1. Local Implementation of Major Deals “efficiency is doing things right; effectiveness is doing the right things” Reinhart Schaap

2. The Landscape

3. The Process

4. L Organised and conducted by the CLR Deal Lead Local support may be requested from appropriate Local In-Country CLR Local Services Agreement Local Asset Transfer Agreement Local Employee Transfer Agreement Local Novation Agreement.

5. Briefing call 4 weeks before contract Signature High level overview Legal Pack Contains MSA & Supporting documents, List of Services/Local Contracts, Local/Central Contacts, Completed local templates, etc.. Local Review for Mandatory Changes LL to liaise with local functions: Procurement, Regulatory (inc Matrix), etc. Local Implementation Planning Project plan for full local implementation, owned by the Transition/ Transformation Team

6. Local Implementation Plan should be executed Transition: take over of situation as is Transformation: implementing new situation Issues during transition or transformation

7. Transition Novation of supplier contracts LL with MDL/MDW to provide due diligence, Local Procurement & Local Operational SPOC Local Asset Transfer Agreements LL with Local Procurement & Local Operational SPOC Local Service Agreement LL with Local Procurement & Local Operational SPOC Local Employee Transfer Agreement LL with Local HRM & Local Operational SPOC

8. Transformation Supply Contracts LL with Local Procurement & Local Operational SPOC Termination of existing contracts LL with Local Procurement, Local Sales & Local Operational SPOC Local Service Agreements LL with Local Regulatory & Local Operational SPOC with Local Sales

9. Experience Al lot comes down to: - Responsibility - Accountability - Coordination - Information AND (!) Communication

10. Experience (2) Overall profitability vs. Local P&L Local Customer “wishes” Local Supplier “demands”

11. In life contract management The Customer may submit requests which were not planned as part of the transition and/or transformation In scope Customer requests: - Agreed change management process Out of scope Customer requests: - Local initiative - Inform MDL to avoid misunderstandings