1. Safety  Quality  Service  Relationships  Performance SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Inpatients How Would you Rate the Courtesy and Friendliness Shown by all Hospital Employees 100 th ?73758081 84858788 8590 HCU Overall Quality of Care 100 th 848883817264727370746974 Maternity Overall Quality of Care 100 th 7971 73646873717566 MSCU Overall Quality of Care 100 th 8990869089908885889086 OCU Overall Quality of Care 100 th 606874758079 7875 6373 PCU Overall Quality of Care 100 th 49 677372777580 828386 Rehab Care Unit (Inpatient) Overall Quality of Care 100 th 567778705545465545434249 SVCU Overall Quality of Care 100 th 7475 7775828680 788087 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare

2. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) How Often did Nurses Communicate Well With Patients VBP 100%HC?83 82 838283 8183 How Often did Doctors Communicate Well With Patients VBP 100%HC?8381 828384 83 How Often did Patients Receive Help Quickly From Hospital Staff VBP 100%HC?68676667 69 6765 66 How Often was Patients Pain Well Controlled VBP 100%HC?7573 74 7675 72 How Often did Staff Explain About Medicines Before Giving Them to Patient VBP 100%HC?6461 626366676970697172 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare $ SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

3. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care Inpatients HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) How Often Were the Patients' Rooms and Bathrooms Kept Clean VBP 100%HC?8382818082 8381 80 How Often was the Area Around Patients Rooms Kept Quiet at Night VBP 100%HC?6769 7069 70 69 70 Were Patients Given Information About What to do During Their Recovery at Home VBP 100%HC?84 858789 91 90 How do Patients Rate the Hospital Overall VBP 100%HC?76 77 7675 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare $ SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

4. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Ambulatory Surgery Overall Quality of Care 100 th ?7081787773838790918892 Emergency Services Overall Quality of Care 100 th ?363839524442 6057626365 Urgent Care Portsmouth Overall Quality of Care 100 th 6368637473857785868586 Urgent Care Wheelersburg Overall Quality of Care 100 th 71696555 54 5658545863 Hospice Overall Quality of Care 100 th ? 100 989686 HomeCare Overall Quality of Care (How Would you Rate the Staff’s Knowledge and Skill” 100 th ?93 88 83827382777370 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

5. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care HOME CARE CAHPS (Home Care Consumer Assessment of Healthcare Providers and Systems) Patient Care – Gentleness, Courtesy and Problems With Care 100%HC93929392 93929891 90 Communication With Health Care Providers and Agency Staff 100%HC90 918990 8988 Specific Care Issues Related to Pain 100%HC8685 848382 83 Overall Rating of Care100%HC9291 8990 898687 8687 Likelihood to Recommend100%HC889089 8886 8786 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

6. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Patient Perception of Care – PRC Indicators Outpatients Cath Lab Overall Quality of Care) 100 th 90866938 30 4238494457 Cardiovascular Testing Quality of Care 100 th 282531303237384853616261 Laboratory Quality of Care 100 th 575657 61 716272 61 Oncology Quality of Care 100 th 636962696473707170 7174 X-Ray Quality of Care 100 th 131718333638515444353431 Cat Scan Quality of Care 100 th 202128303630384753676976 MRI Quality of Care 100 th 283429535856587678758283 Nuclear Medicine Quality of Care 100 th 697066493948555971757876 Breast Center Quality of Care 100 th 394645495960697882838584 Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

7. Safety  Quality  Service  Relationships  Performance IndicatorGoalHC?JulAugSepOctNovDecJanFebMarAprMayJunYTD Ultrasound Quality of Care 100 th 38 49515464 7166645866 Outpatient Therapy PT, OT, ST Quality of Care 100 th 515458738290 85736658 History Timeline? YTD Rate of Perfection75% Tasklist Tasklist ? = Explanation/Calculation HC = Hospital Compare SOMCService Dashboard – FY 12 SOMCService Dashboard – FY 12 Patient-Centered Perfection is the Goal

8. S a f e t y  Q u a l i t y  S e r v i c e  R e l a t i o n s h i p s  P e r f o r m a n c e What questions do you have? www.somc.org