1. 1 Webinar Calendar for Q3 ’09 TopicAgenda/ContentPrerequisite (Click on links in presentation mode) Time & Registration Link Introduction to Intel® vPro™ Technology What is Intel® vPro™ Technology Use Cases ROI Benefits/Case Studies Demo NoneAugust 19, 2009 8:00 AM to 9:30 AM PDT Register Here Lower your IT manageability costs with Intel® vPro™ Technology and Symantec* Altiris CMS Overview vPro use cases in Altiris CMS Hands on demo with Altiris CMS/BKMs vPro Overview Intro of Altiris CMS September 2, 2009 8:00 AM to 9:30 AM PDT Register Here Beyond the Firewall: Using Fast Call for Help to manage PCs with vPro Technology Overview Fast Call For Help Overview Demo vPro Overview vPro use cases September 16, 2009 8:00 AM to 9:30 AM PDT Register Here

2. 2 GoToWebinar Attendee Interface Viewer Window Control Panel Type your questions here  Enter your Audio PIN when joining the webinar  Submit your questions via the GoToWebinar Control Panel  This session is being recorded for future viewing  For support, send e-mail during this session to: –Michele Gartner (michele.gartner@intel.com)michele.gartner@intel.com –Ramesh Dontha (ramesh.k.dontha@intel.com)ramesh.k.dontha@intel.com

3. 3 Intel® vPro™ Technology Jeff Torello vPro Solution Architect

4. 4 The Problem for CIOs and IT… CIOs asked to innovate and improve business processes… all while lowering costs But only 11% of costs available to innovate… the rest goes on maintenance And maintenance costs explode with desk-side visits Need to free up Time and Money for IT to Innovate

5. 5 IT’s Challenges Are Intel’s Motivation Security Attacks now very stealthy and motivated by financial gain Time between vulnerability discovery and exploitation is shrinking Energy Rising energy costs make power a significant IT expense “Green IT” emerging a major CIO objective Manageability Globalization and limited IT resources demand more centralized, automated processes Regulatory compliance is a key IT deliverable $70+ *Other brands may be claimed as the property of others.

6. 6 Built-in Management  Reduce your support costs with built-in management technologies Proactive Security  Protect your PCs and your data infrastructure with built-in security technologies Energy Efficient Performance  Improved performance with reduced power consumption with the Core™2 Duo and Core™2 Quad processors Intel® vPro™ Technology

7. 7 Processor Intel ® Core™2 Duo processor Intel ® Core™2 Quad processor Chipset Security and Manageability Manageability Engine Non-Volatile Memory Intel ® Active Management Technology Network Independent Network Access Intel ® Active Management Technology What is Intel ® vPro™ Technology? Intel ® vPro™ Technology: Security and manageability on the chip

8. 8 DDR2 FLASH NVM BIOS GMCH ICH8-DO Sensors Filters MAC Operating System SW Agents Intel ® Core™ 2 Duo Processor DDR2 Manageability Engine Intel ® PRO/1000 LAN  Manageability Engine in Chipset –Independent of power state & OS –Uses 16MB of system memory  Network Filters in Chipset –Monitor Ethernet traffic –Can internally disconnect Ethernet  Dedicated Flash Storage Area –Stores ME firmware –Stores asset inventory information –Stores ISV data Intel® vPro TM Technology Architecture AMT OOB AMT

9. 9 “In-Band” Client Management Hardware OS Management Agent Network IT Management Console Desktop/Notebook Client “In-Band” client management can : Inventory systems which are powered up Resolve software application problems Push software updates whilst system is powered up “In-Band” client management cannot: Inventory systems which are powered down Resolve software problems which prevent system boot (e.g. OS corrupt) Update software “Out of Hours” (while system is powered down)

10. 10 Client Management (With vPro) “Out of Band – OOB” Hardware OS Management Agent IT Management Console Desktop/Notebook Client Management for vPro systems can : Inventory systems which are powered up or down Remotely resolve software OS and application problems Push software updates while system is powered up or down Network

11. 11 Intel® Active Management Technology 1  Intel® Active Management Technology (Intel® AMT): –Intel AMT is built into Intel® vPro™ technology –Intel AMT improves managing and securing networked computing resources –Inventory assets, even while systems are powered off –Repair systems using out-of-band (OOB) management capabilities –Help secure networks by: –Proactively blocking incoming threats –Reactively containing the spread of threats –Ensuring critical software agents are present –Keeping installed software versions up to date –Leveraging popular third-party management consoles and security applications in use today 1 Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, connection with a power source, and a network connection.

12. 12 Intel ® vPro™ Technology Incorporates and Builds upon Industry Standards Intel® vPro™ Technology Intel® Active Management Technology DASH + WS-MAN ASF 2.0 Legacy New Standard Mgmt Advanced Mgmt & Security Advanced Mgmt, Security, Virtualization & Energy-Efficient Performance Features & Business Value 12 New: Intel vPro technology offers support for WS-MAN and DASH Intel is a co-author of WS-MAN and DASH Intel is a co-founder of DMTF and co-author of manageability standard for the last 15 years

13. 13 Encrypted, remote power-on and update Remote diagnostics and repair Intel ® vPro™ Technology Usage Cases Examples Hardware and software inventory Agent presence checking Hardware-based isolation and recovery

14. 14 Keeping the Business Running Efficiently Hardware and Software Inventory Accurately inventory hardware and software assets Faster, more accurate than manual audits Assist with upgrade planning, lifecycle management and government regulations Save money on license fees with accurate software inventories IT Management Console IT console polls PC for hardware IDs and software versions regardless of power state PC reports hardware IDs and software versions 1 2 Network HARDWARE Hard drive: Make, Model Memory: Size, Speed CPU: Type, GHz SOFTWARE Virus SW: Version Management SW: Version OS: Version

15. 15 Keeping the Business Running Efficiently Encrypted, Remote Power-On and Update Push security updates to PCs even if they are powered off Encrypted, remote deployment of patches without user interruption Reduced time required to deploy patches, reduced vulnerability Virus DAT file on PC updated and rebooted if necessary Encrypted power-off command sent to PC Network 3 4 IT Management Console reviews agent software report in management database for client DAT version to identify clients requiring update 1 2 IT Management Console Unique encrypted power-on command issued by IT console

16. 16 2 Network PC can’t reboot and user calls IT help desk 1 IT Management Console Technician initiates Serial Over LAN (SOL) session Client PC Intel ® Active Management Technology Remote Diagnostics and Repair PC remotely rebooted (IDE-R) from image on management server; remotely work in the BIOS3 Technician diagnoses problem and repairs issue as appropriate (remote SW update, local HW install)4 Remotely diagnose and repair PCs regardless of power state or OS health

17. 17 DEMO

18. 18 Network Risk Management Agent Presence Checking Keep agents operating correctly IT Management Console IT management console repairs non-working management agent PC alerts IT console that management agent is missing or non-functioning 2 Management agent fails to check in 1 Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt. Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection Ensure more accurate PC asset inventory 4 Management or security agent is continuously checking in with Intel ® vPro™ technology 3 Agent Present? YESNO Intel ® AMT 1 YESNO Security Agent Mgmt. Agent   Agent Present? YESNO Intel ® AMT 1 YESNO Security Agent Mgmt. Agent   Agent Present? YESNO Intel ® AMT 1 YESNO Security Agent Mgmt. Agent   ( ( ( ( ( (

19. 19 Risk Management 802.1x and Cisco NAC Network No need to lower network security for OS-absent management Maintain full network security Network 4 2 IT Management Console 1 Console request OS absent mgmt. session Router Router authenticates credentials, credentials verified, target PC admitted to secure network 802.1x & Cisco NAC * credentials presented from nonvolatile memory Console proceeds with mgmt activity 3 Notebooks require Intel AMT release v2.6. Notebooks must be on the wired network and plugged in to a power source to be accessible when off. In a wireless state you can access via the console the notebooks so long as they are awake and on the corporate network or connected via a healthy VPN connection.

20. 20 Intel ® Mobile and Desktop Business PCs Prevent Infected PCs from Spreading Viruses through HW- level Security Filters Filter harmful viruses and isolate infected PCs IT Management Console PC sends alert 3 1 Management Console sets AMT filters thresholds (time window & IP connections) 4 IT console traffic allowed to pass through filters to remediate PC Network Filter X When virus is found, filter quarantines system by isolating the OS from the network while keeping remediation channel open to the console 2 Increase overall security of your PC fleet 1 Intel® Active Management Technology requires the platform to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see http://www.intel.com/technology/manage/iamt.

21. 21 Adopted by: 60% of Fortune 100 companies All leading OEMs and 5000 active channel partners 80+ Software partners All major verticals worldwide 2006 2008 20072009 Intel ® vPro™ Technology Customers implementing in volume

22. 22 ROI with Intel ® vPro TM Technology Secure power management without compromising security Actual Customer Experiences power-efficiency improvement 5 Up to more 25% Up to State of Indiana Read case study View video $1.4 Million saved over 4 years with secure, reliable powering on/off of PCs that previously were on 24 hours 2 Up to Calgary Health Region Read case study 2.7 Million kWh energy saved over 4 years, with a total projected cost savings of $276,800 4 Up to Telkomsel Read case study 42% faster patching process and deskside visits related to patching reduced by 92% 3 Electronic Data Systems Read case study View video on YouTube 2- Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494 3- Telkomsel ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494 4-Calgary Health ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494 5-EDS ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494

23. 23 ROI with Intel ® vPro TM Technology Increase accuracy and speed of inventory audit Actual Customer Experiences Telkomsel Read case study Virtually Eliminate manual inventory and reduce IT’s concern about the 1-2% that typically needed to be accounted for physically 6 State of Indiana Read case study View Video Cleveland Clinic Read case study Reduce up to 671 man hours by year four in researching lost systems 8 Speed up inventory checks by up to 99% 7 6-Indiana State Office of Technology ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494 7-Telkomsel ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494 8-Cleveland Clinic ROI case study http://communities.intel.com/docs/DOC-1494http://communities.intel.com/docs/DOC-1494

24. 24 IT@Intel Case Study - Reducing Desk-side Visits 9 5% of Helpdesk calls result in desk-side visit, account for 52% of support costs Root cause Desk-side Visits Required Repair Method with Intel® Active Management Technology available w/o Intel® AMT w/ Intel® AMT HW Failure (27%)2+1 or lessDiagnose problem & replacement part remotely, Deploy technician to replace failed HW w/ right part HDD Failure (8%)2+1 or lessDiagnose problem & replacement part remotely, Deploy technician to replace HDD w/ right part OS Failure (19%)1+0Run OS recovery, Run repair tools remotely BIOS Failure (2%)1+0Update BIOS remotely OS Update (3%)1+0Run OS recovery, Update OS remotely Other (41%)1+ Desk side visit still required 9-2003 Intel IT Trouble Tickets Intel IT estimates that Intel ® vPro™ technology will save 24M$/yr expenses through reduction in desk side visits plus an additional 10% reduction in maintenance contracts and software license fees.

25. 25 Real Results Actual customer experiences with Intel ® vPro ™ technology 10 Current Process With Intel ® vPro ™ Technology Percent Improvement User downtime, software issue, remote (min.)982.518.7598% Deskside visit for software fix (number of visits)1.64.1491% Manual PC hardware inventory (min.)27.5.4798% Average number of hours to achieve patch saturation 278.416.894% 10-“Case Studies with Intel ® vPro™ Processor Technology – An Analysis of Early Testing of Intel vPro Processor Technology in Large IT Departments”, C. La Grand & M. Salamasick, 2007 Customers report significant improvement

26. 26 Real Results Actual customer experiences with Intel ® vPro™ technology Patch Management Current Process With Intel vPro technology Percent Improvement Average # hours to patch 1000 PCs 64.89.285% % of PCs requiring deskside patch 7.5%2%73% Average # hours to achieve saturation 278.416.894% Compliance Current Process With Intel vPro technology Percent Improvement Time to discover 1000 PCs one site (hrs)710.399% Typical inventory accuracy 5000 PCs84%98%16% Success rate: automated hardware inventory81%99%22% Hardware mitigates more risk than software alone

27. 27 Significant Return On Investment (ROI) Payback time of 15 mo., $142.75 per PC per year after year 3 Payback in 15 months for average company with 12,300 notebooks Assumes $360K implementation cost and cost adder for new technology For a firm with 12,300 notebook PCs with a 3-year refresh cycle White paper located on intel.com: http://download.intel.com/products/centrino/pro/centrino_wipro.pdf Savings / PC / Yr After Year 3 Minor app / SW update reduction in deployment failure rate$50.71 Helpdesk cost reduction$34.44 Manual HW malfunction resolution$17.18 Manual SW malfunction resolution$16.14 Major app deployment cost reduction$12.36 Mobile PC audit failure reduction$7.00 Other$4.92 Total$142.75

28. 28 Estimate Your Own Savings with Intel ® vPro™ Technology ROI Estimator Download the ROI Estimator at www.intel.com/go/vproestimator www.intel.com/go/vproestimator Data and modeling based on 41 businesses with 1000 PCs or more from N. America and Europe Adjustable inputs Savings and Cost Difference output via table and graph

29. 29 Additional Information  Intel ® vPro™ Expert Center –http://www.intel.com/go/vproexperthttp://www.intel.com/go/vproexpert  Getting Started with Intel® vPro™ Technology –http://communities.intel.com/docs/DOC-3159http://communities.intel.com/docs/DOC-3159  Online Activation Training –http://download.intel.com/business/vpro/ActivationClass/main.htmlhttp://download.intel.com/business/vpro/ActivationClass/main.html  Activation Cheat Sheet –http://communities.intel.com/docs/DOC-1370http://communities.intel.com/docs/DOC-1370  Solution Providers can activate your PCs for you –http://communities.intel.com/docs/DOC-3146http://communities.intel.com/docs/DOC-3146

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