1. RoadTek Business Systems Ownership Briefing Session July 2003

2. Overview Background (drivers/benefits) Overview of RoadTek Business Systems – Business System Owners –Components of Business Systems –Business Systems Register Roles & Responsibilities Process for changes to Business Systems

3. Background OMG approval April 2003 –Owners identified for all Business Systems (ie. Directors) –Register commenced in April (in one-on-one consultation with all Directors agreeing which Director owns which Business Systems) –Register available on Highway21

4. Definition of Business Systems

6. Components of a Business System Business policy, procedures, forms/templates etc Business Application & supporting documentation, eg. –user guide, Business Application Information Register (BAIR), etc Training Package - overview of training modules (ie. target audience, duration, expected outcomes etc) - training modules (slides, handouts, session plans etc) - training matrix (based on user profiles eg. Directors, Project Managers, Line Managers, Supervisors etc) Communications Materials - posters, pocket guides, “Your Questions Answered” Audit Module - audit checklist, audit schedule (location, frequency etc KPIs (objectives & targets for reporting on key outputs of system)

7. Benefits of Business System Ownership Business Systems are continuously reviewed, kept up- to-date and improved – an ISO9001 certification requirement Changes to the business systems are undertaken in a controlled manner Changes that impact on RoadTek are reflected in the business systems When a change occurs to a Business System, all related aspects are considered / updated as well RoadTek’s investment in Project 21 & previous deliverables (ie. establishing new business systems) is realised through continuous improvement.

8. Business System Ownership Key activities: Watching brief 1. Watching brief -periodic “business system review” to confirm suitability, etc -Keeping information relevant and up-to-date Managing major changes 2. Managing major changes -new system / process / business application Managing minor changes 3. Managing minor changes -continuous improvement of existing business system eg. updates, upgrades etc

9. Roles & Responsibilities Business Process Owner (Director): –Reference Group –Content Expert Business System Owner (PSO): –Business Improvement & Quality Manager –System Managers –Highway21 Co-ordinator –ICT Business Application Administrator

10. Roles & Responsibilities Business Process Owner: Approve the Business System (ie. all components) Ensure content is technically accurate and complete and meets its business objective. Ensure content of the Business System is reviewed periodically (e.g. annually) to ensure that it remains current. Authorise the publication of the content of the Business System on Highway21 where required. Approve and maintain the Reference Group - charter, membership, schedule of meetings This role is equivalent to MR roles of “Business Owner & “ Business Manager”

11. Roles & Responsibilities Reference Group: Review relevant WINs for continuous improvement opportunities Represent all users of the Business System during review/input for changes (champions) Review content of Business System periodically to ensure that it remains current. Advise Business Process Owner on technical aspects of the content.

12. Roles & Responsibilities Content Expert: Provide single liaison point for the Business System ownership. Provide expert advice on the content of the Business System Advise Business Process Owner on technical aspects related to the Business System Ensure policies and procedures have the appropriate approvals. Ensure all content meets appropriate standards, departmental policies and relevant legislation. Identify copyright, intellectual property, patent or any other ownership issues for the ‘Business System Owner’ to address.

13. Roles & Responsibilities Business System Owner (PSO): Manage the Business System (ie. all components): -consider impacts of a change on all components of the Business System -monitor / maintain formal agreements that support the Business System Maintain Business System Register and monitor the maintenance / improvement of the business systems. Implement new/revised business systems effectively across RoadTek. Manage the process for review and update of content on Highway21 to ensure currency and suitability Review content to ensure it meets publishing requirements as defined in the Highway21 Guidelines. Publish content in accordance with standard

14. Roles & Responsibilities Business System Owner (PSO): Manage delivery of new versions of applications Manage software licences Provide input into assessment of changes to Business Applications Manage contracts with application vendors Application testing Respond to Highway21 Help Desk, application and infrastructure problem solving Apply whole of government, Main Roads & ICT governance.

15. Roles & Responsibilities Business Application Administrator: Manage the business application on a day-to-day basis Geoff to clarify roles/responsibilities.

16. Business Systems – the process for: Major changes Major changes Minor changes Minor changes Watching brief Watching brief

17. RoadTek Improvement System (RIS) - WIN process If a Business System issue, WIN escalated to Business Process Owner

18. Business Systems: process for major & minor changes

19. Minor Change Request Form (draft)

20. Change Implementation Plan (draft)

23. Business Systems Register

26. Create / change information on Highway21

27. Request to Publish Process

28. Questions / discussion…