1. © 2005 Windelberg Consulting, LLC Automating Paul Revere: Notification Systems Are Coming Marjorie Windelberg, Ph.D. Windelberg Consulting, LLC At the Intersection of Management & Information Technology WINDELBERG CONSULTING Copyright Marjorie Windelberg 2005. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. © 2005 Windelberg Consulting, LLC Agenda Applications Buy or Rent? Functionality – Create and Send Notifications – Receive Notifications – Administration and Security – Reports – Information Sharing and Interfaces Q & A

3. © 2005 Windelberg Consulting, LLC Applications

4. © 2005 Windelberg Consulting, LLC For Emergencies and More Natural Events – Weather, Earthquakes, Fire Man-Made Events – Accidents, Haz Mat, Blackouts Physical Security – Terrorism, Intrusion, HVAC, Monitoring Medical Events – Disease Outbreak

5. © 2005 Windelberg Consulting, LLC For Emergencies and More IT and Telecom Events – Outages, Failures, Intrusions Staffing – Critical Events – Shift Scheduling – Request for Volunteers

6. © 2005 Windelberg Consulting, LLC For Emergencies and More Notifications and Situational Updates – Calling Trees Meeting Announcements, Reminders Appointment Reminders Institutional Announcements

7. © 2005 Windelberg Consulting, LLC Buy or Rent?

8. © 2005 Windelberg Consulting, LLC Premises-Based Systems Responsibilities – Implementation – Maintenance, Operation, and Upgrades Cost Elements Considerations – Constraints – Enhancements/Customization, Interfaces – Capacity and Performance – Survivability

9. © 2005 Windelberg Consulting, LLC Managed Service/Hosted Responsibilities – Implementation – Maintenance, Operation, and Upgrades Cost Elements Considerations – Who Runs the Hosting Center? – Redundancy? Capacity and Performance?

10. © 2005 Windelberg Consulting, LLC Create and Send Notifications

11. © 2005 Windelberg Consulting, LLC Create and Send Notifications Interface Types Message Content Identify Recipients Contact Lists Response Required? Escalation

12. © 2005 Windelberg Consulting, LLC Create and Send Notifications Phone Call Parameters Prioritize Message? Categorize Notifications? Delivery Times Transmission

13. © 2005 Windelberg Consulting, LLC Receive Notifications

14. © 2005 Windelberg Consulting, LLC Receive Notifications Receiving Devices – Voice – Email – Pagers – Wireless / SMS text messages – Instant messaging – Fax – TTY/TDD – And many more...

15. © 2005 Windelberg Consulting, LLC Receive Notifications How Many Devices? Prioritize Devices? Schedule for Contact What If...? Alternate People to Contact? Alternatives for Notification Retrieval Acknowledgments

16. © 2005 Windelberg Consulting, LLC Administration & Security

17. © 2005 Windelberg Consulting, LLC Administration Administrative Authorities Maintaining Contact Lists Creating and Maintaining Profiles

18. © 2005 Windelberg Consulting, LLC Security Passwords Encryption Voice Recognition

19. © 2005 Windelberg Consulting, LLC Reports

20. © 2005 Windelberg Consulting, LLC Reports What’s Useful in Reports Standard Reports Custom Reports Report Delivery

21. © 2005 Windelberg Consulting, LLC Information Sharing & Interfaces

22. © 2005 Windelberg Consulting, LLC Information Sharing Attachments Libraries Collaboration Conferencing Services

23. © 2005 Windelberg Consulting, LLC Interfaces to Consider Directory Information Building Controls and Sensors Security Dispatch Panic Buttons Mapping/GIS System

24. © 2005 Windelberg Consulting, LLC More Interfaces to Consider IT Monitoring Systems Help Desk External Information Sources Custom Interfaces?

25. © 2005 Windelberg Consulting, LLC www.windelbergconsulting.com Marjorie@windelbergconsulting.com At the Intersection of Management & Information Technology WINDELBERG CONSULTING

26. © 2005 Windelberg Consulting, LLC Quiz: What Was Paul Revere’s Notification Message Format? 1. One if by LAN, two if by C. 2. 1 if by land, 10 if by sea. 3. One if by land, two if by sea.