1. OCHIN Learning Forum | November 15, 2012 Connie Munson PMP, MBA The Robertson Group LLC connie@therobertsongroup.org connie@therobertsongroup.org Nan Robertson, RPh, Principal The Robertson Group LLC nan@therobertsongroup.org nan@therobertsongroup.org

2.  Switch by Chip and Dan Heath with FastCompany  Editions available for purchase or purchase at http://www.heathbrothers.com/switch/ http://www.heathbrothers.com/switch/  Free edition to the lucky winner at the end of this session so stick around! Acknowledgement

3.   Introductions  Three surprises about change  Video & debrief – “Why change is hard”  Participant exercise  “Find the bright spot”  “Point to the destination” – a case study  Video & debrief – “Put feelings first”  “Find the feeling”  Video & debrief – “Shrink the change”  Your “take away” action  Switch give away and purchase opportunity Session Agenda

4.  1.Change starts by someone acting differently 2.Change can only happen if you influence not only people’s environment, but also their hearts and minds 3.What looks like a people problem is often a situation problem Three surprises

5.  Video: “Why change is hard”

6.  Please provide an example of an experience you had where you presumed a staff member or colleague was being lazy. What was a “story” you made up and what was real? Participant Exercise … Your turn!

8.  Video: “Put feelings first”

9.   Emotion v. thought  See - feel – change  Knowledge doesn’t change behavior  Self evaluation involves interpretation  Identify with the end goal  Positive illusion v. reality  Hanging on to old habits  Create a burning platform of possibility “Find the feeling”

10.  Video: “Shrink the change”

11.   Current successful efforts  Solution focus; possibility focus  Solving the “not invented here” mentality  Tangible signs of a miracle  Showing you what needs to be done differently  Positive perspective  Sense of identity and power to grow “Find the bright spot”

12. What is your “take away” message that you will put into action? What will you do to make it happen? Contact: Nan Robertson nan@therobertsongroup.orgnan@therobertsongroup.org Connie Munson connie@therobertsongroup.orgconnie@therobertsongroup.org