1. ©2008, Six Seconds (www.6seconds.org) Planning a 3-6 Month EQ Initiative Accelerating Change with EQ Teleclass March 4, 2008 Joshua Freedman Yoshimi Miyazaki T: 831. 763-0366 Copyright: This presentation is copyrighted. Six Seconds’ associates are licensed to use these materials in exchange for payment of royalties per license agreement. Do not distribute. Keep source info on slides even if you modify the slide.

2. ©2008, Six Seconds (www.6seconds.org) Three Levels

3. ©2008, Six Seconds (www.6seconds.org) Pathway to EQ for Leaders Current Skills & Awareness Old Results 1: Measure SEI Assessment 2: Learn EQ Leader Training 3: Practice EQ Coaching 4: Measure Repeat SEI New Skills & Awareness New Results

4. ©2008, Six Seconds (www.6seconds.org) Sample Project 1.Focus :: intro, link to current needs, engage, chain 2.Goals :: metrics, specific outcomes (OVS) 3.Individual :: SEI 4.Team :: SEI 360 5.Organizational :: ripple effects, feedback, service-profit chain 6.Results :: Post-test results

5. Phase 2: Practice Develop New Skills & Awareness Support & Focus Outcome: Experience Success Phase 3: Reflect Measure Change Integrate into Strategy Outcome: Lock in the Wins Phase 1: Engage Define Needs & Metrics Communicate to Enroll Outcome: Buy-in to Plan ©2008, Six Seconds (www.6seconds.org) Simplified EQ Change Map

6. Talent: SEI Hiring, Onboarding, Succession, Performance Review Culture: OVS Strategic planning, review Leadership: EQ Alignment, Ripple effect, values in action… ©2008, Six Seconds (www.6seconds.org) Integration