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Understanding products MultiXpress C9250ND/C9350ND

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1 Understanding products MultiXpress C9250ND/C9350ND
e-Learning Course Samsung IT Solutions Business, welcomes you to this course, in which you will learn about the MultiXpress C9250ND/C9350ND. This course is designed for Samsung employees and partners and focuses on the product positioning, features and selling points of the MultiXpress C9250ND/C9350ND, to provide the information needed to sell these models. To get started, click the button in the bottom right corner of the screen. Start Course MultiXpress C9250ND/C9350ND >> Click Start Course to begin. Start Course

2 Learn-1 07 Overview Offering strategy Key selling points
Solutions and support Why is Samsung focusing on the A3 market? How Samsung responded to A3 market needs Product development concept Product comparison 07

3 A3 MFP Volume and Value Forecast
Learn > Why was this product developed? > Why is Samsung is focusing on the A3 market? In 2013, A3 will take 20% (volume) and 77% (value) of the total laser MFP market. Further, the requirement for A3 machines is almost ten times more than actual A3 paper usage (2.35%). These trends along with market statistics and forecasts, show that the office customer still wants A3 products, and that A3 will keep its strong positioning. Finding the right combination of A3s and A4s is the key success factor for fulfilling any office documentation needs. The Samsung MultiXpress C9250ND and C9350ND, released in June 2010, are the first Samsung A3 MFPs to enter this competitive market. A3 MFP Volume and Value Forecast Volume (K Units) Value (M $) 11,945 $14,987 $10,133 2,655 $4,869 2,086 $2,718 1,482 *Source : IDC Forecast 09Q2. Laser MFP Only. Japan Excluded 08

4 09 *Market needs Samsung’s responses High performance High Reliability
Learn > Overview > How Samsung responded to market needs Samsung responded to the market need for high performance, high reliability and ease of use with the MultiXpress C9250ND and C9350ND. These A3 MFPs boast a wide range of system options, and network capability, designed to improve productivity and communication within the office environment. Click to learn more about how Samsung responded to market needs. *Market needs Samsung’s responses High performance Increased demand for high colour quality High Reliability Increased demand for durability and stability Ease of use Increased expectation of various solutions and functions MultiXpress C9250ND/C9350ND *Source : Samsung internal research 2009 09

5 MultiXpress C9250ND/C9350ND Feature Benefit High performance
High reliability Ease of use Feature Supports various paper sizes High paper capacity Fast output XOA (open platform) Benefit Enables companies to efficiently produce a wide range of documents. Reduced work effort of end users Fast output speeds increase office productivity XOA maximises performance by supporting various customer needs.

6 MultiXpress C9250ND/C9350ND Feature Benefit High performance
High reliability Ease of use Feature Less downtime to replace imaging units Reliable stapling finisher and booklet finisher Long consumable yields (high toner yield-20,000/15,000 (MultiXpress C9250ND/C9350ND,colour) Benefit Durable design supports heavy duty jobs High yield toner reduces the total cost of consumables

7 MultiXpress C9250ND/C9350ND Feature Benefit High performance
High reliability Ease of use Feature User-friendly design (large colour touch LCD and inclining UI panel) Minimised noise Benefit Increases productivity and convenience. Provides quiet environment

8 10 Learn > Overview > Product development concept
In response to market trends and the need for A3 printers, Samsung released the MultiXpress C9250ND/C9350ND, a competitive multifunctional printer supporting printing, copying, scanning and faxing in the A3 market. Click more for additional information on some of its key features. High performance Various finishing capabilities The largest colour LCD High reliability more more Quick system installation Ease of use more Long components life XOA more more Easy to replace high capacity toner Wide paper size acceptance When the learner rolls over a highlighted area on the MFP, the related text box displays. more more High Input paper capacity Less SVC time/Easy maintenance more more 10

9 10 Learn > Overview > Product development concept
In response to market trends and the need for A3 printers, Samsung released the MultiXpress C9250ND/C9350ND, a competitive multifunctional printer supporting printing, copying, scanning and faxing in the A3 market. Click more for additional information on some of its key features. High performance Various finishing capabilities such as Stapling, Punching and even Folding help to improve office productivity. Full colour LCD panel which is the largest in the class (8.9inch) provides ease of use in operation High reliability Less step to install, one click driver installation and slide-in circuit board option help quick system installation. Ease of use It is highly durable because of ITB, rollers and harness. XOA (eXtensible Open Architecture) provides ease of optimisation. Easy to replace high capacity toner bottle with high yields of 15,000 for colour and 25,000 for black. (20,000 for colour is available for MultiXpress C9350ND) Wide paper size from A6 (4.13” x 5.82” ) up to SRA3 (12.6” x 17.7”) is acceptable, and maximum capability is 12.6X18 inch from Multi Purpose Tray up to 253 gsm When the learner rolls over a highlighted area on the MFP, the related text box displays. Maximum paper input capacity is 3,140 sheets with optional High Capacity Feeder. Less service time is spent and maintenance is easy because of FRU replacement, planned harnessing, long life ITB. 10

10 MultiXpress C9250ND MultiXpress C9350ND
Learn > Overview > Product comparison Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences. Speed High toner yield MultiXpress C9250ND MultiXpress C9350ND

11 Speed (A4) 25cpm Speed (A4) 35cpm MultiXpress C9250ND
Learn > Overview > Product comparison Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences. Speed (A4) 25cpm Speed Speed (A4) 35cpm High toner yield The MultiXpress C9350ND is capable of producing up to 35cpm. This was made possible by applying higher clock frequency for CPU (1.0GHz in MultiXpress C9350ND vs. 800MHz in MultiXpress C9250ND ). The FCOT of the MultiXpress C9350ND is also faster than that of the MultiXpress C9250ND MultiXpress C9250ND MultiXpress C9350ND

12 Toner yield (colour) 15,000 pages Toner yield (colour)
Learn > Overview > Product comparison Samsung Copier MFP - MultiXpress C9350ND differs from MultiXpress C9250ND in speed and high colour toner yield. Click each button to see the differences. Speed Toner yield (colour) 15,000 pages Toner yield (colour) 20,000 pages (Initial 15,000 pages) High toner yield The MultiXpress C9350ND has higher toner yield than the MultiXpress C9250ND. This equates to lower CPP and therefore greater cost efficiency. MultiXpress C9250ND MultiXpress C9350ND

13 Max Finishing Capacity
Learn > Offering strategy > Recommended configuration The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. Mid-small workgroup Department/mid-small workgroup Copy/ print centre Department mid-small workgroup items Basic Configuration System Configuration Main Unit + Stand Max Paper Capacity (Multi-purpose Tray) = 1,140 sheets Max Finishing Capacity N/A When the learner clicks an element of the offering strategy, the relevant text displays on screen. 15

14 Advanced Configuration Max Finishing Capacity
Learn > Offering strategy > Recommended configuration The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. Mid-small workgroup Department/mid-small workgroup Copy/ print centre Department mid-small workgroup items Advanced Configuration System Configuration Main Unit + 1,250 Standard Finisher + Dual Cassette Feeder Max Paper Capacity (Multi-purpose Tray) = 2,180 sheets Max Finishing Capacity 1,250 sheets When the learner clicks an element of the offering strategy, the relevant text displays on screen. 15

15 Full Featured Configuration Max Finishing Capacity
Learn > Offering strategy > Recommended configuration The recommended configuration for the MultiXpress C9250ND/C9350ND varies depending on the target market. Mid-small workgroup Department/mid-small workgroup Copy/ print centre Department mid-small workgroup items Full Featured Configuration System Configuration Main Unit + 3,250 Booklet Finisher + High Capacity Feeder Max Paper Capacity , (Multi-purpose Tray) = 3,140 sheets Max Finishing Capacity 3,250 sheets When the learner clicks an element of the offering strategy, the relevant text displays on screen. 15

16 Market positioning comparison
Learn-3 Overview Offering strategy Key selling point Solutions and support Value proposition Benefits to end-user/partner Market positioning comparison 17

17 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High productivity “Supporting A3 originals and output, Samsung's first multifunctional printer, the MultiXpress C9250ND/C9350ND, provides high performance and reliability. Other key strengths are ease of use, service and maintenance, and optimisation.” Ease of use Ease of service/maintenance Easy to optimise High reliability When the learner clicks a key selling point, the relevant text is displayed on screen. 18

18 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High productivity 1. Fast output MultiXpress C9350ND - 35 cpm, MultiXpress C9250ND - 25 cpm High speed scanner - 60ipm High speed duplex copying Ease of use Ease of service/maintenance 2. Stable output quality High colour and tone reproduction with Polymerised Toner Polymerised toner particle is smaller than Pulverised Toner Easy to optimise High reliability When the learner clicks a key selling point, the relevant text is displayed on screen. The Samsung internal MultiXpress C9350ND bench marking test results, show that the image quality is comparable to its competitors in the marketplace. more 18

19 Image quality Copy image quality Print image quality
Scan image quality [Excellent/Acceptance/Poor ] Subjective Description Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Copy image quality Image Density A Highlight Text Line Skin Tone Skew Top P *Source: Samsung Internal test

20 Image quality Copy image quality Print image quality
Scan image quality [Excellent/Acceptance/Poor ] Subjective Description Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Print image quality Print Registration A Colour Correctness P Colour Reproduction Image Density Text Quality (Mono) Text Quality (colour) Line Quality (Mono) Line Quality (colour) Jitter Banding Fuser Offset E 2D Noise *Source: Samsung Internal test

21 Image quality Copy image quality Print image quality
Scan image quality [Excellent/Acceptance/Poor ] Subjective Description Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Scan image quality (Scan to colour Fringe E A P Dynamic Range Position (X) Position (Y) *Source: Samsung Internal test

22 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High Productivity 3. Supports various paper sizes Standard Tray/ Dual Cassette Feeder High Capacity Feeder Multi Purpose Tray Metric Paper Size (Min – Max) A5 - A3 A5 – A3 A6 – SRA3 Max 12.6inchX18inch Paper Weight 60 – 216g/m2 60 – 105g/m2 g/m2 Special Media - Envelope (75 – 90g/m2) Ease of use Ease of service/maintenance Easy to optimise High reliability 4. High paper capacity (Basic - 1,140, Max - 3,140) Users spend less time on refilling papers in the device. When the learner clicks a key selling point, the relevant text is displayed on screen. 5. Various finishing capabilities The Finishing tab allows users to access convenient finishing options such as sorting, stapling, hole punching, and quick and easy booklet finishing. These options help to produce professional looking documents with a high-quality finish. Booklet making mode 18

23 Booklet making mode The machine automatically prints on one or both sides of the paper, which is then folded to produce a booklet with all the pages in the correct sequence. The machine will also reduce and correctly adjust the size of each image to fit on the selected paper. • When you select Fold & Staple or Fold in Fold, the printed paper automatically gets printed out in the booklet finisher. <2 Sided original calendar> <Binding> <Fold & Staple>

24 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High Productivity 1. User-friendly design features  Flexible UI panel and large touch LCD (8.9”) Convenient LED indicator Quick copy menu Ease of use Ease of service/maintenance Easy to optimise High reliability When the learner clicks a key selling point, the relevant text is displayed on screen. 2. Minimised noise The MultiXpress C9250ND/C9350ND has a low noise motor, which provides quiet operation in the office Minimised noise 18

25 18 Learn > Key selling points > Value Proposition
No. date from to Comment Answer 1 100525 IBM SEC The text will pop up when a learner click the images which we will set up a effect of mouse-over-event. Good. Learn > Key selling points > Value Proposition Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND Large full colour LCD supports comfortable and reliable operation Touch panel allows the user to operate quickly and securely High Productivity 1. User Friendly design features  Flexible UI panel and large touch LCD (8.9”) Convenient LED indicator Quick copy menu Move 100mm horizontally and tilt -Visible and operable regardless of where standing -Accessible from wheel chair for handicapped person Ease of use Ease of Service/Maintenance Easy to optimise LED indicates machine status such as Paper is empty for operators from distance High Reliability The Quick Copy menu allows users to set the copy options quickly all on the one screen When the learner clicks a key selling point, the relevant text is displayed on screen. 2. Minimised noise The MultiXpress C9250ND/C9350ND has a low noise motor, which provides quiet operation in the office Minimised noise 18

26 Duplex Automatic Document Feeder
Minimised noise Duplex Automatic Document Feeder [Excellent/Acceptance/Poor ] Subjective Description Samsung MultiXpress C9350ND Fuji Xerox 4300 (35cpm) Ricoh 3500 (35cpm) Canon iRC4580 (40cpm) Acoustic Noise Printing (Simplex) E (50.4 dB) A (50.7 dB) A (51.4 dB) P (56.3 dB) DADF (Simplex) E (51.8 dB) A (54.3 dB) A (54.1 dB) P (59.1 dB) DADF (Duplex) E (53.1 dB) A (55.0 dB) A (56.1 dB) P (58.9 dB) *Unit: dB (decibel) *Source: Samsung Internal test

27 Installation time takes Installation time takes
Learn > Key selling points > Value Proposition Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High productivity 1. Quick installation One click Driver Installation Less time and steps for installation of full options (less than 1 hour) Ease of use Ease of service/maintenance Samsung A3 Competitor Copier Easy to optimise 4-Step 13-Step VS. 1) Unscrew 10 Screws 2) Remove Back Cover 3) Plug the Fax Board 4) Cover & Screwing High reliability 1) Remove Plastic Cover 2) Slide-in Kit 3) Fix 2-Screw When the learner clicks a key selling point, the relevant text is displayed on screen. Installation time takes less than 1 hour Installation time takes more than 1 hour Save your time and money! 18

28 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High productivity 2. Less service time Less replacement time for HFSI(High Frequency Service Item) Replacement Easy Maintenance via SyncThruTM Admin 5 IT managers can remotely discover, manage, diagnose, and report all devices within the network to achieve increased efficiency and productivity of the organisation. Ease of use High Frequency Service Item: Samsung Competitor Fuser 3 mins 5 mins Image Transfer Unit 10 mins 1 2 Ease of service/maintenance 3 4 Easy to optimise Fuser Unit Replacement High reliability When the learner clicks a key selling point, the relevant text is displayed on screen. Usage information Usage control Errors notification Break-fix IT manager 18

29 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High Productivity Customised solutions with eXtensible Open Architecture (XOA) XOA (open platform) embedded within the MultiXpress C9250ND/C9350ND allows customers to improve their working environment by providing customised solutions. - Can be linked to corporate support and management system of customers Provides a solution for producing, securing and managing documents such as Job accounting, Mobile printing, Security, Form printing, Document handling and UI customisation. Ease of use Ease of Service/Maintenance Easy to optimise High Reliability Print To Me menu is added When the learner clicks a key selling point, the relevant text is displayed on screen. Activating Custom Application Custom development (by SDK) Competitive feature 18

30 eXtensible Open Architecture
Competitive features XOA enables users to develop a custom application and install it onto the Samsung MFP. It provides competitive benefits to the customer and OA Dealer with quick delivery of what customers and the OA Dealer want. Further, the combination of Embedded Java and Web Service gives Samsung the competitive advantage. Samsung Konica Minolta Sharp Cannon Ricoh Xerox Name XOA bizhub Open API OSA MEAP ESA EIP MEAP-lite Full Name eXtensible Open Architecture Open Systems Architecture Multifunctional Embedded Application Platform Software Interface Platform Technology Embedded Java None Web Service Features Print Copy Scan   Scan Fax Image Handling User Interface User Interface   Event Handling Event Notification   MailBox   When the learner clicks a key selling point, the relevant text is displayed on screen. 16/40

31 18 Learn > Key selling points > Value Proposition
Learn to build a successful solution, by matching the MultiXpress C9250ND/C9350ND key selling points to your customer's needs. Value proposition of MultiXpress C9250ND/C9350ND High productivity 1. Highly recommended reliability from BLI test Samsung Electronics won the 'Pick of the year' Award from the Buyers Lab for the MultiXpress C9250ND/C9350ND. Less downtime to replace imaging units User-replaceable imaging units eliminate the downtime that would be required for service technicians to replace components Reliable stapling finisher & booklet finisher BLI tested two MultiXpress C9350NDs, one with the stapling finisher and the other with the booklet finisher. Each has completed a 150,000-impression durability test Ease of use Ease of service/maintenance Easy to optimise High reliability When the learner clicks a key selling point, the relevant text is displayed on screen. BLI test 18

32 BLI test Subjective Evaluation Reliability Excellent Easy of Use
No. date from to Comment Answer 1 100621 SEC IBM Please sort by Evaluation such as Excellent in the table. BLI test Subjective Evaluation Reliability Excellent Easy of Use Ease of NW Setup Multitasking Administrative Utilities Application Compatibilities Security Features Black Copy/Print Quality Very good/Excellent Black Copy/Print Productivity Good Colour Copy/Print Quality Very Good Colour Copy/Print Productivity Scan Functions Feedback to Workstation Printer Driver Feature Set * March 2010

33 19 Learn > Key selling points > Benefits to End user / Partner
The key benefits of the MultiXpress C9250ND/C9350ND will differ, depending on whether you are approaching an end user or a partner. Benefits to partner Benefits to end-user Since launching the A4 MFPs, Samsung printers are growing very fast in the DMFP market, taking first place in terms of market share in the A4 MFP market in Samsung is aiming to achieve it’s vision of being a top tier company in the A3MFP market. With this vision, Samsung expects to enlarge the business opportunities and to grow together with business partners through A3 and A4 Fleet offerings . MFP Market Share Trend Simple and easy-to-replace preventive maintenance parts(Fuser, T2 roller, ITB and so on) and consumables (toner, waste toner bottle, imaging unit) decreases service time Short installation and after sales processes save management costs and improve productivity Easy to maintain When the learner clicks End user or partner, the relevant text displays on screen. Large mono toner capacity realises a low cost per page and maximises profit MPS and lease business management with Samsung solutions (SyncThruTM/CounThruTM/SmarThruTM/SecuThruTM) maximises efficiency Labour cost can be reduced because of its decreased installation and replacement time. Cost efficient 19 Learn

34 26 Learn > Solutions and support > Options and supplies
The following diagram indicates the standard and optional components of the MultiXpress C9250ND/C9350ND. For a more detailed look at the features by model, click Features by Model. Standard Offerings Fax Kit 1,250-sheet Standard Finisher Fax Multiline Kit C9250 Only Options IP Fax Kit DADF Wireless LAN PK Options FDI Port Right Tray Punch Kit (2/3 Holes, 2/4 Holes) Expansion Memory Module1G PK SW Adv. Scan Kit Bridge Kit SW SmarThru W/F SW CounThru2 PK HW Work Table 3,250-sheet Booklet Finisher Stand Dual Cassette Feeder (520 Sh’t x 2) High Capacity Feeder (2,000 Sh’t,Letter/A4-only) Heating wire for Cassette, DCF, HCF Heating wire for Scan R L Features by Model ※The purchase of Bridge kit is mandatory in case of the purchase of 1,250 and/or 3,250 Finishers. 26

35 1,250-sheet Standard Finisher Fax Kit
Fax Multiline Kit IP Fax Kit DADF Wireless LAN PK FDI Port Right Tray Punch Kit (2/3 Holes, 2/4 Holes) Expansion Memory Module1G PK SW Adv. Scan Kit Bridge Kit SW SmarThru W/F SW CounThru2 PK HW Work Table 3,250-sheet Booklet Finisher Stand Dual Cassette Feeder (520 Sh’t x 2) High Capacity Feeder (2,000 Sh’t,Letter/A4-only)

36 Features by Model ● : standard, ○ : option FEATURES
MultiXpress C9350ND MultiXpress C9250ND USB 2.0 USB Memory Interface Duplex Automatic Document Feeder Hard Disk Network Interface Ethernet 10/100 Base TX wired LAN Duplex (2-sided) printing Right Output Tray 1,250-sheet Standard Finisher 3,250-sheet Booklet Finisher Bridge Kit 2/3 Hole Punch Kit 2/4 Hole Punch Kit Cabinet Stand Dual Cassette Feeder High Capacity Feeder Working Table Fax Kit Fax Multiline Kit IP Fax Kit Wireless Network Kit FDI Kit Expansion Memory Module 1G Common Criteria Data Security Kit SmarThru Workflow x CounThru 2 Advanced Scan Kit

37 26 Learn > Solutions and support > Options and supplies
The following table shows the consumables product information for the MultiXpress C9250ND/C9350ND Category Product Model name Yield MultiXpress C9250ND MultiXpress C9350ND Toner cartridge Black toner CLT-K606S 25,000 standard pages * v Cyan toner CLT-C606S 20,000 standard pages * - CLT-C607S 15,000 standard pages * Magenta toner CLT-M606S CLT-M607S Yellow toner CLT-Y606S CLT-Y607S Imaging Unit Black imaging unit CLT-R607K 75,000 standard pages * Cyan imaging unit CLT-R607C Magenta imaging unit CLT-R607M Yellow imaging unit CLT-R607Y Waste Toner Box Waste toner box CLT-W606 75,000 images** * Declared yield value in accordance with ISO/IEC 19798 ** Image counts are based on one colour on each page. If you print a document in full colour (Y/M/C/B), the number of image is 4 images. 26

38 Reflect In summary, here is the value proposition for the Samsung MultiXpress C9250ND/C9350ND. Easy to service /Maintenance more Easy to use more Easy to optimise more High productivity more Congratulations! You have completed the Samsung B2B colour printer line-up course. High reliability more 32 Prepare Learn Act Reflect

39 High Productivity Easy to Use Fast output Stable output quality Supports various paper sizes High paper capacity Various finishing capabilities User-friendly design features  Minimised noise Easy to Optimise Customised solutions with eXtensible Open Architecture (XOA) Easy to Service /Maintenance Quick installation Less service time High Reliability Less downtime to replace imaging units Reliable stapling finisher & booklet finisher

40 Consumables

41 PM Kit

42 Option Unit

43

44


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