1. 3 Keys To Better Stakeholder Management Dave Wakeman, PMP Principal Wakeman Consulting Group

2. What We Are Discussing Stakeholders And How To Communicate With Them

3. Stakeholder: Any Person, Organization, Or Business That Has A Concern In Your Project…Either Internal Or External

4. Depending On The Scope Of Your Project: You Can Have A World Of Stakeholders Or Only A Few

5. Communicating With Your Stakeholders

6. 2 Key Points

7. #1. Never Take A One Size Fits All Approach To Your Stakeholder Engagements

8. #2. You Will Need To Communicate With Your Stakeholders In A Manner That Makes It Likely They Will Receive And Understand The Information

9. Why Is Stakeholder Management Important?

10. Stakeholders Can Have A Tremendous Effect On Your Project

11. Both Positive And Negative

12. When Things Are Good: You Can Gain Tremendous Advantages In Seeing Your Project Successfully Completed.

13. When Things Go Wrong, The Entire Project Can Go Off The Tracks

14. How Do We Effectively Manage This Communication Process?

15. A 3 Step Plan

16. Step #1: Analyze And Plan

17. Step #2: Put Your Plan To Work And Adjust It As You Go

18. Step #3: Review, Revise, And Take Your Best Practices With You

19. Step #1: Identify And Plan

20. The 5 W’s

21. 1. Who Is A Stakeholder?

22. 2. What Is The Stakeholders Investment In This Project?

23. 3. Why Is This Stakeholder Important?

24. 4. Where Do I Have The Best Chance Of Reaching This Stakeholder?

25. 5. When Should I Talk To This Stakeholder?

26. Bonus…

27. How?

28. How Do I Make Sure I Am Spending My Time In The Best Manner?

29. You Need To Plan

30. 3 Keys To Your Stakeholder Plan

31. #1. Prioritize Your Stakeholders

32. #2. Schedule Your Communications

33. #3. Review, Revise, And Record Your Best Practices

34. Step #2: Implement

35. This Is Where The Rubber Meets The Road

36. Go Back To Your Priorities

37. At Every Step Of The Process You Want To Prioritize Talking To The Important Stakeholders And The Important Information That Will Help You Ensure That The Project Is A Success

38. Think Of Your Stakeholder Communications Like Customer Service

39. Focus On 2 Areas

40. Good Stewardship

41. This Means Your Project Focuses On 3 Key Concepts

42. #1. Competence

43. #2. Integrity

44. #3. Performance

45. Strategic Listening

46. Reaching Your Stakeholders

47. 2 Ways Of Communicating

48. Personal Or Mass Communications

49. Step #3: Review, Revise, And Retain Best Practices

50. Review Your Results

51. Revise Your Plan

52. Retain Your Best Practices

53. To Say It Another Way…Do More Of What Works And Less Of What Doesn’t

54. Let’s Review

55. 3 Keys To Better Stakeholder Management

56. #1. Analyze And Plan #2. Implement Your Plan #3. Review, Reuse, And Retain Best Practices

57. Put This To Work

58. #1. Know Your Stakeholders

59. Take A Little Time To Review Your Projects And Identify Your Stakeholders

60. Spend Extra Time On Identifying The Stakeholders That Can Give Your Project A Boost

61. #2. Open Up Your Communications

62. This Means Keep Your Stakeholders Engaged.

63. #3. Review And Reflect

64. Look At What Has Worked And What Hasn't Worked.

65. Look At The Mistakes As Learning Opportunities.

66. Don’t Worry…The More You Communicate With Your Stakeholders, The Easier It Gets.

67. Keep In Touch

68. Dave Wakeman, PMP Wakeman Consulting Group Email: dave@davewakeman.comdave@davewakeman.com Twitter: @davidwakeman Website: http://www.davewakeman.comhttp://www.davewakeman.com Check Out The Voices of Project Management On The PMI Website

69. Services Project Management Strategy Marketing/Sales Training Process Improvement Team Building Workshops Customer Service Meeting Facilitation Product & Service Launches

70. Organizations We’ve Partnered With American Express Department of Commerce AFL-CIO AFSCME Yahoo! Google Simpson, Thacher, & Bartlett VIP Desk Nike Radio City Music Hall Madison Square Garden New York Jets Microsoft Amazon