1. What comes after reliability? Dave King Executive Director Indiana Higher Education Telecommunication System StateNets04 February 2004 Tempe

2.  Roller Coaster –Funding –Revenue –Debt –Solvency What comes after reliability?

3. Circuit Prices… “The” Issue “Yeah, we understand you offer more than just circuits… but we can’t afford it.” What comes after reliability?

4.  Once the static was reduced…we were able to take a look at the real value proposition:  Reliability What comes after reliability?

5.  Reliability –Hard to make the case with initial members Members who’ve switched make the case for you… What comes after reliability?

6.  So what does comes after reliability?  Perception adjustment: –Advanced network “services” as opposed to “circuits” What comes after reliability?

7. –QoS –Field Consultants –Personalized Help Desk support  Indiana Telecommunication Network focus points: Network focus points: What comes after reliability?

8. Search, Partner Applications and Portals, Single Sign-on, Personalization Federation of Providers, Trust Relationship, Interconnections Meta-data Tagging, Legacy Data Access Profile Builder, Intelligent Agents; Community Building, Real-time Needs Assessment Community Tracking Access Layer Middleware Layer Data Layer Community Development Layer Security Research and Development Indiana Learning Portal Development Phases What comes after reliability?

9. Search, Partner Applications and Portals, Single Sign-on, Personalization Federation of Providers, Trust Relationship, Interconnections Meta-data Tagging, Legacy Data Access Profile Builder, Intelligent Agents; Community Building, Real-time Needs Assessment Community Tracking Access Layer Middleware Layer Data Layer Community Development Layer Security Research and Development Indiana Learning Portal Development Phases What comes after reliability?

10.  Middleware as an Advanced Network Service –Federated Trust Relationships –Network members provide content—not network –Improves Intranet capability What comes after reliability?

11. Optical Fiber Expansion What comes after reliability?

12. I-Light2 Dark Fiber bids in Dark Fiber bids in Operational 12/04 Operational 12/04 TeachingTeaching ResearchResearch ProductionProduction EconomicEconomic Development Development What comes after reliability?

13.  Dave King Executive Director Indiana Higher Education Telecommunication System  dking@ihets.org dking@ihets.org  www.ihets.org www.ihets.org Copyright David A. King, 2004 This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.