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Colorado Department of Health Rob Garcia, Inspections and Maintenance Specialist Sam Vickery, Manager of Sales, Healthcare Specialist Emergency Call Systems.

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Presentation on theme: "Colorado Department of Health Rob Garcia, Inspections and Maintenance Specialist Sam Vickery, Manager of Sales, Healthcare Specialist Emergency Call Systems."— Presentation transcript:

1 Colorado Department of Health Rob Garcia, Inspections and Maintenance Specialist Sam Vickery, Manager of Sales, Healthcare Specialist Emergency Call Systems Life Safety or Liability?

2 Company Overview Serving the Rocky Mountain Region since 1998 Veteran-Owned, Privately-Held Company; HUB/Enterprise Zoned Headquartered in Denver, Colorado w/ Strategic Satellite Offices: Grand Junction & Pueblo, Colorado; Casper, Wyoming; and Rapid City, South Dakota Systems Integration Team including: Communication, Video Surveillance, Access Control, Data Cabling, Sound/Audio Solutions, and Service/Installation Capacity “Beacon Communications should be proud and impressed with the service you provide.” - Edward C. Clements, Rose Medical Center, Denver, CO “ Arnold’s attention to detail, willingness to please the customer, and maintain the construction schedule (no matter how tight it may be) is what separates him from most technicians.” - Steve J. Eastling, Batten & Shaw, Inc. General Contractor “Bonnie seems to have an unlimited amount of energy and holds firmly to the conviction that if it’s worth doing, it’s worth doing right.” - Tim Masters, Sky Ridge Medical Center, Lone Tree, CO

3 Emergency Call Systems Implied Level of Safety Customer Satisfaction

4 A Wide Variety

5 3 Basic Types of Systems Hardwired Traditional pull-cord stations in bathrooms, bedside, etc. Room stations are connected with cabling to a control panel Telephone Based Utilizes the building telephone cabling to connect the system Usually has a special phone as part of the system (i.e. Lifeline) Wireless Currently the most popular type of system Easy to install, allows stations and pendants to be move around

6 Hardwired Systems Connection Problems Burned out Bulbs and Worn Switches Remodeled Areas Power Supplies Battery Back-up

7 Telephone Based Systems Connection Problems Line Seizure Misconnections Busy Signals and Line Rollover Programming Issues Based On Caller ID

8 Wireless Systems Reception Between Device and Receiver Low Battery Dead Battery Location in the building Mixed-up pendants

9 Other Devices Pocket Pagers Reporting Software Wireless Phones Printers Off-site Dialers

10 A Four Step Plan! MaintainDocument InspectTest Minimum, twice per year! Every switch, light, annunciation, everything! Visual inspection by staff. Spare call stations, bulbs Maintenance Agreement ! If it’s broken, fix it now! Keep an active log (excel or data base) of all system activity! 12 34

11 Manager of Sales & Marketing: Sam Vickery, sam.vickery@beaconcom.comsam.vickery@beaconcom.com Manager of Operations: Kevin Whitley, kevin.whitley@beaconcom.comkevin.whitley@beaconcom.com Headquarters: 4242 Delaware Street Denver, CO 80216 Toll Free: (800) 750-1854 Phone: (303) 750-6500 Fax: (303) 750-6400 www.beaconcom.com Q & A


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