1. Education and training for the HCA Helen Woodhead and Anne McAdam The Ridge Medical Practice Bradford

2. Setting the scene Training Needs Analysis Personal Development Review (Appraisal)

3. How do people learn? Learning styles

4. What training is available?

5. Types of qualifications available Primary Health Care Assistant Certificate Open University Diploma NVQ level 2 and 3

6. Primary Health Care Assistant Certificate 6-month distance learning course run by the Primary Care Training Centre, Bradford Accredited to Huddersfield University at 30 credits for the foundation level Mandatory attendance at a 2 day workshop 6–8 weeks into the course Assessment by way of a 6,000-word portfolio Example of topics covered: –maintaining standards, accountability –health and safety, infection control –confidentiality, clinical skills –patients’ rights

7. Work Shadowing Study Days Mandatory Training Protected Learning Time

8. Types of training Work shadowing External study days: –Chaperoning –COPD/asthma –Phlebotomy –ECG –Wound care

9. Mandatory training At least once with updates as necessary: –equality and diversity –child protection –consent –confidentiality –conflict resolution –moving and handling Annual: –health and safety –fire –basic CPR –infection control

10. Protected learning time Who takes part? How often is it? Does the PCT support it? What happens there?

11. Open University Diploma Over 1 year 6 study days Development of skills competencies Continuous assessment process

12. NVQ training EdExcel level 2 and 3 NVQs in general healthcare Transferable qualification Requires trained assessor Units of competencies mapped to KSF NVQ level 3 Where can you access NVQ training?

13. Funding Practice PCT Workforce Development Confederation Pharmaceutical companies Self

14. Websites www.primarycaretraining.co.uk www.edexcel.org.uk www.open.ac.uk www.wipp.nhs.uk