1.
By Chloe

2. Email Layout Deleted Inbox Contacts Junk Folders Sent Draft
Saves all deleted items from folders
Holds all deleted items
For mail you no longer need
Inbox
Stores received s
Holds s permanently
Storing incoming s
Contacts
Junk
Holds all address
Stores recent senders
Stores Name and Address
Holds unknown senders s
Stores spam mail
Receives blocked senders s
Folders
When showing this I would need to point at the screen and I would then talk to the audience about all the different points of a layout. This would include information about the Inbox, Junk, Sent box ect..
Sent
Holds s in order
Creates ‘personal touch’
Stores s in correct place
Holds sent s
Hold’s a copy of s you send
Holds conversations
Draft
Holds unsent s
Keeps a copy of unsaved s
Holds saved s till sent

3. Receiving an email Email Date This is an attachment
This is the subject of the
On his slide I would talk about what a consists of when receiving it, I would point out the facts and point out the orange boxes on the screen to emphasise my points.
Attachments are explained
in this page hyperlinked.
Shows what the is about.
Tells us what’s going to be included.
This is who sent the

4. This is my automatic reply
Replying to an
Reply Button
On this slide I would talk about how to reply to an and I would tell them about why I have an automatic reply applied to this . I would point to orange boxes and then click on the hyperlink and talk about why this is included ect.
RE Shows this is an reply to the .
This is the original message
This is my automatic reply
Hyperlink

5. Forwarding an email Attactment has comes with the forwarded email
FW shows this is a message has been forward.
Original message
I have further forwarded a carbon copy
to a contact, Shown here.

6. Making Using email easier
Creating a Signature- An signature is a block of text that is appended to the end of an message you send. Generally you use a signature to sign off a message with a closing statement.
Folder Management- Managing folders is a simple way of keeping track of files and s. Making them easier to locate and address with a certain topic.
Automatic replies- Reply using an automatic system helps business and personal use of . This helps people understand weather they are on or offline which will make it easier to know when they can reply to get hold of them, which gives a more professional look.
Address book and contacts- Using the address book and contacts makes finding a locating people more easier. Making it easier to and contact clients.

7. I have now changed my signature.
Creating a Signature
An signature is a block of text that is appended to the end of an message you send. Generally you use a signature to sign off a message with a closing statement.
I have now changed my signature.

8. Folder Management
Managing folders is a simple way of keeping track of files and s. Making them easier to locate and address with a certain topic.
Picture of my folder management.
Example:

9. Automatic replies Date of absence.
Reply using an automatic system helps business and personal use of . This helps people understand weather they are on or offline which will make it easier to know when they can reply to get hold of them, which gives a more professional look.

10. etiquette
15. Mailings > use the bcc: field or do a mail merge
16. Take care with abbreviations and emoticons
17. Be careful with formatting
18. Take care with rich text and HTML messages
19. Do not forward chain letters
20. Do not request delivery and read receipts
21. Do not ask to recall a message.
22. Do not copy a message or attachment without permission
23. Do not use to discuss confidential information
24. Use a meaningful subject
25. Use active instead of passive
26. Avoid using URGENT and IMPORTANT
27. Avoid long sentences
28. Don't send or forward s containing libellous, defamatory, offensive, racist or obscene remarks
29. Don't forward virus hoaxes and chain letters
30. Keep your language gender neutral
31. Don't reply to spam
32. Use cc: field sparingly
1. Be concise and to the point 2. Answer all questions, and pre-empt further questions 3. Use proper spelling, grammar & punctuation 4. Make it personal 5. Use templates for frequently used responses 6. Answer swiftly 7. Do not attach unnecessary files 8. Use proper structure & layout 9. Do not overuse the high priority option 10. Do not write in CAPITALS 11. Don't leave out the message thread 12. Add disclaimers to your s 13. Read the before you send it 14. Do not overuse Reply to All 15. Mailings > use the bcc: field or do a mail merge

11. email etiquette Why do you need email etiquette?
A company needs to implement etiquette rules for the following three reasons:
Professionalism: by using proper language your company will convey a professional image.
Efficiency: s that get to the point are much more effective than poorly worded s.
Protection: from liability: employee awareness of risks will protect your company from costly law suits.
Click on the shape to see video
Link to video

12. attachment
An attachment is a computer file sent along with an message. One or more files can be attached to any message, and be sent along with it to the recipient. This is typically used as a simple method to share documents and images. A paper clip image is the standard image for an attachment in an client.
Size limits: standards such as MIME don't specify any file size limits, but in practice users will find that they can't send very large files.
Dangerous file types:
users are typically warned that unexpected with attachments should always be considered suspicious and dangerous, particularly if not known to be sent by a trusted source.

13. Message format Internet email messages consist of two major sections:
Header – Structured into fields such as From, To, CC, Subject, Date, and other information about the .
Body – The basic content, as unstructured text; sometimes containing a signature block at the end. This is exactly the same as the body of a regular letter.
The header is separated from the body by a blank line.
Most modern graphic clients allow the use of either plain text or HTML for the message body at the option of the user. HTML messages often include an automatically generated plain text copy as well, for compatibility reasons.

14. Carbon copy
A carbon copy is the under-copy of a document created when carbon paper is placed between the original and the under-copy during the production of a document.[1] With the advent of , the abbreviation cc or bcc (blind carbon copy) has also come to refer to simultaneously sending copies of an electronic message to secondary recipients.
It is still common for a business letter to include, at the end, a list of names preceded by the abbreviation "cc:", indicating that the named persons are to receive copies of the letter, even though carbon paper is no longer used to make the copies.
Carbon copy

15. Blind carbon copy Carbon copy
An additional BCC (blind carbon copy) field is available for hidden notification; recipients listed in the BCC field receive a copy of the message, but are not shown on any other recipient's copy (including other BCC recipients).
It is considered good practice to indicate to the other recipients that a new participant has been added to the list of receivers (e.g. by writing "I have CCed John Doe").
In common usage, the To field recipients are the primary audience of the message, CC field recipients are others whom the author wishes to publicly inform of the message, and BCC field recipients are those surreptitiously being informed of the communication
Carbon copy