1. MTA Efforts to “Mind the Gaps” Michael J. Walk Director of Service Development Maryland Transit Administration 2015 Mobility Matters Conference | May 7, 2015 Disclaimer: Author is solely responsible for all content. Content does not necessarily reflect the opinions of the MTA or its management.

2. Who am I? …some days I’m not so sure… Director of Service Development at MTA (Planning & Scheduling Core Bus, Light Rail, Metro) 6 Years at MTA – Operations / Transit Analyst – Special Assistant to the Administrator – Chief Performance Officer – 2 years as Director of Service Development Father of 5 (soon to be 6!)

3. What am I Talking About? A Typology of Gaps MTA Steps to Address Gaps (studies & implemented solutions) Challenges & Areas of Opportunity

4. Typology of Gaps Geospatial No bus gets close enough (in distance) to my origin OR destination Temporal – A bus gets close, but doesn’t operate when I need it (days of week / times of day) – Connecting my origin and destination takes TOO LONG Informational I don’t know how to get from my origin to my destination Monetary It costs too much to get from my origin to my destination ANY GAP CAN INHIBIT ACCESS TO OPPORTUNITY & EMPLOYMENT, BUT NOT ALL GAPS HAVE EQUAL PRIORITY TO BE FILLED

5. LOOKING FOR AND ADDRESSING GAPS Network Design and Case Studies for Implementation

6. Bus Network Improvement Project (BNIP) Launched mid-2013 One of the main goals: Maximize Transit Access & Connectivity Project Phases – Public Outreach – Data Analysis – Planning Phase One Release June 2014 Remaining work to be done is under review

7. Public Outreach MTA’s Citizens’ Advisory Committee and Advisory Committee for Accessible Transportation Transit Operations Subcommittee (TOpS) General Public 7 MindMixer (633 active participants, 1,981 comments, 912 ideas) Public workshops (117 participants) Pop-up events (282 participants) BNIP Hotline (115 comments)

8. Continued Public Engagement MindMixer Platform provided innovative way to continue the dialog – Now 758 Active Participants (865 total) – 10,366 unique visitors – 92,246 page views Easy way to notify an interested stakeholder group of new issues, changes, etc.

9. Transit Propensity 9 Transit Propensity is a score that represents the likelihood that the population in a census tract will use transit. It is calculated using a variety of key predictors of transit use (income, vehicle ownership, population density, etc.). Transit Propensity was part of the data considered during the process of making service change recommendations.

10. Future Demand 10 These maps show the projected change in population and employment density between 2010 and 2020 (data obtained from the Baltimore Metropolitan Council). Projected population and job growth was also considered when making service change recommendations.

11. Example of Ridership Analysis 11 Ridership data such as the example here were analyzed by bus line and stop to help determine how many people are using existing services and where. This example map shows estimated average weekday boardings (blue) and alightings (green) per stop for one line in one direction (west- bound).

12. Planning Phase Low-hanging fruit identified that could be “picked” within existing resources Other planning work and recommendations are on hold and need reviewed by incoming administration Released Phase One Plan June 2014 – Reliability – Efficiency – New Job Centers – Real-Time Information

13. SOME GAPS FILLED MTA’s Steps to Improve Service to Major Job Centers

14. 17 Line Early Sundays (Temporal Gap) 17 Line runs from downtown to BWI and Arundel Mills (downtown served when Light Rail is not in operation) – Sunday service started around 6:30 am BWI employees needed to get to BWI earlier – BWI Business Partnership started “Sunrise Shuttle” & demonstrated consistent ridership to justify full fixed- route service MTA added early morning trips to 17 Line starting at 4:20 AM in June 2014

15. New 26 Line to Amazon (Temporal Gap) Amazon opened its distribution center along Broening Highway outside of Baltimore – over 1,000 employees planned – 24/7 operation; multiple shifts; early release Service along corridor – Ran weekdays only, with 1 to 2 hour headways – No late night service MTA added new 26 Line Feb. 22, 2015 – 7 days a week, 22 hours a day – 30-60 minute headways; timed with Amazon shifts – Amazon installed bus shelter (own expense) – Currently average weekday ridership 1,700+ (not all Amazon employees)

16. Other Initiatives Geospatial Gaps – Re-aligned 51 Line (a circumferential route) to service Baltimore Casino & Greyhound Terminal in Baltimore – Added new 31 Line to provide additional access to new developments in Canton Crossing

17. Future Opportunity Additional Geospatial Gaps identified during BNIP planning work – Need better connections between MARC and local bus service – Suburban activity centers need better direct connections (closing the grid) Hard to get between Columbia, Owings Mills, Towson, White Marsh, Arundel Mills/BWI, Annapolis – Many others… Informational Gaps – Need for unified open transit schedule, routes, stops data for integrated transit planning (GTFS) – Signage / way-finding improvements

18. Challenges to Filling the Gaps Resources – The suburban connections will always be less productive than dense, urban services – Resources are already often stretched thin and it is difficult to change the equation to allow for growth Site Design / Location Planning – Developers need to make the round-trip on transit an attractive option at a site – don’t count on the transit operator to drive up to your front door. (Amazon Example: 1,500-foot walk) – More to be done to make transit-attractive sites actually developer-attractive

20. Contact Information Michael Walk: mwalk@mta.maryland.gov