1. By, Rutika Rajkumar Channawar Business Process Outsourcing

2. CONTENT  Business Processes  What is BPO?  Why BPO?  Types Of BPO  Types Of Call Centers  BPO In INDIA  Advantages  Disadvantages  Major Players

3. BUSINESS PROCESSES  Marketing  Finance  HR  Accounts  Production

4. WHAT IS BPO? Outsourcing One Of The Business Activities Core Business Partially core business Noncore Business Complete outsourcing Medium outsourcing Non outsourcing

5.  Hiring another company to handle business activities for you.  Outsourcing the functions which are non core to the company.  Companies basically outsource:- F & A (Finance & Administration) HR Functions Call Centers Customer Services Accounting & Payroll

6. WHY BPO?? Improve Service Level Reduce transaction cost Reduce Implementati on Cost Introduce Innovation Focus on core business

7. TYPES OF BPO  Back Office  Off Shore  On Shore  Near Shore

8. TYPES OF CALL CENTERS On the basis of geography Domestic International On the basis of process Inbound Outbound

9. WHY BPO IN INDIA???  Language  Education  Quality  - Communication  - No pirated products  Cheap Rates  Hard Working People  Educational System  Cost Advantage  Time/Distance Advantage  English proficiency  Government Support  Labor Pool  Development of software

10. ADVANTAGES  Productivity Improvements  Cost Savings  Improved HR  Focus on Core Business Competency  Increased Capability

11. DISADVANTAGES  Knowledge Disappears and is Transferred to the Outsourcing Partner  Poor Quality Control  Restoring Operations is Complicated  Lack of Loyal Employees  Reduction in Strategic Alignment

12. MAJOR PLAYERS

13. THNAK YOU!!!!!!!!!!!!!