1. © 2008 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. Access online tools Place an Order for Business Access Lines Submit a Business Billing Inquiry Last updated 04/14/2008

2. Page 2 Why ? AT&T online tools Expectations Get what you request the first time 24/7 access for customers requests Flexible Accurate Fewer handoffs and less interpretation Seamless Easy access via www.att.com August 19, 2015 Page 2 Responsive Place orders any time at your convenience

3. Page 3 Access www.att.com Access online tools Getting started Click on ENTERPRISE

4. Page 4 Access online tools Manage Your Account Click Access online tools

5. Page 5 Billing Inquiry Place an order Access online tools Two new links Click either link to access the Manage Your Account menu

6. Page 6 Supported Request Types Balance/Explanation of Bill Call Detail/Usage (LD) Charge Discrepancy Contract Inquiry Duplicate Copy of Bill Fraudulent Charges Inventory/Customer Service Record Request Late Payment Charge Payment/Transfer/Refund Inquiry Unauthorized Carrier Charge Access online tools Billing request types

7. Page 7 Supported Services Advanced Solutions Incorporated (ASI) Dedicated Internet Access (DIA) Local Service Long Distance Virtual Private Network (VPN) Access online tools Billing service types

8. Page 8 Supported Order Types New Service Add, Change or Remove from Existing Service Move Service Move Jack Add Jack Change Billing Address Disconnect Service Access online tools Order request types

9. Page 9 Supported Service Types 64K Circuit 128K Circuit 384K Circuit 800 Service Analog Circuits - Data Analog Circuits - Voice Auto Ringdown Centrex / Plexas / CentraLink Lines DID Trunks or Stations Digital Services DS1/T1 Access online tools Order service types Digital Trunking Services - Enhanced DOD Trunks DSL ISDN BRI Local Access Line (POTS) Off Premise Extension (OPX) PBX 2 Way Trunks Remote Call Forward (RCF) Voicemail Other

10. Page 10 Choose request type Access online tools Manage Your Account menu From the Manage Your Account menu choose: Place Order Check Order Status Place Billing Inquiry Change Tax Exempt

11. Page 11 Place an Order Access online tools Manage Your Account menu Click to place an Order

12. Page 12 Populate Account Information Access online tools Place an Order Required fields have an asterisk * You will be prompted if a required field is left blank. Choose Order, Service and Request Type

13. Page 13 Populate Account Information Access online tools Place an Order - New Order and Service Type choices

14. Page 14 Populate Account Information Access online tools Place an Order - Change A Change order requires a Billing Telephone Number (BTN)

15. Page 15 Populate required fields Access online tools Place an Order The Requestor Information is used for the order acknowledgement Click Next to add Service Location Information

16. Page 16 Service Location Information Access online tools Place an Order Thirteen State territory Service Location state directs the order

17. Page 17 Navigation hints Access online tools Place an Order Back – takes you to previous page to make corrections Cancel – starts over at menu page and data is lost Clear – clears data on page Next – continues action on next page Dialog box for Cancel

18. Page 18 Add additional sites Access online tools Place an Order To add additional locations, click on Add to List / update. You will receive a new screen where you can populate additional site locations.

19. Page 19 Add additional sites Access online tools Place an Order The sites will be listed in the Location Summary. Click Next to work with each site.

20. Page 20 Choose your first site from the “Select your location / BTN” drop down list. Complete all information related to that location. Once first site is completed, click on the Add to List / Update button.

21. Page 21 Choose your next location and complete the information related to that site. Repeat until all locations are completed.

22. Page 22 Copy button Access online tools Place an Order To copy the information associated with a location to use for another location select the Copy button next to that location. The data associated with that location will be displayed in the “Service Location Information” screen. Select the location in the “Select your location” drop down. All information you chose for the first location will be displayed. You can then keep all the same location data or update.

23. Page 23 Modify button Access online tools Place an Order To modify the information associated a location, select the Modify button next to that location. The data associated with that location will be displayed in the “Service Location Information” screen with the address grayed out. You can now change any of the information in the Service Location Information screen.

24. Page 24 Remove button Access online tools Place an Order To remove a location, select the Remove button. A pop up will display with “Previously entered data will be lost.” If OK is selected this removes the location from the location list box. If Cancel is selected the pop up will close.

25. Page 25 Complete order Access online tools Place an Order When all site information is entered Click Next for Additional Order Information screen

26. Page 26 Additional Order Information Access online tools Place an Order Select Due Date and Add Additional Order Remarks. Click Next for Summary Screen

27. Page 27 Summary screen Access online tools Place an Order Review order entries Use Back button to make corrections Click Submit to send order

28. Page 28 Confirmation Access online tools Place an Order An order acknowledgement will be sent via email. Use Start Another Form to begin another order request. You will be taken to the Manage Your Account main menu.

29. Page 29 Order Acknowledgement email Access online tools Place an Order Your order acknowledgement will include a required data set (RDS) tracking number. Use this for order Status

30. Page 30 To check the status of a Business Order Access online tools Order Status Click to check Order Status

31. Page 31 Order Information Access online tools Order Status Populate your order tracking number, I.E., 040108ABC12345WD Your tracking number is also included in your acknowledgement email. If the number does not match you will receive a message. Click Submit to request status via email. Status for these orders is only available via the att.com website.

32. Page 32 Choose request type Access online tools Billing Inquiry Click to submit a Billing Inquiry

33. Page 33 Access online tools Billing Inquiry Select Service from dropdown Product and Reason for Request selections are determined by the Service selection Required fields have asterisk * Service Location State and Requestor’s email are important to direct the inquiry Click Next to continue

34. Page 34 Service, Product, and Reason for Request Access online tools Billing Inquiry

35. Page 35 Request details Access online tools Billing Inquiry Click “To add additional invoices” if more than one invoice Populate request details Click Next for Summary

36. Page 36 Summary Access online tools Billing Inquiry Review Summary for accuracy Click Back to make corrections Click Submit to complete

37. Page 37 Confirmation Access online tools Billing Inquiry An acknowledgement email with a tracking number will be sent to the requestor. Click Start Another Form to return to the Manage Your Account main menu.

38. Page 38 To check the status of a Business Order Access online tools Change Tax Exempt Status Click to change Tax Exempt Status

39. Page 39 Access online tools Change Tax Exempt Status Populate Account Number / BAN (Billing Account Number) Select from Service and Product dropdowns Populate Service Location and Requestor information Click Next for Tax Exemption screen

40. Page 40 Select jurisdiction Access online tools Change Tax Exempt Status Select jurisdiction from dropdown Add additional details Click Next for Summary

41. Page 41 Summary Access online tools Change Tax Exempt Status Review Summary for accuracy Click Back to make corrections Click Submit to send A confirmation email will be sent within 2 hours

42. Page 42 For assistance in submitting order requests or the billing forms call 1 888-227-3497 Use tracking number to request order status Use contact number on confirmation email Contact Customer Care via number from your bill Access online tools Further assistance

43. Page 43 Thank You. www.att.com