1. A Demand-Driven Catalyst for Workforce Development: Maryland’s Healthcare Coordinated Approach “ Workforce Development is Economic Development”

2. The Agenda Industry Cluster Approach to Workforce Development
Cluster Benefits: The Business Case
Maryland’s Coordinated Approach
Phase 1: Assessment
Phase 2:
Research & Organizational Development
Phase 5:
Implementation
Phase 4: Workforce Summit
Phase 3: Creating the Framework

3. Maryland Recognized the Need to Think Differently
Create a demand-driven model to enable the workforce system to meet the needs of a competitive marketplace
Identity needs of demand-side and align supply-side to meet those needs
Help service providers understand the needs of employers
Inform employers of the capabilities and capacities of service providers

4. Maryland Focuses on the Healthcare Cluster First
Healthcare was identified as an industry with Critical Skills Shortages by the GWIB
Healthcare is a major economic driver in Maryland
The industry is organized in respected and recognized associations
A wealth of data was available to help determine goals and measures
The crisis is apparent to the public and political forces

5. Maryland’s Research and Development
Identified private sector Initiative Chair
Created an industry led Steering Committee
Aligned the work of the Sub Cabinet with the Steering Committee
Initiated drive to obtained funding
Created a Monograph to quantify demand needs
Collected national and state labor market information
Researched and collected Promising Practices from around the state and country
Surveyed 12 local WIB capabilities

6. Maryland’s Private and Public Financial Support
U.S. Department of Labor, Employment and Training Administration, Community Audit Grant
U.S. Department of Labor, Veterans’ Employment and Training
Maryland Department of Labor, Licensing and Regulation /
Maryland Governor’s Workforce Investment Board
Adventist Healthcare
Association of Maryland Hospitals and Health Systems
Calvert Memorial Hospital
Civista Health Inc.
Doctors Community Hospital
Fort Washington Hospital
Holy Cross Hospital
Johns Hopkins Hospital
Kessler Adventist Rehabilitation Hospital, LLC
Maryland General Hospital
Mercy Medical Center
Montgomery General Hospital
Peninsula Regional Health System
Sinai Hospital
Union Hospital
Washington County Hospital Association
$72,000 raised for research, Summit planning and execution

7. Maryland’s Strategic Framework
Attraction & Recruitment
Retention
Career Development
State Policy & Finance
Military Transition
Labor Market Information

8. Maryland’s Healthcare Workforce Monograph
Defined the problem in clear and quantifiable terms
Designed to be consistent with Strategic Framework
Evaluated and documented Promising Practices in Maryland and across the nation
Multiple Utility
Basis for soliciting grants
Reference for strategy selection
Definitive public policy document
Aligned with agenda to the summit

9. Maryland’s Overarching Strategy Goals
Increase the number and diversity of individuals choosing healthcare occupations
Expand educational capacity to meet the needs of the labor force
Increase the retention rates of Maryland’s current healthcare workforce
Expand the skills and expertise of the incumbent workforce
Establish a coordinated and sustainable approach, led and supported by private and public sector leaders

10. Maryland’s Strategy Selection Process
GWIB reported to Steering Committee and Sub Cabinet about other healthcare initiatives.
Promising practices presented at Steering Committee meetings
Benchmarking trips made to other regions
Electronic surveys and polls conducted
Brainstorming list constantly updated
Evaluation criteria utilized to select initiatives
Recommending initiatives for Summit sessions

11. Maryland Governor’s Healthcare Workforce Summit
August 28, 2003 – Annapolis, Maryland
Gathering of 168 key stakeholders in the crisis
Forum for all perspectives
Private sector leadership
Federal and State government
Education and workforce professionals
Not your everyday conference
No hand wringing, complaining
Not just a learning experience
CALL TO ACTION

12. Maryland Governor’s Healthcare Workforce Summit
Demonstrated commitment by State public officials
Governor Ehrlich
Secretary Fielder, Executive Director Seurkamp
Inspired and encouraged by U.S. Asst. Secretary DeRocco
Demonstrated commitment by private sector
CEO Forum
Chairman of GWIB
Strategy Sessions aligned with strategic framework
Monograph
Cross-functional
Interactive and dynamic process
Results orientated
Strategy selection
Champion recruitment
Task analysis
Measurable framework

13. Strategy Sessions Objectives
Reviewed the Steering Committee’s suggested initiatives
Explored best practice examples from Maryland and across the nation
Suggested alternative initiatives
Prioritized and selected top initiatives
Developed an initiative Action Plan
Recommended Champions

14. Maryland’s Healthcare Workforce Strategy Initiatives
Attraction and Recruitment
Project an image of healthcare as a viable career choice and give those with interest in field the information they need to make good decisions about education and training options and services.
Military Transition
Facilitate the transition of military healthcare personnel and spouses to practice in the State of Maryland
Systems Capacity and State Policy
Expand the capacity of secondary and post-secondary education programs to increase the emerging pipeline of qualified healthcare graduates
Retention
Provide systems to help create a meaningful quality of work-life for those individuals working to heal others by applying management training programs to address and improve workplace culture and supervisory dynamics
Professional Development
Focus on career development by expanding career pathways to other populations and at all levels of employment (pre-employment, entry, technical, and professional); including assessment, advertisement, mapping, and coaching

15. Healthcare Cluster Coordinator Role
Convene Steering Committee and Sub-Cabinet to guide implementation activities
Provide the forum for continuous improvement
Maintain a system to access labor market information and trends
Provide administrative support as needed to Strategy Implementation Committees
Disseminate information about strategy implementation to relevant parties

16. Questions Maryland’s Healthcare Coordinated Approach “ Workforce Development is Economic Development”