1. Copyright © 2011 Resource RTO 1 Copyright © 2011 Resources RTO 1 When things go wrong! What are the issues buried within the training systems?

2. Copyright © 2011 Resource RTO 2 Copyright © 2011 Resources RTO 2 The incident Whilst moving some pallets of oil, the operator was seriously injured when the forklift rolled onto it’s side.

3. Copyright © 2011 Resource RTO 3 Copyright © 2011 Resources RTO 3 Set The Scene The Task: Move pallets of oil from the top of old pallet racks and relocate some 20 metres to the new storage racks.

4. Copyright © 2011 Resource RTO 4 Copyright © 2011 Resources RTO 4 Set The Scene The Activities: Morning tool box meeting task identified JSA completed after morning meeting as this was a non- routine task Large number of delivery trucks required unloading prior to task being undertaken

5. Copyright © 2011 Resource RTO 5 Copyright © 2011 Resources RTO 5 Set The Scene The Environment: The area was wet due to rain Area cluttered with materials due to refurbishment of stores area Ground conditions uneven surfaces, soft spots in the gravelled area

6. Copyright © 2011 Resource RTO 6 Copyright © 2011 Resources RTO 6 Set The Scene The Equipment: Hyster 2.5 tonne forklift with side shift capable forks

7. Copyright © 2011 Resource RTO 7 Copyright © 2011 Resources RTO 7 Set The Scene The Event: The operator carried the loads of drums at height across the yard to save some time. On the third trip, as the operator swung into the new pallet rack with a load of drums, the forklift overbalanced and toppled over. The operator was thrown from the forklift seat and was pinned under the forklift by the arm and leg

8. Copyright © 2011 Resource RTO 8 Copyright © 2011 Resources RTO 8 The Interviews Forklift Operator: Lets establish the story according to the forklift operator. Experience: general amount and types of equipment site specific working conditions and activities Understanding of procedures: site and manufacturers operating requirements training received

9. Copyright © 2011 Resource RTO 9 Copyright © 2011 Resources RTO 9 What are your initial thoughts? Audience Questions

10. Copyright © 2011 Resource RTO 10 Copyright © 2011 Resources RTO 10 The Interviews Witness: The story according to the witness of the incident. Third Party account: general knowledge and understanding of what went on leading up to the incident Understanding of procedures: Duty of care/ Obligations

11. Copyright © 2011 Resource RTO 11 Copyright © 2011 Resources RTO 11 What are your initial thoughts? Audience Questions

12. Copyright © 2011 Resource RTO 12 Copyright © 2011 Resources RTO 12 The Interviews Warehouse Supervisor: The story according to the Warehouse Supervisor. Assigning the task: Selection of appropriate personnel to do the job Identifying the hazards and controlling the risks Understanding of procedures: Supervision

13. Copyright © 2011 Resource RTO 13 Copyright © 2011 Resources RTO 13 What are your initial thoughts? Audience Questions

14. Copyright © 2011 Resource RTO 14 Copyright © 2011 Resources RTO 14 The Interviews Site Trainer/Assessor: The story according to the Trainer/Assessor. Quality undertaking: Skills and Qualifications Training and Assessment processes Site training and assessment scheme Authorisation process Body of assessment Evidence Current Authentic Valid Sufficient

15. Copyright © 2011 Resource RTO 15 Copyright © 2011 Resources RTO 15 What are your initial thoughts? Audience Questions

16. Copyright © 2011 Resource RTO 16 Copyright © 2011 Resources RTO 16 The Interviews Site Trainer Coordinator: The story according to the Trainer Coordinator. Training and assessment scheme: Knowledge of the systems Assessment for authorisation Refresher training Knowledge of statutory drivers Endorsed training package rules Competency criteria, critical aspects of skills and knowledge Record keeping

17. Copyright © 2011 Resource RTO 17 Copyright © 2011 Resources RTO 17 The Interviews Site Trainer Coordinator: The story according to the Trainer Coordinator. Training and assessment scheme: Knowledge of the systems Assessment for authorisation Refresher training Knowledge of statutory drivers Endorsed training package rules Competency criteria, critical aspects of skills and knowledge Record keeping

18. Copyright © 2011 Resource RTO 18 Copyright © 2011 Resources RTO 18 What are your initial thoughts? Audience Questions

19. Copyright © 2011 Resource RTO 19 Copyright © 2011 Resources RTO 19 The Interviews RTO CEO: The story according to the RTO. Training and Assessment compliance: Knowledge of the processes for the issue of a qualification Assessment records Assessment currency

20. Copyright © 2011 Resource RTO 20 Copyright © 2011 Resources RTO 20 What are your initial thoughts? Audience Questions

21. Copyright © 2011 Resource RTO 21 Copyright © 2011 Resources RTO 21 Training Systems Where do you start? Risk Management (ISO AS/NZS 31000) Risk management framework Training needs analysis (risk based) Organisational risk Activities undertaken Statutory compliance Operational risk Quality, productivity and Safety critical activities Quality outcomes to take competent people and progress them to become operationally skilled

22. Copyright © 2011 Resource RTO 22 Copyright © 2011 Resources RTO 22 Training Systems Organisational Risk Business objectives and the identified hazards associated with achieving the objectives. Statutory requirements Recognised standards Endorsed training packages and competency standards Requirements for training and assessment methodology to meet the endorsed standards Requirements for training and assessing against the endorsed standards Qualifications and skills of trainers and assessors

23. Copyright © 2011 Resource RTO 23 Copyright © 2011 Resources RTO 23 Training Systems Operational Risk Operational activities Types of activities Equipment used Manufacturers operational requirement Site operating environment Site risk reduction measures procedures and work instructions Manual labour activities Operational Targets Productivity Quality and safety processes

24. Copyright © 2011 Resource RTO 24 Copyright © 2011 Resources RTO 24 Training Systems Quality Outcomes Initial level of competency Demonstration of basic level of skills and knowledge to operate at an acceptable level of risk Ongoing development to full operational proficiency Refresher and development training and coaching

25. Copyright © 2011 Resource RTO 25 Copyright © 2011 Resources RTO 25 Training Systems Quality Outcomes Initial level of competency Demonstration of basic level of skills and knowledge to operate at an acceptable level of risk Ongoing development to full operational proficiency Refresher and development training and coaching

26. Copyright © 2011 Resource RTO 26 Copyright © 2011 Resources RTO 26 Work Process Model or the Nertney Wheel Trained and Competent People Safe Work Practices Fit for Purpose Equipment

27. Copyright © 2011 Resource RTO 27 Fit for purpose equipment: –Define the requirements for equipment Suitability to meet production targets Suitability for operational environment Inherent safety and operational risk Maintenance requirements and scheduling Reliability Trained and competent people –Define the requirements for people Training needs analysis Training standards Organisational and equipment specific skills and knowledge Safety and operational critical tasks defined Ongoing skills management and maintenance (refresher) Work Process Model

28. Copyright © 2011 Resource RTO 28 Work Process Model Fit for purpose procedures: –Define the requirements for operational procedures Company and task specific best practice Risk based for operation specific needs and environment Legislative compliance identified Integrated into management framework for continuous improvement Manufacture specification and requirements integrated Planned and controlled environment –Organisational operational methodology (Standard Setting) Inspections Auditing Hazard identification and risk review Supervision Planning and scheduling