1. Workshop 3

2. Overview of Workshop 3 Today we will explore how the following processes can inform improvements in practice: Enabling the participation of staff and service users Facilitation Evaluation Action planning for the next steps

3. Person- centred cultures Facilitated active learning Authentic engagement Practice Development Model

4. World Cafe Participation Involvement Engagement

5. Definitions Participation- share or take part Involvement-cause a person to participate or share Engagement-the act or state of engaging or being engaged Oxford Dictionary

6. Model of Participation Doing the project together - service users are jointly responsible for the project Doing most of the project - service users are involved in most parts of the project Doing some of the project - service users carry out parts of the evaluation or data collection Discussion about project - service users are involved in the design of the project and some of the key issues it covers Consultation - service users are asked about pre- determined issues One-way information – service users know the results of the project (Adapted from a Charities Evaluation Service Model)

7. The London Bus Tour Guide What is the role of the tour guide? What are the duties and responsibilities of the tour guide? What are the characteristics, skills, knowledge and behaviours that are needed?

8. Getting going with facilitation 1.Getting to know you each other Being authentic 2.Active listening Team members Patients and families 3.Giving and receiving feedback 4.Enabling questions Encourage reflection Open questions and do not make assumptions

9. Evaluation Outcome or Process

10. Evaluation of participation Processes -What processes are there for participation? -How and what are people experiencing? -What are people gaining by participating? -How will we use this to evaluate our project? Outcomes -what outcomes are there for participation? -What evidence do you have for these outcomes? -How will you use this information to evaluate our project?

11. Next Steps…

12. Thank you for participating Have a safe journey www.fons.org

13. World Cafe Participation. What does this look like and feel like for you?

14. World Cafe Involvement. What does this look like and feel like for you?

15. World Cafe Engagement. What does this look like and feel like for you?