1. Company Confidentialftflow.ppt;November 11 '981 Allegro Project Phase 1: (File Transfer & Web Registration Flow)

2. Company Confidentialftflow.ppt;November 11 '982 Allegro Project Step 1 - Distributor/Reseller gets e-SupportPack Details Note: - Distributors use current process for getting product/price information from HP - In future, e-SupportPack could enable other mechanisms for providing product info. Disty HP Reseller Disty Service Selection Page Disty Service Selection Page Disty load process Disty load process Partneship Web, Connect, CIC Partneship Web, Connect, CIC

3. Company Confidentialftflow.ppt;November 11 '983 Allegro Project Step 1 - Reseller Places e-SupportPack Order

4. Company Confidentialftflow.ppt;November 11 '984 Allegro Project Step 1 - Reseller Places e-SupportPack Order Note: - Reseller places an order with the Distributor - e-SupportPack order = 1 PO, 1 End Customer: Can be more than 1 EC Hardware Location No Bundling, No Registration data, No Promos - May Supply: * Reseller PO, End Customer PO * Reseller’s email, End Customer’s email

5. Company Confidentialftflow.ppt;November 11 '985 Allegro Project Disty Step 2 - Distributor e-SupportPack Order Order via File Allegro HP Mailbox Order via File Note: File sent as fixed Column ASCII File File sent in PKZIP format and Encrypted File transfer via FTP to Secured Unix directory unique for the distributor Mailbox Site Requires IP filtering File can contain 1 or more orders HP to retrieve & process files at Noon and 4pm Order File must specify who the shipment goes to (default to distributor) Price must = CPL - Disty PA discount (Net) On load: File is checked for correct format, required fields, Pack#s, Check Credit status of Distributor

6. Company Confidentialftflow.ppt;November 11 '986 Allegro Project File Transfer Information: * Optional

7. Company Confidentialftflow.ppt;November 11 '987 Allegro Project Step 3 - Order Acknowledgement/Rejection Allegro Disty HP Mailbox Order Conf/ Rejection Note: File sent as fixed Column ASCII File File sent in PKZIP format and Encrypted File transfer via FTP to Secured Unix directory Site Requires IP filtering Status if order was successful or rejected: (Rejected if credit is Bad, Incorrect Pack #s, Format problems) Order Conf/ Rejection

8. Company Confidentialftflow.ppt;November 11 '988 Allegro Project Step 5 - Send Shipment and Shipment Acknowledgement Overview of All Methods/Options Disty Allegro Reseller End Cust End Cust e-SupportPack Shipment Acknowledgement e-SupportPack Shipment Acknowledgement via Email (1/1) e-SupportPack Shipment (1/1,1/2) (triggered by disty: 2/1,2/2) e-SupportPack Shipment Notification via Email (1/1, 2/1) e-SupportPack Shipment download (1/1, 2/1) Pull by end customer (PDF Format) HP Support Admin HP Support Admin Status Info (1/2) e-SupportPack Shipment Physical (1/2, 2/2, 2/3) Method/Option 1/1: HP automatically sends the e-SP shipment via UPS to e.c. 1/2: HP automatically sends the e-SP shipment via UPS to reseller 2/1: Distributor emails the e-SP shipment via UPS directly to e.c. 2/2: Distributor emails the e-SP shipment via UPS directly to reseller 2/3: Distributor physically prints the e-SP shipment & sends to reseller e-SupportPack Shipment Physical ( 2/3) Access Website, select order, email or print the shipment (2/1,2/2,2/3)

9. Company Confidentialftflow.ppt;November 11 '989 Allegro Project Step 5 - Send Shipment and Shipment Acknowledgement Method 1: Via e-mail to the Reseller or End Customer

10. Company Confidentialftflow.ppt;November 11 '9810 Allegro Project Step 5 - Send Shipment and Shipment Acknowledgement Method 1: Via e-mail to the Reseller or End Customer

11. Company Confidentialftflow.ppt;November 11 '9811 Allegro Project

12. Company Confidentialftflow.ppt;November 11 '9812 Allegro Project

13. Company Confidentialftflow.ppt;November 11 '9813 Allegro Project

14. Company Confidentialftflow.ppt;November 11 '9814 Allegro Project Step 6: HP sends order to OMS system for invoicing Note: Price Verified at time of entry into OMS (CPL - PA) Allegro OMS Daily Orders Disty Invoice ASOC Daily Orders HP Product File / Purchase Agreements HP Product File / Purchase Agreements  e-SupportPack Prices  Disty's Purchase Agreement Discounts

15. Company Confidentialftflow.ppt;November 11 '9815 Allegro Project Step 7: Registration of e-SupportPacks e-SupportPack Registration Website e-SupportPack Registration Website PAK Order Ref, Order Date, Keys/Reg Info, Groupings via screen or file upload T&Cs, Service Desc, Proof of Service, Complete Reg Info Daily Reg Report HP Support Admin HP Support Admin End Cust End Cust