1. © International Road Transport Union (IRU) 2012 Royal Automobile Club of Jordan - Training Beyond Compliance - Amman, May 8 2012 Huda Qasim G.M / RACJ

2. © International Road Transport Union (IRU) 2012 Summary Road safety state of playRoad safety state of play Safety as a key RACJ objectiveSafety as a key RACJ objective Training beyond complianceTraining beyond compliance Highlights of the RACJ training centre activitiesHighlights of the RACJ training centre activities

3. © International Road Transport Union (IRU) 2012 Leading causes of death worldwide

4. © International Road Transport Union (IRU) 2012 Situation in the region

5. © International Road Transport Union (IRU) 2012 Situation in the region

6. © International Road Transport Union (IRU) 2012 Road fatalities Source: WHO Global Status Report on Road Safety, 2009

7. © International Road Transport Union (IRU) 2012 Road fatalities Source: WHO Global Status Report on Road Safety, 2009

8. © International Road Transport Union (IRU) 2012 Road fatalities Source: WHO Global Status Report on Road Safety, 2009

9. © International Road Transport Union (IRU) 2012 Global comparison

10. © International Road Transport Union (IRU) 2012 Situation in Jordan Vehicles: 841’933Vehicles: 841’933 Trucks18% Buses2% Speed limit (urban roads): 50-80 km/hSpeed limit (urban roads): 50-80 km/h Seat belt law: YesSeat belt law: Yes Seat belt wearing rate (driver): 65%Seat belt wearing rate (driver): 65% Source: WHO Global Status Report on Road Safety, 2009

11. © International Road Transport Union (IRU) 2012 UN decade of action on road safety

12. © International Road Transport Union (IRU) 2012 Main cause of accidents Investigation of 624 accidents showed the main cause of accidents is human error However, out of the 85.2% linked to human error, 75% were caused by other road users! However, out of the 85.2% linked to human error, 75% were caused by other road users! Source: EU, IRU

13. © International Road Transport Union (IRU) 2012 US study results CR CategoryExamples% Driver Physical Failure Asleep-at-the-wheel Heart attack Other physical impairment 12% Driver Recognition Failure Inattention Distraction (internal or external) “Looked but did not see” 30% Driver Decision Error Too fast for conditions Following too closely Misjudgment or false assumption 40% Driver Response Execution Error Overcompensation Poor vehicle control/maneuvering Panic/freezing 6% Vehicle Failure Brake failure Tire failure Cargo shift 10% Roadway/ Environment Road signs/signals missing Road design Weather and/or slick roads 2% Driver Error = 88% !

14. © International Road Transport Union (IRU) 2012 1.Aggressive/angry 2.Impatient/impulsive 3.Inattentive 4.Inexperienced (new driver) 5.Unhappy with job/company 6.Young (< 25) 7.Sleep disorder; e.g., sleep apnea 8.Unhappy marriage/family 9.Debt/financial problems 10.Medical condition; e.g., heart Personality & Risk Attitudes Driver factors associated with risk

15. © International Road Transport Union (IRU) 2012 Beyond compliance Jordan has not signed the ADR agreement, yet training is taking place at the RACJJordan has not signed the ADR agreement, yet training is taking place at the RACJ Transport legislation in Jordan does not require professional training courses, such as CPC Manager, CPC Driver, or ADR, yet training is taking place at the RACJTransport legislation in Jordan does not require professional training courses, such as CPC Manager, CPC Driver, or ADR, yet training is taking place at the RACJ Working together for a better future!Working together for a better future!

16. © International Road Transport Union (IRU) 2012 Road Safety Education Public transport RegulationsLegal systemTechnology Budget and resources Public policies Planning and infrastructure Road safety and education

17. © International Road Transport Union (IRU) 2012 Roles of the carrier safety manager Driver selectionDriver selection TrainingTraining EvaluationEvaluation Behavioural managementBehavioural management RewardsRewards Discipline & remediationDiscipline & remediation Vehicle technologies & maintenanceVehicle technologies & maintenance Risk avoidance, e.g. dispatching & routingRisk avoidance, e.g. dispatching & routing

18. © International Road Transport Union (IRU) 2012 Road safety: a key objective for RACJ Focused actions to improve road safetyFocused actions to improve road safety Necessity to have skilled drivers on the road to decrease fatalitiesNecessity to have skilled drivers on the road to decrease fatalities Necessity to develop appropriate knowledge, skills and to alter attitudesNecessity to develop appropriate knowledge, skills and to alter attitudes

19. © International Road Transport Union (IRU) 2012 Key training objectives 1.Reduce crashes & injuries 2.Set high industry safety standard 3.Decrease insurance costs 4.Avoid costly lawsuits 5.Avoid enforcement penalties 6.Attract & retain drivers 7.Attract & retain customers Short, J. et al. : The Role of Safety Culture in Preventing CMV Crashes

20. © International Road Transport Union (IRU) 2012 Business benefits of safety Reduced costsReduced costs Improved productivityImproved productivity Enhanced qualityEnhanced quality Improved employee relationsImproved employee relations Improved employee moraleImproved employee morale Improved employee retentionImproved employee retention Off-the-job safety awarenessOff-the-job safety awareness Better organisational imageBetter organisational image Organisational prideOrganisational pride

21. © International Road Transport Union (IRU) 2012 A team of 20 staff dedicated to professional driver training: (1) Manager(1) Manager (11) Trainer(11) Trainer (2) Mechanics(2) Mechanics (2) Receptionists(2) Receptionists (1) Accountant(1) Accountant (2) Housekeepers(2) Housekeepers (1) Security guard(1) Security guard Insert Driver Training center pics RACJ driver training center

22. © International Road Transport Union (IRU) 2012 Total training courses in 2011 (837 students): 163School bus drivers training 42Train the Trainer 82 Advanced driver training 148Drivers level test 54Drivers with special need 129Scooter driving training 168Motorcycle driving training 71 CPC Manager courses RACJ also works with the Ministry of Transport and government authorities to improve legislation RACJ / DTC in figures

23. © International Road Transport Union (IRU) 2012 RACJ - IRU Academy Accreditation Alexandria – IRU-LAS-AULT International conference – Oct. 2010 Alexandria, October 2010

24. © International Road Transport Union (IRU) 2012 CPC Manager Pilot Training : 20 CPC Manager 1 : 17 participants (Jordan) CPC Manager 2 : 17 participants (Jordan, Iraq) CPC Manager 3 : 17 participants (Jordan, Iraq, Saudi Arabia) CPC Manager 4 : 20 participants (Jordan, Iraq) CPC Manager in Jordan - courses in 2011

25. © International Road Transport Union (IRU) 2012 CPC MANAGER PILOT COURSE

26. © International Road Transport Union (IRU) 2012 CPC Manager in Jordan

27. © International Road Transport Union (IRU) 2012 CPC Manager in the news

28. © International Road Transport Union (IRU) 2012 ADR Train the Trainer February 6-8 2012

29. © International Road Transport Union (IRU) 2012 ADR in the news

30. © International Road Transport Union (IRU) 2012 Safety and competence shall not be a only a question of complianceSafety and competence shall not be a only a question of compliance Road safety must not be compromised to cut costsRoad safety must not be compromised to cut costs Efficient solutions that focus on the human factor exist and have measurable impact both on road safety, businesses and ultimately societiesEfficient solutions that focus on the human factor exist and have measurable impact both on road safety, businesses and ultimately societies Smart businesses will be equipped to compete both at national and international levelsSmart businesses will be equipped to compete both at national and international levels Conclusions

31. © International Road Transport Union (IRU) 2012 Page 31