1. ADMIN PANEL

2. ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER

3. YOU CAN USE THE ADMIN PANEL TO DRILL DOWN INTO AGENT LEVEL PERFORMANCE (REAL-TIME AND OVER TIME) ACROSS SELECTED METRICS

4. LEADDESK REPORTING MODULE PROVIDES ALL TYPICAL CALL CENTER REPORTING TEMPLATES & TOOL TO TAKE OUT CUSTOM REPORTS

5. DIFFERENT INCOMING CHANNELS (CALLS, EMAILS, CHAT) ARE MANAGED IN THE SAME PLATFORM

6. EXAMPLE SETTING POSSIBILITIES FOR THE INBOUND CALL LINES

7. AGENT PANEL

8. CLICK-TO-CALL FROM YOUR CRM IS EASY AND CAN BE MADE IN THE SAME PLATFORM – ALL DATA IN LEADDESK AND/OR SENT TO CRM WITH API 1. Every phone number in CRM becomes clickable (with browser plug-in) 2. Call is initiated (note: here another agent UI example is illustrated – a light softphone) 3. Outcome of the call can be selected (list of outcomes/tags can be naturally edited) 4. Call info, timestamp, call recording etc. can be sent to your CRM through LeadDesk API

9. AGENT UI IS SIMPLE & MODULAR – CAN BE CUSTOMISED WITH FEW CLICKS (HERE IS ANOTHER EXAMPLE, QUITE TYPICAL FOR I/B AGENTS)

10. SAME UI CAN BE USED TO LAUNCH THE DIALLING ALGORITHM (THE CASE WHERE YOU WANT TO USE SALES REP WORK TIME VERY EFFICIENTLY)

11. ANOTHER EXAMPLE OF AGENT UI – FULL CUSTOMER DATA SHOWN DURING THE CALL, ABILITY MAKE AUTOMATIC CALLBACK, ETC.