1. Process of formulation of Strategic Plans Define the organisation's mission Set Goals and Objectives Conduct SWOT Analyse existing strategies Develop new strategies Decide critical success indicators/Desired end results Prepare operational, resource and activity plans Implement the plans Monitor results

2. STRATEGIC PLANM I S S I O N S T A T E M E N T Strategic Plan Matrix PLAN Human Resources Plan Financial Management Plan Administration Plan Management Information Systems Products and Services CONTROLLING DOCUMENTS WORK PLANBUDGET Staff conditions of service Financial Regulations and procedures Procedures manual Operations Manual Performance Contracts Performance appraisal Training/recruitment Annual and Quarterly reports Annual and Quarterly reports Management Reports Timetable Staffing and training costs Consolidated Budget Operational /capital expenses System and maintenance costs Dept business plan/budgets PERFORMANCE INDICATORS Budget Control/ Variances Operation within Budget Means of measurement No of Businesses Jobs created Staffing levels within budget L e g a l F r a m e w o r k

3. The problem Strategic Objective Strategy Map Intended Interventions Responsible Person Timing Desired end result