1. Justin Cook Data#3 – Principal Consultant (Systems Management) Jeffrey Cook Data#3 – Solution Consultant (Systems Management)

3. Third party management tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehousing Self Service / Reporting Process Automation Integration EmailMobile Portal ITIL Processes Change Release Request Fulfilment Incident Problem

4. Automation CapabilitiesChallenges Self Service Portal Native Workflows Email Notifications System Connectors Workflows Have Limited Flexibility High Processor Utilisation System Connectors Have Fixed Data Imports

6. Integration Packs / Activity CategoriesKey Capabilities Integration Packs Including System Center, Exchange, AD System Functions Scheduling and Monitoring File Management Email Notification Event Logging PowerShell /.NET Scripting Run Programs SQL DB Connectivity File System and Windows

23. http://msdn.microsoft.com/en-au/ http://www.microsoftvirtualacademy.com/ http://channel9.msdn.com/Events/TechEd/Australia/2013 http://technet.microsoft.com/en-au/