1. Business systems are computer-based information systems that provide organizations with valuable information in a timely and effective manner to allow the functional areas of the enterprise to work together to achieve goals. Information Management Enterprise Systems Systems Development Concepts > Business Systems In this section: Business Systems

2. Information management refers to software and computer-based systems dedicated to collecting, storing, and manipulating data in a manner that produces useful information on which to base decisions. Information Management Transaction Processing System Management Information System Decision Making MIS Reports Concepts > Business Systems > Information Management In this section: Business Intelligence Decision Support System Geographic Information System Informatics

3. A transaction processing system (TPS) is an information system used to support and record transactions such as paying for products or paying an employee. Transaction Processing System Concepts > Business Systems > Information Management > Transaction Processing System

4. Management Information System A management information system or MIS provides routine business information to decision makers in a useful and convenient format. Concepts > Business Systems > Information Management > Management Information System

5. Decision Making Decision making is the key component of the problem- solving process that takes place in three stages: intelligence, design, and choice. Concepts > Systems > Information Management > Decision Making

6. MIS Reports MIS reports present useful information for management, often compiled by querying a database. Concepts > Business Systems > Information Management > MIS Reports

7. Business Intelligence Business intelligence (BI) refers to technologies that are used to gather and report information that supports intelligent business decision making. Concepts > Business Systems > Information Management > Business Intelligence

8. Decision Support System A decision support system (DSS) is an information system used to support problem-specific decision making. Concepts > Business Systems > Information Management > Decision Support System

9. Geographic Information System A geographic information system (GIS) captures, manages, analyzes, and displays geographically referenced information, often utilizing maps with overlaid data. Concepts > Business Systems > Information Management > Geographic Information System

10. Informatics Informatics applies computer-based information system technologies to support traditional disciplines such as science and medicine. Concepts > Systems > Information Management > Informatics

11. Enterprise systems are information systems designed to support the functions of an enterprise including knowledge management, content management, and customer relationship management, and the integration of such systems into enterprise resource planning systems. Enterprise Systems Knowledge Management Customer Relationship Management Enterprise Resource Planning In this section: Concepts > Business Systems > Enterprise Systems

12. Knowledge Management A knowledge management (KM) system assists an organization in capturing, storing, and distributing knowledge for use and reuse by the organization, and sometimes its partners and customers. Concepts > Business Systems > Enterprise Systems > Knowledge Management

13. Customer Relationship Management Customer relationship management (CRM) refers to the use of information systems to store detailed information on prospective, current, and past customers to improve customer service and support targeted marketing. Concepts > Business Systems > Enterprise Systems > Customer Relationship Management

14. Enterprise Resource Planning An enterprise resource planning (ERP) system integrates all data processing in a corporation (enterprise) into one unified system that draws from a central database system to streamline the flow of information throughout an enterprise. Concepts > Business Systems > Enterprise Systems > Enterprise Resource Planning

15. Systems development is the activity of creating new or modifying existing information systems. Systems Development Systems Development Tools Project Management Systems Investigation Systems Analysis Concepts > Business Systems > Systems Development In this section: Systems Design Systems Implementation Systems Maintenance Systems Review

16. Systems development tools are various types of software that assist systems analysts in developing effective and efficient information systems quickly and properly. Concepts > Business Systems > Systems Development > Systems Development Tools Systems Development Tools

17. Project management is the process of planning, monitoring, and controlling the sequence of events and resources required in a project, often using software tools. Project Management Concepts > Business Systems > Systems Development > Project Management

18. Systems Investigation Systems investigation is the first stage in the systems development life cycle, in which information systems are examined to determine whether they are meeting the objectives and satisfying the goals of the organization. Concepts > Business Systems > Systems Development > Systems Investigation

19. Systems Analysis Systems analysis, the second stage of the systems development life cycle, attempts to understand how the existing system helps solve the problem identified in systems investigation and answers the question: What must the computer system do to solve the problem? Concepts > Business Systems > Systems Development > Systems Analysis

20. Systems Design Systems design is the third stage of the systems development life cycle, in which a system plan is created to meet the requirements defined in the requirements analysis. Concepts > Business Systems > Systems Development > Systems Design

21. Systems Implementation Systems implementation involves carrying out the system design to make the new information system a reality, including hardware acquisition, software acquisition or development, user preparation, hiring and training of personnel, site and data preparation, installation, testing, startup, and user acceptance. Concepts > Business Systems > Systems Development > Systems Implementation

22. Systems Maintenance Systems maintenance, the fifth stage in the systems development life cycle, involves checking, changing, and enhancing the system to make it more useful in achieving user and organizational goals. Concepts > Business Systems > Systems Development > Systems Maintenance

23. System Review Systems review is the process of analyzing systems to make sure that they are operating as intended. Concepts > Systems > Systems Development > Systems Review