1. Case Study Agria Pet Insurance Mobile Solution Provision and Management Greatly improved Customer Experience Migration to a more cost effective, efficient plan Increased collaboration and operating efficiency

2. ©2015 Pneuma Communications Agria is one of the world’s leading animal insurers, and in the UK they insure both cats and dogs. Founded in Sweden over 120 years ago and already a market-leader in Scandinavia, Agria came to the UK in 2009. Currently, they have over one hundred employees in the UK and have become a prominent feature of the British pet insurance industry. Client Business Challenge For Agria it is essential to keep their employees connected while on the road. Additionally as their fleet grows they constantly need to ensure they have the best handsets, excellent connectivity and the most cost-effective plan. Similarly support is paramount as they need to ensure that whenever a problem arises it can be dealt with quickly and efficiently. In a performance review Agria told us, “Mobiles are critical. Our employees don’t spend their day at a desk…it is absolutely critical that they can stay connected while on the road.” Pneuma’s solution “When you recommend a supplier on the first week of your tenure you have to be sure they won’t embarrass you and I have never been embarrassed by the work Pneuma provides. It has been above and beyond the call of duty.” Having previously worked with Pneuma, when Agria’s IT Manager moved to them from another company he was unhappy with the devices and pricing their provider had offered. As a result of his good experience with us in the past, he instantly recommended Pneuma. Pneuma – Results / Benefits Key Benefits: Bringing contacts closer Pneuma ensure that all Agria’s UK employees are connected and offer reliable support so that, even if the user is on the road, we can fix the problem quickly and efficiently. This is paramount as it is vital that their sales task stay connected. Emails, texts and calls are constantly in use and Agria have found their connectivity excellent across the country. As per their request we were able to provide the fleet with the iPhone 6 at its launch, something they had anticipated may be difficult. Additionally we keep Agria up to date with the best technology to meet their needs. This ensures that their employees have the best handset for them at the best price. Great service In a performance review Agria told us they would “absolutely” recommend Pneuma. When asked how they would describe our customer service Agria told us it has been, “exceptional”. “I’ve set them some weird and wonderful requests… and there is never a challenge I’ve set them they haven’t been able to rise to.” Agria have told us that they find Pneuma reliable and easy to contact. We have been able to deal with their support needs for their fleet, even out of office hours. Additionally we have built good working relationships within Agria’s IT department who know our staff by name and feel confident that we will be able to handle their requests.  “Contacting them is easy and seamless.” “From a commercial perspective they have provided better devices, at a better price…with exceptional service.” - Paul Hill, IT Director “Professional. Committed. Easy to work with.” Paul Hill – IT Director Contact us now to see how we can help you Tel: 01707 648070 www.pneumads.com Connect with us