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Pat Gearty Solutions Engineer – 08-12-08 The Future of Mobile Technology Mobile Workforce Solutions
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© 2008 Sprint Nextel. All rights reserved. Communications Connect with personnel in the field Connect personnel with each other Connect personnel to systems and information Network/Devices
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© 2008 Sprint Nextel. All rights reserved. Objectives Voice Data Real-time Interaction Location, Visibility Effective Efficient Responsive
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© 2008 Sprint Nextel. All rights reserved. Essential Elements Networks Devices Applications Partnerships Leadership
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© 2008 Sprint Nextel. All rights reserved. Key Drivers Mobile personnel needs: What to do... Where to go…How to get there… Access resources to perform activities Report and account for these activities Organizational needs Effectively deploy the optimal resources Re-deploy resources based on dynamic, real-time needs Real-time situational awareness Real-time interaction with mobile resources Account for field activities, real-time reporting
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© 2008 Sprint Nextel. All rights reserved. Operational Efficiency No Longer Optional Fuel Costs Demand for Services & Information Manpower & Resources Budgets
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© 2008 Sprint Nextel. All rights reserved. Fuel Prices *Source: www.eia.doe.gov (Energy Information Administration)www.eia.doe.gov 5 year increase - Gas 277%, Diesel 329%
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© 2008 Sprint Nextel. All rights reserved. Panasonic Toughbook “Computer” Platforms Desktop Laptop Mobile PC PDA Phone Rugged Smaller Dell Laptop Symbol MC70 OQO UMPC Nextel i580 Blackberry 8330 HTC Mogul Palm 755WX Palm Centro Wireless Connection Cards LG Rumor
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© 2008 Sprint Nextel. All rights reserved. Dial-Up DSL Bandwidth Requirements Cable Sprint Mobile Broadband 2.5G Cellular WiMax Basic Email, Messaging, GPS Internet Browsing, Enterprise Applications, VPN Video, Audio, GIS Apps 2G Cellular High Low High Speed
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© 2008 Sprint Nextel. All rights reserved. Situational Awareness GPS/Location Tracking Video Video Camera Visibility to Events in the Field
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© 2008 Sprint Nextel. All rights reserved. Lookup Critical Information Search federal (NCIC), state and local justice & related database information for: Person Driver ’ s License Vehicle Plates Vehicle Identification No. Property Firearms Law Enforcement can: Check felony wants and warrants Access proprietary and local law enforcement databases View images Handheld devices or Mobile Data Computers Panasonic Toughbook Blackberry 8830
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© 2008 Sprint Nextel. All rights reserved. Challenge: Anaheim Fire has 290 full-time members with18 first-responder units Timely and accurate tracking of vehicles and personnel Integrate w/CAD, GIS and other systems Solution: Mobile GPS/mapping solution that works on handsets, MDCs*, PDAs, and more Integration with CAD, GIS and other systems Expanded to other departments (e.g., Police, Public Works) and seven surrounding cities Results: Inter-agency interoperability Reduced costs, improved response times, increased safety Case Study: City of Anaheim (CA) Fire Department *Mobile Data Computers
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© 2008 Sprint Nextel. All rights reserved. Challenge: Aging LMR* system had coverage and costly maintenance issues System shared among various departments Employees carried multiple devices Difficulties in handling peak loads Solution: Installed new dispatch console that integrated Nextel Direct Connect units with LMR system Direct or Group Talk capability Results: More affordable Nextel devices are interoperable with LMR devices Enhanced communications & reduced costs Case Study: Dekalb County (GA) Water and Sewer Department *Land Mobile Radio
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© 2008 Sprint Nextel. All rights reserved. Case Study: City of Jacksonville (FL) Building Inspection Division Issue: Increased Demand Resource Limitations Delayed Reporting Solution: Inspectors clock in from first job Managers have visibility to field activities Job Status/Timesheet info Results: Daily savings of 1 hour of Travel/Office time per Inspector Additional 22,500 inspections per year Annual Savings $ 38,300 Savings per inspector
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© 2008 Sprint Nextel. All rights reserved. Case Study: City of San Francisco Recreation and Parks Dept. Issue: Field staff handles maintenance & emergencies Lack of info to locate closest available worker Difficulty navigating one-way streets to the site Solution: Handheld MRM* tool for tracking & dispatching Worker locations are viewed on computer map Closest field employees are dispatched Built-in navigation feature guides workers to location Results: Improved response Improved safety Improved efficiency *Mobile Resource Management
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© 2008 Sprint Nextel. All rights reserved. Case Study: City of Chicago Transportation Department Pothole Repair: Chicago has 3800 miles of streets Reports to “Pothole Command Center” are plotted on computerized map Phone GPS Tracking locates repair crews Crews are efficiently dispatched Success: Faster response time (from 20 to 3 days) Improved Accountability, Productivity, Accuracy & Efficiency Savings of over $3.0 Million on pothole-related incidents alone (Liability reduction, $4M to $600k)
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© 2008 Sprint Nextel. All rights reserved. Case Study: Town of Babylon (NY) Public Works Issue: Need to track and dispatch vehicles equipment – snowplows, sweepers, etc Hard-wired units expensive, “fixed” to vehicle Flexibility to move from vehicle-to-vehicle Solution: Phone-based MRM* solution Vehicle GPS on maps using custom web portal Zoning maps can be overlaid Results: Dispatcher can deploy to critical areas first Improved efficiency & productivity Praise from citizens instead of complaints *Mobile Resource Management
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© 2008 Sprint Nextel. All rights reserved. Case Study: Town of Islip (NY) Public Works Issue: Citizen concern about the quality of services Need for greater accountability Inaccurate system to measure fleet usage Solution: Phone-based GPS solution in 600+ vehicles Entire fleet viewed on big screen monitor Multiple reports – e.g., breadcrumb, stop/speed Results: Reduced mileage, fuel and operational costs, including maintenance and repair : Nearly 14,000 gallons reduction in 1st 3 mos. $32,000 savings over same period from prior year Improved Visibility & Accountability Increased Productivity/Effective delivery of Town services Press for link
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© 2008 Sprint Nextel. All rights reserved. Case Study: Prince Georges Co.(MD) School Transportation Dept. Issue: PGCPS transports nearly 100K students/day Needed to efficiently & effectively monitor the location of buses at all times Solution: Phone-based GPS solution Administrators can view exact bus location Generate reports to thoroughly manage buses Results: Optimize Routes Ensure student safety Reduce operating costs
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© 2008 Sprint Nextel. All rights reserved. Case Study: City of Chicago Chicago Transit Authority Issue: 2 nd Largest Transportation System in US 154 Bus Routes/2100 Buses 1.6 Million Rides/Day Need to provide reliable, efficient service Solution: Vehicle-mounted wireless modems w/GPS Direct Connect PTT Communications Results: Optimized route efficiency Field Supervisors can view bus locations Improved real-time information to customers and internal operations
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© 2008 Sprint Nextel. All rights reserved. P roviding Wireless Communications Services To The State of Minnesota And Local Government Agencies At SprintSpeed
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