1. Utility Billing Presentation
March 31st, 2015
Christopher M. Quinn,
Finance Director, MACC, CPA, CFE, CGFO, CGMA
Cynthia Schweers,
Customer Service Manager

2. Strategic Action Plan
Goal 3 Finance - To leverage our financial strengths while ensuring the City remains committed to fiscal responsibility in delivering value-added services to residents and business.

3. Improve Billing and Payment Process
Implement Cashiering Module
Increase and improve customer access points
Real time updates
Improve processing time for customers

4. Improve Billing and Payment Process
Identify an All-in-One Solution
Provide additional options
Improve web portal (ease of use)
Increase efficiency (internally)
One vendor vs. multiple vendors
Integrate with existing accounting software application (Munis)

5. All-in-One Solution Vendor Selection Process
Request for Proposal (RFP) advertised
7 responses were received (no local responses)
Top 4 firms selected and interviewed
After interviews, review committee unanimously selected Paymentus as top choice

6. All-in-One Solution Provide Additional Options
Online Quick Pay
View and pay bills online without having to register an account
Self-Service Portal
Engage customers with a wealth of online services to enhance their total experience
IVR
Interactive Voice Response system
Auto-Pay
Automatic deductions “set it and forget it
Paperless e-Billing
Four convenient options makes paperless a fit for everyone
Mobile APP
Convenient downloadable bill-pay application
Mobile WEB
“Responsive” design delivers the same in-browser web experience on any size screen: laptop, tablet, smartphone
Pay-by-Text
Review balances and make payments without opening an envelope or going online
Pay-by-
“Push” eBills with interactive PDFs for the ultimate in payment convenience
iPad Kiosk
iPads are becoming the favored method of taking credit card payments in the lobby
Customer Communication
Keep customers informed with timely notices by text, , or phone

7. Pay directly from your secure PDF E -Bill without logging In
All-in-One Solution
Provide Additional Options - Pay by & Pay By Text
Pay directly from your secure PDF E -Bill without logging In

8. All-in-One Solution Provide Additional Options - Mobile Payments
Responsive Design delivers an optimal experience regardless of the screen size.

9. All-in-One Solution Improve Web Portal – One Time Payment Option

10. All-in-One Solution
Improve Web Portal - Self Service Option

11. All-in-One Solution Increase Efficiency

12. All-in-One Solution Increase Efficiency
Rapid Implementation
Integrates with existing software application
60 day implementation schedule
Stability & Security
Infrastructure handles 300 million transactions per year, with zero outages
Level 1 PCI 3.0 Certified
Advanced detection system raises the bar on payment security

13. All-in-One Solution One Vendor vs. Multiple Vendors
Currently – Avg. Monthly Cost $44,600
Merchant services (Visa/MC/Discover)
American Express
Teleworks (IVR)
High Cotton (bill printing)
BillTrust (electronic billing)
Postage
Paymentus – Estimate of Avg. Monthly Cost $43,500
All services included

14. Next Steps…
April 7th 2015
City Council to adopt resolution approving contract with Paymentus
May – July 2015
Implement Cashiering Module and Paymentus solution