1. BP Centro Middle Management Job Descriptions Pia Lisa Khalid Tengku Nuratiqah Nina Parviainen

2. Agenda Organizational Chart Job Responsibilities Job Requirements Job Design Conclusion

3. Headquarters UK Finnish HQ Bp-Centro MarketingFinanceHuman ResourcesLogistics Regional Manager Facility Manager ORGANIZATION CHART

4. Regional Managers Responsible for their own regions & the coordination of their activities Interacts with each other & as a team - uniformity of centers - implementation of marketing strategy New location proposals Responsible for maintenance of franchises & new contracts

5. Regional Managers (cont’) Support, monitor & supervise the facility managers within their regions - instructs and get feedback Communicates directly with functional departments and HQ - performs duties assigned - monthly reports to HQ or when necessary Accountable for the regional budget

6. Facility Managers Reports to Regional Manager Manages day-to-day operations Responsible for own facility & monitoring the sites Ensures smooth flow of facility operations Supervisors the quality of the work & services Supervisors local outsourcing

7. Facility Managers (cont’) Trains, leads & motivates employees Ensures that all work tasks are performed efficiently Readiness to adapt to any changes Responsible for branding & company image Ensure customer satisfaction

8. Job requirements Country Manager  Masters Degree – Business/Management/Marketing/Equivalent  Working experience  Team player mentality and leadership capabilities  Aggressive and able to work under pressure  Dynamic & flexible - working hours  Willing to travel or move to other country  Fluent – English, Finnish & Russian

9. Job requirements Regional Manager  Bachelor Degree – Management/ equivalent (Preferably Master’s Degree)  Working experience  Motivation skills  Willing to travel or move to other country  Posses communication & presentation skills  Fluent in English, Finnish & preferably Russian

10. Job requirements Facility Manager  Bachelor Degree/ equivalent  Knowledge of the service industry  Ability to work individually  Finnish & basic English  Dynamic & flexible

11. Job Design for Middle Management Job Enlargement Job Enrichment Job Rotation Flex-time Alternate Work Schedule

12. Job Enlargement Horizontal loading Creating more jobs

13. Job Enrichment Level of job Authority and control Individual performance reports Training programs Individual specific tasks

14. JOB DESIGN Job rotation Flex-time Alternate work schedule

15. CONCLUSION

16. QUESTIONS? THANK YOU!!