1. Periodic Maintenance Periodic Maintenance : The “Life Blood” Of The Service Department

2. P.M.’s Are Not All Alike ! A PM used to consist of checking, changing fluids, and simple operational evaluations. Hyster Company has designed a PM plan that goes much further than anyone has gone before.

3. When A Periodic Maintenance Agreement Is Signed, Different Sets Of Expectations May Occur. Customer’s… Dealership’s… Yours…

4. l l Interest l Technical Knowledge l Advice

5. Interest l l Protect Customer’s Investment l l Extend Service Life Of Equipment l l Improve Customer’s Productivity l l Reduce Maintenance Cost

6. Technical Knowledge Repairs Performed In A Timely Manner Spot Possible Trouble Areas Trustworthy / Credibility Higher Level Of Comfort

7. Advice Builds On Long Term Relationship Increase In Productivity Focus On Core Business

8. l l Keep Your Customer Informed l l Recommend Solutions l l Take Action l l Follow -Up With The Customer l l Search For And Analyze Potential Problems

9. 12/12 Rule 12/12 Rule

10. l l Service Growth l l Long Term Relationships l l Individual Growth

11. An Effective Maintenance Program Requires Consistent Performance of Identified Tasks

12. Hyster Company’s Recommended Service Intervals Internal Combustion l l Pre-Shift PM - 8 Hours or Daily l l Basic PM - 250 Hours or 6 Weeks l l Basic + PM - 1000 Hours or 6 Months l l Comprehensive PM - 2000 Hours or 1 YearElectric l Pre- Shift PM - 8 Hours or Daily l Basic PM - 350 Hours or 6 Weeks l Basic + PM - 1000 Hours or 6 Months l Comprehensive PM - 2000 Hours or 1 Year

13. Pre-Shift PM – Every 8 Hours / Daily (Responsibility Of Operator) l l Safety Labels l l Engine Oil l l Drive Belt l l Fuel Level l l Leaks l l Coolant Hoses l l Mast, Carriage, Lift Chains l Safety Equipment (Horn, Lights, Gauges) l Seat Restraints l Hood and Seat Latches l Service and Park Brake l Steering l Transmission l Tires

14. Basic PM Every 250 Hours or 6 Wks. Dealer Responsibility l l Change Engine Oil and Filter l l Change Air Filter l l Lubricate Unit Per O & O Guide l l System Checks and Minor Adjustments 0 2 5 0 2 HOURS 3

15. Basic PM System Checks and Minor Adjustments l l Wheel and Tire Condition l l Wheel Lug Nuts l l Hoist Mechanism l l Hydraulic Lines and Fittings l l Attachment l l Brake Lines and Fittings l l Pedal and Lever Linkages l l Clean Unit (if applicable) l l Operator Restraint System l l Hood and Seat Latches l l Park and Seat Brake l l Name Plate l Clutch or Inching l Monotrol/Accelerator Pedal or Controller l Exhaust System l Hydraulic Tank Breather(s) l Water Separator or Primary Fuel Filter l Carburetor l Engine Idle and RPM l General Engine Condition l General Machine Operation 0 2 5 0 2 HOURS 3

16. Basic PM System Checks / Minor Adjustments - Continued l l Horn and Gauges l l Cab and Options l l Battery Terminals, Cables and Connectors l l Air Compressor Mounting l l Safety Labels l l Cooling System Hoses l l Water Pump l l Drive Belts l Radiator l Power Steering Fluid l Hydraulic Oil l Battery Electrolyte l Transmission Oil l Speed Reducer Oil l Differential Axle/Differential and Transmission Breather l Differential or MDU Oil Planetary Drive Oil 0 2 5 0 2 HOURS 3

17. Basic + PM 1000 Hours or 6 Months 1 0 00 2 HOURS 3 All Of The Services Performed During A Basic PM Plus.....

18. Basic + PM l l Change Spark Plugs, Points, Condenser and Rotor l l Check / Replace PCV Valve or Crank Case Breather l l Check and Adjust Anti-Freeze Mix l l Check Distributor Cap, Ignition Wiring and Coil l l Check and Adjust Dwell and Timing l l Clean Final Fuel Filter 1 0 00 2 HOURS 3

19. Basic + PM The Cost* Additional 1.5 Hours Labor Basic + Kit (approx. $10.00 C/L) *Based on a S50 XM 1 0 00 2 HOURS 3

20. Basic + PM The Advantage! Increase In Fuel Efficiency Optimum Performance Extend Engine Life Reduced Operating Cost 1 0 00 2 HOURS 3

21. The Risk! “ “Basic +” Major Tune Up ** PartsLaborAdjust ValvesTotal $ 50$ 136$ 68$ 254 Remove & Replace with Reman. Eng. * Parts Labor Total $ 3,426 $ 1,632 $ 5,058 * Four Cylinder Gas Engine - $68 Labor Rate **Includes Time to Adjust Valves 1 0 00 2 HOURS 3

22. Comprehensive PM Every 2000 Hours or 1 Year 2 0 00 2 HOURS 3 All Of The Services Performed During A “Basic” and “Basic +” PM Plus....... Plus.......

23. Comprehensive PM l l Change Transmission Oil and Filter l l Change Hydraulic Oil and Filter l l Change Coolant l l Adjust Engine Valves l l Check Engine Compression l l Check Idle RPM and Governed RPM l Repack Wheel Bearings l Check Brake Linings and Drums for Wear. Check Wheel Cylinders for Leakage l Check Tie Rod Ends for Wear l Check Drag Link Ends for Wear l Check Steer Wheel Alignment and Adjust as Necessary 2 0 00 2 HOURS 3

24. Comprehensive PM The Cost* l l Additional 6 Hours Labor l Comp. Kit (approx. $100.00 @ C/L) l Fluids (approx. $200.00 @ C/L) *S50XM 2 0 00 2 HOURS 3

25. Comprehensive PM The Advantage! Reduction of elevated costs due to the neglect of thoroughly inspecting and servicing specific components and systems. l l Discovering brake wear before it damages drum, or becomes a liability. l Fluid replacement before contaminants destroy costly gears, pumps, bearings, cylinders, and shafts. 2 0 00 2 HOURS 3

26. The Risk! Comp. PM PM Brake Overhaul PartsLaborTotal $467.22$544.00$1011.22 Remanufactured Transmission Parts Labor Total * $2670.00 $1020.00 $3690.00 *w/core 2 0 00 2 HOURS 3

28. Basic PM Service Monthly Average= 100 Average= $60 Monthly= $6,000 Year Total= $72,000

29. Monthly Average= 28 Average= $185 Monthly= $5,180 Year Total= $62,160 Service Calls (Parts & Labor)

30. Overhauls or Truck Renewals (Parts and Labor ) Monthly Average= 4 Average= $2,000 Monthly= $8,000 Year Total= $96,000

31. Rentals Monthly Av= 6 * Average= $500 Monthly= $3,000 Year Total= $36,000 * 2 Weeks

32. Equipment Sales Monthly Average= 2 Average= $28,500 Monthly= $57,000 Year Total= $684,000

33. Summary of Potential Impact on Performance Activity Avg.#AverageExt. Mo.Yearly Generated Per Mo.DollarsTotalTotal Basic PM 100$60$6,000 $72,000 Service Calls 28$185$5,180$62,160 Overhauls/TRS 4$2,000$8,000$96,000 Rentals (2 weeks) 6$500$3,000$36,000 Equipment Sales 2$28,500$57,000$684,000 Total Yearly Impact On Sales $950,160

34. Your Expectations ? ? ?

35. l Recognition For Accomplishments l Respect l Team Involvement l Opportunities To Grow

36. Periodic Maintenance Periodic Maintenance : The “Life Blood” Of The Service Department