1. UC SSP University February 7-8 2007 Partner Sales Day September 16 th 2008 Richard Moore & Owen O'Donoghue

2. UC SSP University February 7-8 2007 What is Unified Communications UC Business Opportunity Irish Market Partner Services Potential Q&A

3. UC SSP University February 7-8 2007 Communications Convergence From Today’s Silo’ed To Integrated Communications Voice MailEnterpriseTelephonyAudioConferenceWebConferenceVideoConferenceE-Mail &Instant Messaging Separate Management E-Mail &Unified MessagingInstantMessagingEnterpriseTelephonyConferencing Platform Unified Experience Common Management Vertically integrated communication silos Proprietary architecture Limited accessibility Many different databases Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database Overall Costs Down

4. UC SSP University February 7-8 2007 Communications chaos Phone tag, voice mail jail, E-mail overload Too many devices, too little time

5. UC SSP University February 7-8 2007 DAMOVO SURVEY INDICATES THAT IRISH ECONOMY IS LOSING €693MDUE TO INEFFICIENT BUSINESS COMMUNICATIONS Irish office workers are wasting an average of 73 minutes per week leaving voicemails and playing ‘phone-tag’ Almost a quarter (24%) of Irish office workers are now using unified communications with 91% believing they are useful for work

6. UC SSP University February 7-8 2007 Unified MessagingConferencing Enhanced VoIP IM and Presence E-mail and Calendar Common Directory

7. UC SSP University February 7-8 2007 $45.4B Total Massive move from TDM to IP Approaching e-mail penetration and criticality Mobile workers demand productivity E-mail is mission critical On-premise conferencing compelling UM $750 $750 Voice$21,700 Messaging$14,300 EIM $830 $830 Conferencing $7,800 $7,800

8. UC SSP University February 7-8 2007

10. UC Infrastructure Value-Added Opportunities Service Engagements # of Seats Infrastructure Readiness Server Upgrades Windows Server Active Directory Enterprise Messaging Enterprise email Enterprise Presence IM Solutions Voice Integration Unified Messaging Enterprise VoIP Multimedia Conferencing Total FTE – Weeks FTE – Hours Avg. Per Seat Mid Market Small Enterprise Large Enterprise Enhanced Services Mobile Solutions Collaboration Line of Business Workflow Vertical Market Solutions Compliance Infrastructure Security for Communications Support Services Training Services Managed Services 1 €16.33 €32.50 €40.60 € 89.43 5001,5005,000 10,500 € 10,500 21,000 € 21,000 25,000 € 25,000 56500 € 56500 15600 € 18,900 €40,000 € 42,500 € 101,400 25 1,000,000 €80,000 150,000 € 150,000 196,000 € 196,000 426,000 € 426,000 662,640

11. UC SSP University February 7-8 2007 Integrate Voice Develop UC Solutions Upgrade the Communication Base Ready the Infrastructure *Source: Microsoft Internal Research Jan 2008

12. UC SSP University February 7-8 2007 Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions Update Active Directory Upgrade Windows Server Integrate Voice Develop UC Solutions Upgrade the Communication Base Ready the Infrastructure *Source: Microsoft Internal Research Jan 2008

13. UC SSP University February 7-8 2007 MSPP Exchange Marketing campaigns  Exchange Server 2007 SP1  Build Customer Connections  Enable your mobile workforce Notes Transition Partner Program  Sales and Marketing guidance  Notes Transition Optimization Program http://partner.microsoft.com

14. UC SSP University February 7-8 2007 Integrate Voice Develop UC Solutions Upgrade the Communication Base Ready the Infrastructure *Source: Microsoft Internal Research Jan 2008 Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Communication Enabled Business Processes Messaging Security and Management Solutions Vertical and Mobile Solutions Update Active Directory Upgrade Windows Server

15. UC SSP University February 7-8 2007

16. Integrate Voice Develop UC Solutions Upgrade the Communication Base Ready the Infrastructure *Source: Microsoft Internal Research Jan 2008 Upgrade Exchange Installed Base Competitive Migration to Exchange Deploy Instant Messaging and Presence Integrate VoIP, Unified Messaging Deploy Conferencing Competitive Voice Integration Update Active Directory Upgrade Windows Server

17. UC SSP University February 7-8 2007

19. Recognizing expertise in streamlining communications through Microsoft unified communications technologies. Unified Communications Solutions VoiceVoice Instant Messaging & Presence MessagingMessaging Key benefits o Differentiated expertise with branding o Early notice on new training and events o Additional software licenses Key benefits o Differentiated expertise with branding o Early notice on new training and events o Additional software licenses Requirements o Two certified technical individuals o Two individuals who have passed sales assessment (Voice only) o Three customer references (IM & Presence and Messaging only) o Internal deployment (Voice only) Requirements o Two certified technical individuals o Two individuals who have passed sales assessment (Voice only) o Three customer references (IM & Presence and Messaging only) o Internal deployment (Voice only)

20. Support your discussions with BDM/TDM to Messaging Admins Measures ROI for business impact and TCO Auto-generated customer-ready business case document

21. Q&A oweno@microsoft.com +353857278175

22. UC SSP University February 7-8 2007 Key Features  Incoming conversation queue  Consultative/Safe/Blind transfer  Conversation Templates  Conversation Notes Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away 22 Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only

23. UC SSP University February 7-8 2007 Key Features  Multiple-delegate support  Designate back-up delegate  Share Outlook contacts Assistants can make/receive calls, initiate /join conferences and set up call forwarding rules on behalf of the executive 23 Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only

24. Key Features  User-configured routing rules  IVR and call queuing  Music on hold  Agent presence aggregation  Call context of inbound calls Teams can set up a call workflow to route incoming calls to a queue assigned to a team member who can then pick up the call and respond to the inquiry 24 Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only

25. UC SSP University February 7-8 2007 Key Features  List of available Chat Rooms  Chat Room History  Customizable filters and alerts  Archiving for compliance Geographically dispersed teams can collaborate with each other by participating in topic based discussions that persist over time 25 Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only

26. UC SSP University February 7-8 2007 Key Features  One click sharing from Communicator  CWA* for browser based experience  Call Me  Fast rendering Collaborating users can share their desktop programs across different platforms 26 * Communicator Web Access Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only * Communicator Web Access

27. UC SSP University February 7-8 2007 Key Features*  JME support for Nokia S40, Motorola RAZR devices*  Simultaneous multiple IM sessions  GAL search for contacts  Call Back * Communicator Mobile for Java available with OCS 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2 Business users can communicate with each other using presence and IM capabilities from the their mobile phones 27 Streamline Communications for End-Users OCS 2007 R2 Microsoft Confidential - NDA Only