1. Mrs. Smith works 9 – 5, Monday – Friday. What issues could she have with accessing services?

2. She is able to make an appointment after five, although she looks after her child after work. What issues could this raise?

4. She earns minimum wage and does not have very much money. What costs might she incur obtaining medical treatment?

5. She is a wheelchair user. How could she get to the hospital?

6. Her English is very poor. What could the hospital do to help her?

7. Her 6 year old son is nearly fluent in English and is able to translate for her. Why might this not be a good idea?

8. Only a male doctor is available to see Mrs. Smith. What issues might this raise?