1. Orlando, FL April 7 – 10, 2013 Document Lifecycle Strategies Delivering savings & efficiencies across your campus

2. What are we going to talk about? Challenges facing higher education What is a Document Lifecycle Strategy The challenges that we face today “Did you Know” video The University of Missouri journey – What's included – The results How do you get started Lessons Learned Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Page 2 Document Lifecycle Strategy

3. Institutional Challenges Increase alumni pool and alumni participation rates “Increase donations while keeping tuition low” – Alumni Affairs Improving 1 st year student retention rates “Can get them in, but can’t keep them” – Admissions Maintain connections with students, alumni and donors “Leverage new media and technology” – Alumni Affairs and Admissions Moving activities on-line (BP) – streamlining workflows “Doing more with less” – Alumni Affairs and Admissions Attract best students through utilization of state of art technology and reputation “Our state of the art is not very state of art” – Procurement Leverage institutional purchasing power “Driving participation without mandates” – Procurement © 2013 Xerox Corporation. All Rights Reserved. Xerox Confidential. 3 Page 3 Document Lifecycle Strategy

4. Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Document Lifecycle Strategy Documents, electronic & hard copy are merely forms of communication Do you know how many documents are produced each day on your campus? Does your institution leverage documents to drive efficiencies and workflow improvements? What can you do to reduce the steps around document processes? What is the true costs associated with documents? Page 4 Document Lifecycle Strategy

5. Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential “Did you Know” video Page 5 Document Lifecycle Strategy

6. Rome Wasn’t Built in a Day Building the business case Getting executive sponsorship Getting executive participation in the selection The Missouri Process for selecting a partner The contract is just the beginning Annual Meeting April 7 - 10, 2013 Orlando, Florida 6

7. Institutional Leadership, why are they interested? Senior Administration wants partners and not vendors Support is required to implement change A single voice will ensure consistency with messaging Getting the right people to the table. Leadership buy-in is critical. Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Page 7 Document Lifecycle Strategy

8. Results Annual Meeting April 7 - 10, 2013 Orlando, Florida 8

9. Operational Excellence Initiative What is it Executive Group Identify and organize around shared service opportunities Find opportunities to improve efficiency and effectiveness The University Strategic Relationship is incorporated into this system-wide Initiative DLCSC – Document Life Cycle Steering Committee Annual Meeting April 7 - 10, 2013 Orlando, Florida 9

10. The University of Missouri partnership UM formed a 10 year partnership with Xerox Global Services Services could include: Financial aid Admissions Benefits Focus is to bring ideas to drive down cost and increase efficiencies across the entire enterprise within the University system Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Page 10 Document Lifecycle Strategy Retention Managed Print Centralized Print Business Process Workflows

11. How can you get started? Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Phase 4: Transform Streamline and automate processes through content management technology. Create high impact documents to grow revenue. Personalized communications Document supply chain management Mobility and social media integration Phase 3: Leverage and Integrate Print and scan technology becomes enabler for process improvement. Workflow improvements Process improvements Enhanced technology utilization Phase 2: Optimize Sustain optimization savings through on-going management and continuous improvement. Sustainability improvements Enterprise print optimization Print related procurement process improvement Phase 1: Manage Cost reduction through better print technology deployment Department and workgroup office output devices Technology deployment Regional campuses (if desired) Page 11 Document Lifecycle Strategy

12. Lessons Learned Build Executive Support Be prepared for significant Change Management challenges Anticipate high risk areas and build risk mitigation plan If it was easy, everyone would be doing it! Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Page 12 Document Lifecycle Strategy

13. Q & A and Open Discussion Xerox Internal Use Only – Xerox Confidential – Xerox Third Party Confidential – Xerox Personal Confidential Page 13 Document Lifecycle Strategy