1. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.1. SIMULATION Session 4.1.

2. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.2. Simulation Objectives 1.Simulate an actual refugee emergency situation 2.Identify key issues associated with refugee relief operations 3.Provide concept of protection and emergency relief operations as a whole, a set of systems 4.To raise awareness of the “Management Environment” and the constraints on managers 5.To provide a common reference point for the rest of the workshop

3. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.3. Required Activities  Regular reports  Ordering food and medicines  Arranging shipments  Arranging distribution, accounting  Teamwork

4. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.4. Map of Suremia Airport or Landing Strip Mountains Sea Unpaved Roads National Borders Paved Roads River Vares Turos Xynas Wasaville Umaras River Wasser TULERA MARDON 0 50 100 150 kilometers SUREMIA

5. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.5. Food Movement Possible Delivery Routes Within and Into Suremia UNHCR/E QMD/E WFP/E OSP SARR UNHCR/BO WFP/SHQ Turos SARR Regional Warehouse Umaras SARR/DC Xynas SARR/DC UNHCR/SO QMD/SHQ SARR/DC Xynas Refugees Wasaville Refugees Umaras Refugees Wasaville SCAD

6. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.6. Medical Movements Routes by which vaccines must be ordered from and delivered to in Suremia UNHCR/E QMD/E WFP/E Vares OSP SARR UNHCR/BO WFP/SHQ Turos SARR Regional Warehouse Umaras SARR/DC Xynas SARR/DC UNHCR/SO QMD/SHQ SARR/DC Xynas Refugees Wasaville Refugees Umaras Refugees Wasaville Orders Deliveries SCAD

7. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.7. Flow of Funds Organizational links through which funds are made available to locations in Suremia Europe UNHCR/E QMD/E WFP/E Vares OSP UNHCR/BO SARR WFP/SHQ Turos SARR Regional Warehouse Umaras SARR/DC Xynas QMD/SHQ UNHCR/SO SARR/DC Xynas Refugees S C A D Wasaville Refugees Umaras Refugees Wasaville Major Donor

8. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.8. Truck Routes Types of transport to be used between locations Donor Vares Turos Umaras Xynas Wasaville any type of truck 10 ton trucks ship route

9. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.9. Clock / Calendar 0800 - 0900Orientation 0900 - 1000Month Zero 1000 - 1100Month One 1100 - 1200Month Two 1200 - 1300Month Three 1300 - 1400Month Four 1400 - 1500Month Five 1500 - 1600Month Six 1600 - 1700Debriefing 1700 Adjourn

10. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.10. Procedures Mail: deliver/collect your own mail to the post office Memos: Simulation Administrator sends certain roles regular memos Memos on sudden or important changes are also sent out

11. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.11. The Mailboxes NAME Your name is below your box. NAME box above

12. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.12. Procedures (cont.) Message form: white, pink, yellow Place Administrator’s yellow copy in Administrator’s mail box For Reports: use Message Form but label “Report” except UNHCR who has a Situation Report form For Orders: use Message Form but label “Order”

13. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.13. Procedures (cont.) Shipments: Envelopes for ship, plane or truck sent to mailboxes only Envelopes must be returned to the sender, or the transport will be considered “out of action” Sales: Administrator is responsible for food, truck, ship sales, and vaccine sales Vaccine has no weight or volume

14. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.14. Procedures (cont.) Distributions: To refugees Food or medicine must be actually handed to them, not just placed in the mailbox. Monthly Calculation Report See format

15. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.15. Procedures (cont.) Site Visits: Participants are free to make site visits, as stated in role guides -- except in Month Zero when you may meet only with staff from your agency Additional Supplies: Extra message forms, etc., you can get them from the Simulation Administrator Important Concerns: Review Participant’s Guide

16. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.16. Who is Who in Suremia

17. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.17. Map of Suremia Map of Suremia [edit to fit training facility] Europe (& Simulation Admin) (2 nd Floor) Refugee Camps: Umaras: Room 707 Wasaville: Room 806 Xynas: Room 710 OSP SCADWFP/SHQ UNHCR/BO SARR/HQ SARR/DC/ UMARAS SARR/DC/ WASAVILLE SARR/WAREHOUSE AT TUROS SARR/DC/ XYNAS QMD/SHQ UNHCR/SO MAJOR DONOR WFP/E UNHCR/GQMD/E MEDIA ADMIN LUNCH TABLE Vares Xynas POST

18. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.18. Wear Your Badge! MY NAME Language

19. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.19.  Check List  Participant guide  role guide  Map  Role list  Calculators, pens, forms

20. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.20. Synchronize Watches 0900

21. UNHCR/eCentre/InterWorks - Emergency Management Training4.1.21. Group Discussions  Problems (organizational, refugee concerns, etc.) encountered  Solutions found  Opportunities lost  Team management, leadership, communications