1. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com E9-1-1 Technical Solutions Timothy Lorello SVP, Chief Marketing Officer TeleCommunication Systems (TCS) (410) 280-1275 tlorello@telecomsys.com

2. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com TCS Established in 1987 HQ: Annapolis, Maryland, USA Offices: Seattle, Tampa, London Data Centers: Washington, Arizona and Maryland NASDAQ: TSYS, August 2000 TCS Strategic Offers Wireless Location & Messaging Enterprise Mobility Solutions Satellite Services Professional Services Homeland Security TCS Industry Relations Founding Member: SMS Forum, PAM Forum, IN Forum Member: CTIA, ETSI, GSM, 3GPP, LIF, Wireless Village, NENA, NRIC, OMA Mission Critical Communications 2

3. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Carriers Contractual relationships with over 50 carriers Contracted to deploy E9-1-1 services to about 100 million subs Handling about 50% of all Wireless & VoIP E9-1-1 calls Public Safety Deployed E9-1-1 in 42 states to over 4600 PSAPs Largest number of VoIP PSAPs deployed (several hundred) Member of NENA, APCO and ComCARE Charter member of NENA Next Generation task force TCS E9-1-1 Experience 3

4. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Agenda VoIP Adopts the Wireless E9-1-1 Model VoIP – A Challenging Environment –The Current VoIP Models –Location: The Toughest Challenge –Other Key Issues to Address What Happens when Technology Fails? How to Test without driving Public Safety Crazy Pay Attention to Liability Solutions Being Tested & Deployed 4

5. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com VoIP Adopts the Wireless E9-1-1 Model 5

6. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Requirements for a proper E9-1-1 call: 1.Must know location of caller 2.Must use caller location to route call The US has over 8000 Public Safety Answering Points (PSAPs) PSAPs typically cover metropolitan areas or counties PSAPs are Call Centers which dispatch Emergency Services 3.Must deliver caller location Call Centers can automatically receive location information For wireline & VoIP, street address information is delivered For wireless, latitude/longitude information is delivered 1 [Location] + 2 [Routing] + 3[Delivery] = Full E9-1-1! 6 Requirements for E9-1-1

7. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Central Office PSAP 911 Communicator Local Exchange Carrier (LEC) 9-1-1 4106661111 1600 Primrose Lane 4109990000 ALI Dispatch to 1600 Primrose Lane ALI – Automatic Location Identification (database) PSAP – Public Safety Answering Point 3 4109990000 + 4106661111 2 1 1600 Primrose Lane Wireline E9-1-1 Scenario 7

8. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com CRDB – Call Routing Data Base PDE - Position Determination Entity E911 Network Operations Center Mobile Switching Center PSAP 911 Communicator 4109990000 4107771111 9-1-1 MPC 9-1-1 ESRK CRDB 4109990000 + ESRK ALI PDE Dispatch to Precise X/Y 1 a - Tower b - Precise Precise X/Y 2 MPC – Mobile Positioning Center ESRK = Emergency Services Routing Key Wireless Carrier Wireless E9-1-1 Scenario ESRK LEC ALI 3 8

9. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com The Current VoIP E9-1-1 Models 9

10. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Voice over IP (VoIP) –Voice transmitted as data over IP transport –Three broad categories of service: Static VoIP: to the home as a wireline replacement Nomadic VoIP: person stops in different places Mobile VoIP: continuous movement within VoIP network Challenges: –[1] How to locate? –[2] How route? –[3] How deliver? VoIP Presents E9-1-1 Challenge 3 2 1 10

11. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com I1 – routing to PSAP administrative line –This is “Basic” 9-1-1 – not “Enhanced” E9-1-1 –Requires geospatial boundary maps for PSAPs nationwide I2 – use existing E9-1-1 infrastructure –True “Enhanced” E9-1-1 –Requires same as I1 and also access to Selective Routers I3 – use VoIP in the end-to-end delivery model –True “Enhanced” E9-1-1 –Requires boundary maps but NOT selective routers –PSAP uses VoIP in their response systems –VoIP call the whole way Phased Approach for VoIP E9-1-1 11

12. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com CRDB – Call Routing Data Base Register- Location Registration Data E911 Network Operations Center Softswitch PSAP 911 Communicator 4109990000 4107771111 9-1-1 VPC 9-1-1 ESQK CRDB 4109990000 + ESQK ALI MSAG or Civic address + 4107771111 Register Dispatch to Registered Location 1 Registration 2 VPC – VoIP Positioning Center ESQK = Emergency Services Query Key 3 EQRK LEC VoIP Service Provider (VSP) ALI VoIP VoIP E9-1-1 Scenario 12

13. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com CRDB – Call Routing Data Base Register- Location Registration Data E911 Network Operations Center PSAP 911 Communicator 4109990000 4107771111 9-1-1 VPC 9-1-1 ESQK CRDB 4109990000 + ESQK ALI MSAG or Civic address + 4107771111 Register Dispatch to Registered Location 1 Registration 2 VPC – VoIP Positioning Center ESQK = Emergency Services Query Key 3 EQRK LEC VSP ALI VoIP Softswitch TDM Gateway Softswitch VSP Backbone VoIP E9-1-1 Scenario 13

14. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com The Toughest VoIP Challenge: Location 14

15. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Automatic Location: Port Discovery Port identification & discovery –System identifies ports in use –System interrogates devices attached to ports –Port mapped to telecom identifier –Administrator can map port to a specific location –Done for PBX systems today Helps business meet FCC E9-1-1 MLTS requirements Updates submitted daily – activated w/in 48 hours –VoIP implementations will change more rapidly 48-hour delays will impact progress on MLTS issues –Excellent for Enterprise applications 15

16. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Automatic Location: Triangulation WiFi triangulation techniques –Triangulates on attached devices –System interrogates devices attached to ports –Interacts w/ client software on device –Accuracy demonstrated within 3 to 5 meters –Excellent for enterprise applications 16

17. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Automatic Location: GPS GPS Triangulation Techniques –Integrated into WiFi device –Interacts with visible satellites for multi-point triangulation –Same technology as in current wireless handsets –Accuracy under 5 meters in many scenarios –Excellent for consumer applications 17

18. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Automatic Location: TV-GPS TV-GPS Triangulation Techniques –Integrated into WiFi device –Interacts with TV towers for multi-point triangulation –Same technology –With three connections, can triangulate within 1 meter –Excellent for consumer and enterprise applications 18

19. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Automatic Location: WiFi Mapping Mapping of WiFi Hot Spots –Handset identifies WiFi connection point Over 70 major metropolitan areas mapped –Thin client communicates IP address to Mapping Server –When 9-1-1 is dialed, TCS interrogates Mapping Server –Accuracy within 30 meters or better –Currently able to provide live demonstrations –Excellent for consumer or enterprise applications 19

20. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Other Key Issues To Address: Failure Testing Liability 20

21. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com VoIP Service Provider Softswitch PSAP Admin Line 911 Communicator 9-1-1 4106663333 3129990000 Location Failures 1600 Primrose Lane Maryland Registration Failures Chicago Illinois 911 Communicator TRC Failure Is Not an Option TRC – TCS Resource Center 22 Live Operator Support if Processes Or Technology Fail 21

22. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com CRDB – Call Routing Data Base Register- Location Registration Data E911 Network Operations Center PSAP 4107771111 9-1-1 VPC 9-1-1 ESQK CRDB ALI Register 1 Registration 2 VSP VoIP Softswitch TDM Gateway Softswitch VSP Backbone Testing 1-2-3 PSAP Admin Line 911 Communicator 3 VoIP Verify™ 3 Avoid Calling The PSAP 22

23. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Public Safety is demanding E9-1-1 –The customer base expects it –The FCC has mandated it Regulations protect Competitive LECs (CLECs) –Most states provide liability protection –Extends to wireline, wireless, and CLEC Not all VoIP Service Providers are CLECs –Some wish to avoid the regulatory environment –Unfortunately, they miss the regulatory protections You May Be Unprotected!! 23

24. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Solutions Being Tested and Deployed 24

25. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com VoIP Carriers Preferred vendor for Vonage (largest VoIP Service Provider – VSP) Partner with Level(3) (largest VoIP Backbone Provider) VoIP Solutions Being Deployed I1 solution provided today –Calls can be primary-routed to Administrative Lines –Calls can be primary-routed to TCS Response Center (RC) TCS RC can deliver calls to Administrative Lines TCS RC can deliver calls directly to First Responders (Fire, Police, Ambulance) I2 Calls successfully completed at hundreds of PSAPs nationwide –Routing Instructions provided to VSP call server –Call-back number and Registered Location automatically delivered to PSAP PSAP Outreach Efforts Education & information exchange w/ 3000+ PSAPs nationwide Applying Wireless Mobility to VoIP 25

26. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Nationwide Deployment Progress TCS is aggressively deploying PSAPs –In support of Vonage –In support of customers of Level(3) Thousands of PSAPs have received information Thousands of PSAPs have provided information Hundreds have been deployed ALI connections in place Selective Router access by Level(3) & others Rapidly provisioning ESNs and ESQKs –Testing EVERY ESQK 26

27. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Following the NENA Standard 27

28. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Summary Evolution is the first step (following wireless) VoIP – A Challenging Environment –Models exist and are being implemented –Location is the toughest technical challenge –Other Key Issues to Address Have a fall-back scenario to handle failures Have a test platform that does not impact the PSAP VoIP providers are exposed to liability – be aware! Nationwide VoIP E9-1-1 Rollout Continues!! 28

29. January 24-27, 2006 Ft. Lauderdale, FL www.itexpo.com Questions Tim Lorello SVP, Chief Marketing Officer (410) 280-1275 lorellot@telecomsys.com 29