1. Gareth Bevan Universal Credit Twelve months in: learning from the Pathfinders

2. Structure of presentation Introduction to UC Scope of the research Preparations of landlords Key issues emerging from UC Pathfinders in the North West Recommendations Solutions What next?

3. What is Universal Credit? Paid to people in and out of work, monthly in arrears Replaces Working Tax Credit, Child Tax Credit, HB, IS, JSA, ESA “Digital by Design” Places the onus on the individual Responsive

4. Scope of the research Research methodology Solely evidence from associations Anecdotal Limited claimant numbers

5. Preparations Proactive Reactive Work with staff Work with tenants Communication Processes

6. Emerging issues… Application

7. Emerging issues… Routing of claims UCHB

8. Emerging issues… Support Services

9. Emerging issues… Benefit advances

10. Emerging issues… Vulnerabilities

11. Emerging issues… Alternative Payment Arrangements

12. Emerging issues… Relationships

13. Emerging issues… Data sharing

14. Recommendations Save function Confirmation PBS APAs Data sharing

15. Solutions Relationships Regular meetings LSSF Processes

16. What next…? Rollout plans Federation work

17. Gareth Bevan Email: gareth.bevan@housing.org.uk gareth.bevan@housing.org.uk Tel: 0161 873 9449

18. Gareth Bevan Email: gareth.bevan@housing.org.uk gareth.bevan@housing.org.uk Tel: 0161 873 9449