1. MAINTENANCE & TRAFFIC OPERATION INCIDENT MANAGEMENT

2. The Illinois Tollway - 1958 The Tollway opens in 1958 –187 miles, serving 62,000 vehicles a day –8 maintenance sections –265 bridge structures –9 mainline toll plazas –15 ramp toll plazas

4. The Illinois Tollway - 2010 The Tollway in 2010 –286 miles, serving 1.4 million vehicles a day –2,035 lane miles –11 maintenance sections –636 bridge structures –22 mainline toll plazas –51 ramp toll plazas

6. TOLLWAY SYSTEM MAP

7. I88 – 260,970 I90 – 301,750 N/S - 205,210 Tri – 593,250 SYSTEM-WIDE AVERAGE DAILY TRAVEL

8. Rule of Thumb Every minute of lane blockage on the road can create from four to nine minutes of resulting congestion.Every minute of lane blockage on the road can create from four to nine minutes of resulting congestion.

9. WHAT HAPPENS WHEN …..

10. Reasons for Incident Management It improves highway safety It reduces traffic congestion It reduces emissions and enhances environmental conditions

11. Keys to Incident Management Notification Detection Confirmation Communication Response Site management Clearance

12. Notification Motorist report to Tollway via cell phone Internal report via State Police or Maintenance Media report #999 Cellular Express Line TIMS (Traffic Incident Management Center) CCTV surveillance observes incident All notifications go through Computer-Aided Dispatch Center (CAD)

13. CAD – COMPUTER AIDED DISPATCH

14. Traffic Operation Center TIMS

15. TRAFFIC OPERATIONS TRAFFIC OPERATIONS CENTER – TIMS –5A-8P Mon/Fri (weekends as needed) 4 console workstations 4 TIMS Computers 4 CAD computers 6 video wall units Media hotlines/email notifications Tollway LAN

16. Traffic Operations Cont’d. TIMS Responsibilities –Incident detection, confirmation, assessment –Monitor and report effects of construction on traffic –Communicate to the public Media, DMS, PCMS –Regional communications

17. Communication Motorist - Customer –Through 39 DMS on system –Through 49 PCMS –Through the GCM web page –E-mails to media, radio, and TV –Cross agency messaging

19. Response 11 maintenance locations throughout system –Responsible for 25 to 30 center line miles –From 25 to 44 full-time personnel –7 located in Chicago; 4 located in rural areas 24 x 7 operation routine maintenance & incident response Significant resource base

20. Response (cont.) All maintenance personnel trained in traffic control and as a first responders ISP District 15 assigned to Illinois Tollway 60 arrow-board response units 55 fire and ambulance agreements

21. Response (cont.) 36 towing and service agreements 7 Vehicle recovery agreements Hazardous materials contracts

22. Highway Emergency Lane Patrol HELP Highway Emergency Lane Patrol HELP

23. Highway Emergency Lane Patrol HELP (cont.)

24. Site Management Traffic Control Not to be restrictive Be aware of the needs of others Analyze what is needed and how to establish traffic flow Protect the scene for all responders for duration of operations Minimize lane blockage and mitigate congestion

25. Primary Focus Is On Safety Protecting the responders Attending to the injured Safe travel through the scene

26. On Scene Traffic Control Inherent danger while working adjacent to live traffic Need to establish a safe working area Provide a temporary work zone

27. INITIAL PHASE OF TRAFFIC CONTROL

28. FORMAL LANE CLOSURE

29. UN-NECESSARY LANE CLOSURE

30. Clearance Restore traffic flow –Safely move traffic around incident –Re-open lanes without delay –Average, 219,000 incidents -Average clear time 34 minutes

31. Three “Cs” for a Traffic Incident Communication Coordination Cooperation

32. Communication I-REACH (Illinois Radio Emergency Assistance Channel) Various agencies can communicate together It is a tool for assisting and locating incidents Interactions at the scene Post incident review Mutual field visits to facilities

33. I-REACH RADIO This practice is used for emergency response communications for incidents that occur on the Tollway system Complies with the operational concepts provided under and in support of the: –National Incident Management System (NIMS) –Unified Command System (UCS) –Incident Command System Principles (ICS)

35. Coordination Set-up unified command Identify the leaders; meet face to face Assess resources needed and available Determines staging areas for ancillary equipment Allow time and opportunity to get the job done Determine efficient exit strategy mitigate the impact

36. Cooperation Take a team approach to incident resolution Be aware of the needs of others Maximize safety of the responders Maximize the efficiency of operations Provide highest level of service to our customers

37. Questions? Steve Musser Smusser@GETIPASS.COM IllinoisTollway.com (630) 241-6800, extension 3904