1. A presentation to Isle of Man Post Office November 2009 Presentation to BCS – February 2011

2. Progress to date, since 2006 we have delivered...

3. Services for Individuals including: Notify the Income Tax Division of changes to personal circumstances, for example getting married or moving house View a history of their previous tax returns View details of tax returns submitted online View details of their assessments and any charges View the balance of any tax owed or refunds due Make online payments by BACS credit transfer, debit card or credit card

4. Behind the Scenes  Loosely Coupled Enterprise Architecture  Customer Single Sign-on  Coarse Grained Reusable Services  Enterprise-wide common message schema  Technology-agnostic business functions  Focus on process improvement

5. Example: Planning Online Current User Experience Potential Future Experience

6. Growth...

7. Growth Some numbers...to 31/01/2011 Registered users: 16,848 Registered users: 16,848 Transactions handled: 100,233 Transactions handled: 100,233 Payments: 47,258 Payments: 47,258 Collected: more than £114 million Collected: more than £114 million

8. Government Online Services Source : Society of Information Technology Managers (SOCITM) Channel Cost study in UK

9. Future candidate services …

10. Questions ?