1. MID-MANAGEMENT JOBS Team 5 Heidi Idman Laura Orenius Johanna Saarinen Ethiopia Segaro Amanda de Wolfe

2. Organization Structure Middle Management CM Finland Regional Managers Facility managers CM Russia CM Baltics Regional Managers Regional Managers Facility managers Facility managers Ass. Fac. managers Ass. Fac. managers Ass. Fac. managers Internship Programs

3. Country Manager Responsibilities  Co-operates with the VPs  Defines the “big picture” of the country  Supervises Regional Managers  Manages the country budget  Oversees quality of overall service

4. Country Manager Qualification  Master’s degree (equivalent)  Experience of 8+ years  Excellent leadership skills  Excellent communication skills local language plus English  Ability to work under pressure  Excellent computer skills

5. Regional Manager Responsibilities  Supervises Facility Managers  Manages the regional budget  Responsible for the regional developments/activities  Performs related duties assigned by the Country Manager  Makes contracts with franchisees

6. Regional Manager Qualification  Bachelor’s degree (equivalent)  Experience of 5+ years  Excellent leadership skills  Excellent contract management  Good communication and interpersonal skills  Language skills: local language plus English  Good computer skills

7. Facility Manager Responsibilities  Reports to the regional manager  Supervises Assistant Facility Managers  Trains employees constantly  Supervises the quality of work  Responsible for the facility Manages day to day operations

8. Facility Manager Responsibilities Oversee the activities of Maintenance team Ensures that all work tasks are performed efficiently Ensures the smooth flow of work in the facility Readiness to adapt to changes Leads and motivates employees

9. Facility Manager Qualification  Bachelor’s degree (equivalent)  Experience 3+ years  Initiative person and a good team player  Excellent communication skills  Strong leadership skills with the ability to demonstrate promotability

10. Assistant Facility Manager Responsibilities Partcipates in decision making Performs related duties assigned by the Facility Manager In charge of the facility’s needs

11. Assistant Facility Manager Qualification Polythecnic: Degree (equivalent) Availability 24/7 Prior work experience in the service sector preferred

12. Internship Programs Requirements: –Highly motivated –Enthusiastic with new ideas –Interested in working for the company –Positive attitude and good with people

13. Job Design Job Enlargement:  Giving more responsibilities  New tasks that require training  Assigning specific tasks

14. Job Design Job Enrichment:  Monetary compensation  Possibility for training  Possibility to travel and relocate

15. Job Design  Upward Communication system  Job rotation  Adjustments in workschedules (flex- time, 4day work week, job sharing)  Employee Involvement Group