1. A Presentation on Emotional Intelligence By E I S A emotional intelligence strategies and applications

2. EISA EISA is ; Emotional Intelligence – Strategies & Applications (EISA) EISA Provides Courses and Consultancy in Applications of Emotional Intelligence in the Workplace and in Personal Development www.eisa.ie Contact Brian Bennett at eisaireland@hotmail.com tel; 087 2450899 (mobile)www.eisa.ie eisaireland@hotmail.com

3. Emotional Intelligence What it is and what it means

4. What is Emotional Intelligence? Emotional intelligence is a set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way It is a predictor of success in life and work

5. What is the EQ-i 2.0 ? A way to accurately assess strengths and blind spots: take the assessment in less than 20 minutes A predictable way to measures current level of emotional and social functioning: receive feedback on your results A vehicle for developing effectiveness in order to improve performance: develop a customized action plan in order to ensure you are focusing on the right development needs

6. How Accurate is it? Great amount of rigor went into the research and development of the tool 4,000 people took the assessment in order to ensure results are accurate: you are compared to your norm group Checks and balances built into the tool to ensure the most accurate results It is the most used and validated test of EI

7. Why EI is Important While EI isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas. Emotional intelligence is also not a static factor – to the contrary, one’s EI can change over time and can be developed in targeted areas.

8. The EQ-i Test Continued…. The EQ-i 2.0 test measures the person’s EI levels and gives an overall emotional quotient- (the EQ) that reflects the person’s overall well-being and ability to succeed in life. The EQ-i 2.0 measures the person’s EI across 5 major factors and 15 sub-factors

9. Using the EQ-i 2.0 Test The EQ-i 2.0 test measures the interaction between a person and the environment he or she operates in. Assessing and evaluating a person’s EI using the EQ-i 2.0 can help establish the need for targeted development programs and measures. This in turn can lead to dramatic increases in the person’s performance, interaction with others, and leadership potential. The development potentials the EQ-i 2.0 identifies, along with the targeted strategies it provides, make it a highly effective development tool for trainees/employees

10. The EQ 360 Test While the EQ-i 2.0 identifies the level of a person’s emotional and social functioning, the EQ 360 assessment provides a more in-depth analysis by having those who train or work with the person provide information as well. When observer ratings are compared with the results of an EQ-2.0 self-report, a more complete 360 degree profile emerges. The EQ 360 identifies key trainee/employee strengths that can be leveraged to the benefit of the organisation, as well as impediments to high performance that could be improved.

11. The EQ-i 2.0 Model

12. What Does it Measure? The EQ-i 2.0 measures five distinct aspects of emotional and social functioning: Self-Perception – understanding your emotions Self-Expression – expressing your emotions Interpersonal – develop and maintain relationships Decision Making – use emotions to make better decisions Stress Management – cope with challenges

13. Self-Perception Consists of the following sub-categories: Self-Regard – confidence Self-Actualization – continuous development Emotional Self-Awareness – understanding my emotions

14. Self - Expression Consists of the following: Emotional Expression – saying how you feel Assertiveness – standing up for yourself effectively Independence – standing on your own two feet

15. Interpersonal Consists of the following: Interpersonal Relationships – developing and maintaining good relationships Empathy – recognizing and appreciating how others feel Social Responsibility – contributing to society

16. Decision Making Consists of the following: Problem Solving – effectively managing emotions when solving problems Reality Testing – seeing things as they really are Impulse Control – ability to resist or delay impulses

17. Stress Management Consists of the following: Flexibility – adapting to change effectively Stress Tolerance – successfully coping with stressful situations Optimism – having a positive outlook

18. Happiness Feeling satisfied, enjoying life An indicator of overall well-being Not included in overall EQ-i 2.0 results Impacts overall EQ-i 2.0, closely linked to: –Self-Regard –Optimism –Interpersonal Relationships –Self-Actualization

19. Results Client gets an overall EQ-i 2.0 result, as well as individual results for each component Client receives feedback on his/her results and what they mean Client’s report includes strategies to further develop his/her emotional intelligence and a development plan template to help them make their commitment real Improving the client’s Emotional Intelligence will not only help them be more successful at work, but outside of work too!

20. Applying EQ-i 2.0 There are many ways the EQ-i 2.0 can be used: Selection Training Team Effectiveness Self-Awareness Succession Planning Leadership Development Executive Coaching

21. The EQ-i 2.0 Model