1. MSG 350 Email Enabling the Mobile Worker with Exchange 2003 Steve Conn Product Manager, Exchange Server Microsoft Corporation

2. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

3. Exchange Mobile Strategy Mobile Exchange access “that just works” Smartphone Platform Outlook2003 Outlook Web Access Wireless Pocket PC&PE Wireless 3 rd Party Sync Outlook Mobile Access No difference between “mobile” and “remote” user Enable more scenarios User experience optimized for each scenario

4. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

5. Exchange 2003/Outlook 2003 on a slow, latent connection Local cache of mailbox enables consistent user experience regardless of link speed and state Reduced roundtrips Data Compression Checkpointing Skip Bad Item Logic

6. Link Speed Detection Accurate Progress Meter High and Low Bandwidth Profiles Low: Explicit Body Download Offline address book used for name resolution Also reduces LAN traffic Exchange 2003/Outlook 2003 on a slow, latent connection (2)

7. Exchange 2003/Outlook 2003 over the Internet {RPC/HTTP(S)} Proxies MAPI communication via HTTP (s) No need for VPN, RAS, etc. Single URL for all Exchange Front End components Security/Authentication SSL enforced by client, server NTLM by default (Configurable to Basic)

8. Exchange 2003/Outlook 2003 over the Internet {RPC/HTTP(S)} (2) Deployment requirements: Desktop: Outlook 2003, Windows XP SP1 + Q331320Q331320 Server: The following servers need Windows Server 2003 Mailbox Server Global Catalog Public Folder Servers Front End Server RPC/HTTP service not installed by default Service connects to no hosts, no ports by default Configuration via Registry in RTM UI planned for Exchange 2003 SP 1

9. demo Outlook 2003 Configuration

10. demo Server Configuration

11. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

12. Outlook Web Access 2003 Zero install, Desktop/Laptop form factor Quick flag support Viewing the Outlook search folders Preview pane on right side and two line view Mark as read/unread HTML Frame resizing

13. Outlook Web Access 2003 (2) Spellcheck (6 languages for RTM - Eng, Fre, Span, Germ, Ital, Kor) More languages for SP1 Task support (all features except delegation) Manage and create server side rules Sort and type-down Up to 100 messages/page in message list

14. Outlook Web Access 2003 (3) Improved performance Use idle time to pre-download controls Fewer Roundtrips, reduced redundant data GZip compression - approx 30% improvement Improved security S/MIME signing/encrypting Cookie based logon and Timed logoff Attachment blocking – Can block by file type, access method (FE vs BE) or hostname External content blocking – block references to external content (user override)

15. OWA 5.5 Client

16. OWA 2000 Premium Client

17. OWA 2003 Basic Client

18. OWA 2003 Premium Client

19. demo Outlook Web Access 2003

20. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

21. Exchange ActiveSync Sync to server wirelessly or cradled Integrates with Desktop ActiveSync: Configure settings from device or desktop E-mail: Synchronize subfolders on demand Rich filtering and truncation settings Device side deletions User’s choice to sync attachments

22. Exchange ActiveSync (2) Smart Reply and Smart Forward Delivers attachments and full message without downloading to device Pocket Outlook has Familiar Commands Synchronization built into Exchange 2003 Sync for Pocket PC 2002 Platform Scheduled Manual

23. Exchange ActiveSync (3) Sync for Windows Mobile 2003 Manual User-defined Peak and Non-Peak Schedule Sync scheduling for Peak and Non-Peak Separate Sync Schedule for Roaming Up To Date available for the above states OMA Browse also available for PDA devices ActiveSync protocol available for licensing

24. Exchange ActiveSync Architecture Sync Engine AirSync Protocol ParserBuilder Commands SendMail Sync SmartReply SmartForward Etc. Pocket PC 2002/ Windows Mobile 2003 Internet Information Server DAV HTTP(s) Exchange Store Exchange Server 2003

25. demo Exchange ActiveSync

26. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

27. Outlook Mobile Access (OMA) The broad reach device solution Optimized for low bandwidth, high latency Small deck size No Attachments Similar Functionality to Smart Reply/Fwd Complete rewrite from Mobile Information Server 2002 using ASP.NET Support updates without service restarts or new DLLs

28. Outlook Mobile Access (OMA) (2) List of Officially Supported devices includes HTML devices (PPC/SP, Windows Mobile, PC Browser) xHTML (WAP 2.x markup) devices cHTML (iMode) devices Any device with a browser can use the application Administrator control for unsupported devices

29. Unsupported Device warning screen

30. Outlook Mobile Access Features Familiar Commands Context menus for PIM (Calendar, Contacts, Tasks) Triage Email Delete, Mark unread, Flag for Follow-Up Compose, Reply, Forward Access Folder Hierarchy Find People Search Global Address List and Contacts Establish calls and send email

31. Outlook Mobile Access Features (2) Manage Calendar View and Create Appointments/Meetings Accept, Tentative, Decline Reply to Meeting Requests/Cancellations Manage Tasks Update, Mark Complete, Notes Manage Contacts Over 20 contact fields supported Add to Contacts from GAL

32. Outlook Mobile Access Scenarios Why use OMA from a PC or Laptop Browser? Bandwidth/network constraints Why use OMA from a Pocket PC or Windows Mobile device? GAL lookup Why use OMA from a Palm OS or Blackberry device? No need for a separate sync server or desktop redirector

33. Mobile Browse SSL True WAP 2 will allow SSL from device WAP 1.x gateway will still translate WTLS to SSL and back Pocket IE can connect over SSL directly Man-in-the-middle security issue? Financial companies must guarantee no 3 rd party access to data We trust our operators with voice data It’s your decision

34. demo Outlook Mobile Access

35. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

36. Up-To-Date Notifications Control message wakes up device Always On, Always Current End User Value: Better utilization of device resources (e.g., Battery) User experience consistent with device expectations Background operation

37. ISAFirewall Firewall Perimeter Network (DMZ) Architecture and Data Flow Ex2003 Front-End Wireless Network Ex2003 Back-End Servers MS Corporate Messaging Service PPC-PE, Smartphone, 3 rd Party Sync (HTTP / XML) SMS Control Message New message arrives in PPC selected sync folder Control message (GUID) is sent to mobile device Control message initiates a data synchronization session Device performs background synch, maintains up-to-date status SMTP Bridgehead Background Sync Windows 2003 or 2000 AD / GC Server Exchange UTD Notifications

38. Installation and Configuration IT Perspective MS Corporate Messaging Services 1.Install Exchange 2003 2.Register with Corporate Messaging Services (or create SMTP route) 3.Receive credentials, download and run utility 4.Connectors Established in Exchange System Mgr 2 1 3 3 4 Steps 3 & 4 not needed for SMTP only Not all Mobile Operators allow SMTP to SMS-C Proxy must allow HTTP OPTIONS command User and Global setting to allow UTD Administrator can add “Friendly name” for operators for user configuration

39. Installation and Configuration End User Perspective 1.Configure device for Exchange ActiveSync 2.Synchronize 3.Configure device for Exchange UTD Notifications 4.Synchronize 1 3 2 4 User must be allowed to Sync and to use UTD Device pop-up prompts once for UTD User can also configure from device UI

40. UTD Notifications (1) Controlling the number of notifications Notification sent immediately from Exchange Suppress additional notifications Until device syncs, or 15 minutes expires (configurable in registry) Client matches GUID in SMS to stored GUID Client waits 3 minutes before synching New UTD within 3 minutes are dropped

41. UTD Notifications (2) Exchange stores expiry per device & per user Expiry updated when device syncs If expiry is passed, new notifications not sent On vacation If SIM is switched to non-WM2003 device Expiry follows Peak/Non-Peak logic Max period to keep sending notifications is 24 hours Notification contains only the GUID Multiple UTD Devices per User possible Devices tracked by DeviceID, not SIM

42. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

43. OMA & ActiveSync Deployment Installed with core bits Runs directly from Back End or Front End.Net Framework and Mobile Internet Toolkit ‘Device Update 2’ installed automatically IIS Virtual Directories created Onebox FBA configuration Q 822177Q 822177

44. OMA & ActiveSync Deployment IIS Security: Kerberos/NTLM Authentication over SSL using corporate credentials /Exchange (OWA & DAV) /Microsoft-Server-ActiveSync IIS Security: Basic Authentication with SSL using corporate credentials /OMA (Outlook Mobile Access) Can’t assume Windows Integrated

45. OMA & ActiveSync Configuration Global and Per user on/off switch OMA, ActiveSync, UTD OMA defaults to disabled (like POP3, IMAP4) Pocket PC Synch – 128 bit SSL Mobile Browse HTML – 128 bit SSL Event Log, Performance Monitor and Exchange 2003 Microsoft Operations Manager management pack OMA: More tracing, Timeouts, ASP.Net and Mobile Internet Toolkit settings in web.config

46. Topologies ISA or 3 rd party Firewall Perimeter Network (DMZ) Windows 2003 or 2000 AD Ex2003Front-End Ex2003 Back-End Servers ISA or 3 rd party Firewall Front-End/Back-End in Corporate Network SSL

47. Topologies ISA or 3 rd party Firewall Perimeter Network (DMZ) Windows 2003 or 2000 AD Ex2003Front-End Ex2003 Back-End Servers ISA or 3 rd party Firewall Front-End in DMZ, Back- End in Corporate Network SSL IPSec? 389 LDAP 3268 LDAP GC 88 Kerberos 80 HTTP 443 SSL ? 53 DNS IPSec?

48. Topologies ISA or 3 rd party Firewall Perimeter Network (DMZ) Windows 2003 or 2000 AD Ex2003 Back-End Servers ISA or 3 rd party Firewall No Front-End, Back-End in Corporate Network SSL

49. Administration (Global Settings)

50. Administration (User Settings)

51. Mobile Operator Connectors (for UTD)

52. Next Steps Evaluate Exchange Server 2003 Download or order at website below http://www.microsoft.com/exchange for Whitepapers, announcements, case studies http://www.microsoft.com/exchange http://www.microsoft.com/windowsserver20 03/evaluation/trial/default.mspx to evaluate Windows Server 2003 http://www.microsoft.com/windowsserver20 03/evaluation/trial/default.mspx Exchange Hands on Labs Visit the Exhibit Hall Partners

53. Microsoft Skills Assessment www.microsoft.com/assessment Free Assessment Questions Score Report Personalized Learning Plan, including Microsoft Official Curriculum, TechNet articles, Press books. Available for Exchange Server 2003 Windows Server 2003 (8 assessments) Visual Studio.NET (6 assessments)

54. Community Resources http://www.microsoft.com/communities/default.mspx Most Valuable Professional (MVP) http://mvp.support.microsoft.com/ Newsgroups Converse online with Microsoft Newsgroups, including Worldwide http://communities2.microsoft.com/communit ies/newsgroups/en-us/default.aspx http://communities2.microsoft.com/communit ies/newsgroups/en-us/default.aspx User Groups - Meet and learn with your peers http://www.microsoft.com/communities/usergroups/ default.mspx http://www.microsoft.com/communities/usergroups/ default.mspx

55. Microsoft Learning http://www.microsoft.com/technet/

56. evaluations

57. Agenda Exchange 2003 Mobile Strategy Exchange/Outlook Environment Updates Outlook Web Access Exchange ActiveSync Outlook Mobile Access Up to Date Notifications Deployment and Management Tools Questions?

58. © 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.