1. CERTIFICATE IN HOSPITALITY AND SUPERVISORY PROGRAMME “EXPERIENCE A NEW LEVEL OF HOSPITALITY & MANAGEMENT TRAINING ”

2. Earn An International Qualification In Malaysia With An International Exposure

3. Malaysia………… Established and high quality education system and standards Ability to get foreign degree qualifications studying fully in Malaysia from countries like US, UK, Australia, Canada, etc. at a much lower cost High quality of life Comparatively low expenditure of studying and living in Malaysia Straightforward immigration procedures Comfortable, peaceful and safe living in Malaysia

4. Malaysia………… Wide choices of food Great place for travel destinations Multi-ethnic nation with vast variety of cultures Multi-language country allowing for ease of communication Providing education to the existing 50,000 international students from more than 100 countries An economically sound and socially safe country, which has a stable government and a low serious crime rate.

5. TOURISM INDUSTRY SCENARIO IN MALAYSIA 2010 24.6mil Tourist 2011 24.7mil Tourist 2012 25.03mil Tourist Plan 2020 36mil tourist arrivals with RM168b in receipts

6. HOTEL INDUSTRY DEVELOPMENT Year 2013 No of Room 190.520 2012 180,237 2011 2010 168,497 2009 168,901 168,844

7. CHALLENGES IN HOTEL SECTOR Labour shortage Service Standard Low in room rate

8. NEEDS OF WORKFORCE IN HOTEL SECTOR To increase skilled workers To fulfill manpower requirement for the new hotels Shortage of workforce is more than 40,000

9. CERTIFIED HOSPITALITY SUPERVISORY PROGRAM (CHSP)

10. COURSE OBJECTIVES To establish the climate of human relationship at the departmental level of the organization. To shape the attitudes that motivates employees toward better performance of their jobs with appropriate counseling and discipline To train and coach new and senior associates to work effectively and safely following standard operating procedures To identify the importance of the essentials skills relating to effective and assertive communication, positive employee feedback and employee confrontation To establish your credibility, confidence and authority as a supervisor

11. PROGRAMME OUTLINE Supervisory Roles & Responsibilities Leadership Traits and Styles Managing Your Time Elements of Communication Problem Solving & Conflict Resolution Orientation and Training Motivation and Team Building Staffing and Scheduling Performance Improvement Techniques

12. BENEFITS OF CHSP Be recognized (Get the recognition you deserve) Be part of an elite group of certified supervisors Keep pace with change in supervisory trends Positively influence morale Bring out the best in your associates Boost your organization’s bottom line Work under pressure and enjoy it Promotion for higher position

13. AWARD OF CERTIFICATES AXSEL MAHTEC HOTELS

14. WHO ARE WE Axsel Management International Sdn Bhd was incorporated for the purpose of conducting quality Human Capital Development programs in contribution towards Self Development and Nation Building.. We are dedicated to develop high performance individuals and organizations to achieve higher growth while meeting the aspirations and challenges towards Self Development and ultimately Nation Building. At Axsel, we are committed to enhance client’s resources and potentials through innovative, strategic, research driven and value added consulting and training & development. We are an approved Training Provider from Ministry of Human Resource, Malaysia

15. VISION & MISSION To become the most sought after Human Capital Development and Educational Service Providers by providing the highest quality and the most relevant training programs and educational services. We assist: Individuals to enhance their skills or acquire new skills to enable them to stay relevant in the global community. Organizations to reach its optimum by transforming their human capital to be first class mentality workforce.

16. ORGANISATIONAL CHART Chairman Director of Operations Administration Executives Director of Training Training Executives Director of Marketing Sales Executives Chief Executive Officer

17. OUR INTERNATIONAL OFFICES Pakistan UAE Kenya Uganda Nigeria Ghana Afghanistan

18. OUR PARTNERS MALAYSIAN ASSOCIATION OF HOTELS

19. ` MALAYSIAN ASSOCIATION OF HOTELS ESTABLISHED: 1974 VISION To build a workforce of highly skilled, innovative and disciplined individuals who will operate as one to enhance the efficiency of the hotel industry in its efforts to achieve the goals of vision 2020 and beyond. MISSION As the official national network for the hotel industry of Malaysia, MAH will act as the voice of the industry, working as one body to promote, protect, represent and advance the interests of its members

20. The training arm for Malaysian Association of Hotels (MAH) formed initially to provide courses for MAH members and currently open to non-members and hospitality related companies and government agencies. Approved training provider of Human Resource Development Fund (HRDF) More than 1000 professionals have graduated through the MAHTEC professional diploma. Appointed by Department Of Skills Development, Ministry of Human Resource (MOHR) to develop and deliver the basic hospitality practices and procedures program effective June 2008. Appointed as an approved TNA consultant for SME by HRDF effective September 2008 Appointed as consultant for DPCCE/ministry of higher education for hospitality related programs Appointed as an training provider by northern corridor implementation authority (NCIA) 2010 Why Malaysian Association Of Hotels And Education Centre?

21. WHY MAHTEC They have more than 300 hotels who 4* and above confirmed placement for trainees Minimum six months

22. WHAT DO THE TRAINEES GET? During the training period in the classroom: Free accommodation for 30 days 2 meals are provided for 30 days English classes for 3 weeks Hotels classes for 1 week Airport Pick up During the training period: free accommodation free one duty meal allowance between RM 300 – 500 plus overtime