1. How to Chart your Own Course in Navigating your Emotional Intelligence Developed and delivered for: Executive Assistants Spring Conference Jan Dwyer Bang, MBA, CSP

2. Charting the Course

13. After attending this training session, you will be able to:  Practice emotional control by managing your emotions in tense situations  Create a positive work environment for your team members and colleagues

14. After attending this training session, you will be able to:  Be able to “tune” into your emotions and the emotions of others  Increase your leadership capacity by integrating your “head” with your “heart”

15. Resources www.jandwyerbang.com/EAG

16. Activity Someone you Admire as a Leader

17. What do you think really made this person successful?

18. Listens Passionate Good communicator Inclusive of others Inspirational Motivating Positive Personable

19. What do you think of when you think of Emotions?

20. Emotions ConventionalHigh Performance  Sign of weakness  No place in workplace  Table them  Interfere with good judgment  Sign of strength  Essential in business  Integrate them  Essential to good judgment

21. Emotions ConventionalHigh Performance  Distract us  Sign of vulnerability  Inhibit the flow of objective data  Motivate us  Make us real and alive  Provide vital information and feedback

22. We Need our Emotions!

23. Question for Discussion (Big) Life Decisions: %____(Logic) %____(Emotion)

24. Emotional Intelligence It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!

25. Emotional Intelligence EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful. - Daniel Goleman

26. Emotional Intelligence Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. -Daniel Goleman

27.  Self-Awareness – Know thyself!  Self-Management – Manage your emotions

28.  Social Awareness – Ability to be empathetic  Relationship Management – Ability to collaborate with others

30. EQ and Leadership  Emotional intelligence is central for leadership.  The importance of EQ increases, the higher you go up in an organization.  For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities

31. Emotional Intelligence… Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.

32. Resonance The Latin Word, resonare, to resound Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.” - Oxford English Dictionary

34. Essi Systems EQ Map ® Short Assessment in your Appendix Emotional Intelligence Self Assessment

35. Tips to increase your Self Awareness  Check in – What is your…  Energy Level right now?  Level of open-mindedness and open-heartedness right now?  Current Level of focus?  Connect feelings with their sources  Expand your feeling word vocabulary

36. Factors that Influence Self-Management  Frequent physical activity  Eating 5-6 times a day  Using humor  Deep sleep Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

37. Tips to increase Self Management  Show appreciation to those around you  Practice self-restraint  Practice adaptability & risk taking  Be open to change and innovation Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

38.  Emotions can be picked up by others. This is called “Emotional Contagion”  When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.  Recognize some emotional distance Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

39. Are my emotions worth catching?

40. Tips to increase Social Awareness  Become an observer of others (Try to put yourself in someone else’s shoes)  Pay attention to people’s non verbal communication  Develop the skill of coaching – not advising

41. “No one expects a leader to be perfect, only genuine and honest.”  Practice empathetic listening and dialogue  Respond with care to new ideas Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

42.  Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly  Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?” Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

43. Tips to increase Relationship Management  Learn to be optimistic  Withhold your judgments  Expect the best from the start

44. Tips to increase Relationship Management  During conflict, calm down, tune into your own feelings and show a willingness to work things out  Draw all of your team members into active participation  Share credit Adapted from Executive EQ: Emotional Intelligence in Leadership & Organizations by Robert K. Cooper, Ph.D., and Ayman Sawaf

45. Be surprised every day! Create a possibilities journal Hang around creative people Count your blessings

46. How to Increase your EQ EQ FactorWays to Increase It Self Awareness (Accurate Self-Assessment) Self-Assessments - Communication Style (DiSC) or EQ Assessment or Time Mastery Assessment

48. 1.Fill out Pages 3-5 – select the response that indicates how much you agree or disagree with each statement. Rub a coin on one of the four ovals. 2.Turn to Page 6 to find your overall time mastery. (Add together all 12 of the Category scores from pages 3-5). 3.Turn to Page 7 to highlight each of your strengths and weaknesses in each of the time management categories. Circle the number that represents the total score for that category and connect all the points in a graph. 4.Fill out Page 8 and fill out questions 1-7. 5.Read page 9. Self-Assessment TIME MASTERY PROFILE Reflection time: 30 minutes

49. Key Learning’s  The EQ Factor that you will focus on in the next 21 days  Action items you will commit to doing that will help you increase this EQ Factor

50. After attending this training session, you will be able to:  Practice emotional control by managing your emotions in tense situations  Create a positive work environment for your team members and colleagues  Be able to “tune” into your emotions and the emotions of others  Increase your leadership capacity by integrating your “head” with your “heart”