1. Employee Development

2. Do you need to train? 1. Where is training needed? 2. What type of training is needed? 3. Who needs the training?

3. Identify Employee Development Needs A. Does a performance discrepancy exist? B. Is the performance discrepancy important? C. Is employee development a solution?

4. Identify Employee Development Needs D. Is employee development the preferred solution? E. When does it not matter?

5. Design Training Programs A. Set instructional objectives B. Establish program content and build key items into the program feedback, reinforcement, time for practice and application, benefits for accomplishment of objectives, RP-learning points

6. Design Training Programs C. Select instructional techniques 1. Off the job Behavior modeling Relapse prevention 2. On the job

7. Teaching SMART goals Logical presentation of materials Practice Feedback Pygmalion

8. Evaluate Training Participant reaction Assess before and after Assess before and after with control Cost/benefit analysis of training EEO considerations

9. Other Training Issues Literacy training Cross-cultural training