1. TIER 3 LATAP TRAINING

2. LATAP LOGIN SCREEN

3. REGISTERING A BUSINESS A taxpayer will click on the bottom ‘register a business’ link

4. REGISTERING A BUSINESS The registration process is a step-based process marked with a legend to help the taxpayer along: Yellow is still required and green is optional. We do have a ‘required’ message pop up now.

5. VERIFYING ADDRESS Taxpayers will validate their address against USPS like we do now within DELTA.

6. NAICS IS NOW A REQUIRED FIELD They can search by keyword or provide a description of their business. They will be notified that their registration will take longer if they choose this option

7. REGISTERING MULTIPLE TAXES Taxpayers can now register for multiple taxes on one screen in LaTAP. Depending on how the taxpayer answers the questions, different

8. LATAP CUSTOMER SPRINGBOARD

9. LATAP ACCOUNT SPRINGBOARD

10. UPDATING INFORMATION A customer can update their location address, mailing address and set up a payment source ‘I Want to’ is account specific and relays information that a taxpayer may be interested in

11. NOTICES AND LETTERS Taxpayers can view some of their letters on their LaTap account They can also send and receive notices from LDR. Note: this functionality/permissions are still being determined

12. RETURNS AND PAYMENTS Customers can easily see their past returns, periods needing attention, filing returns, and making a payment

13. FILE A RETURN Depending on the return, it is either a simple one- page view or a step-based process.

14. MAKING A PAYMENT Immediately after a return is posted, a payment screen pops up to allow the taxpayer to submit a payment quickly and easily.

15. CHECK VIEW

16. ACCOUNT TYPES Master All access on the customer level on TAP Can only have one per customer Has access to managing logons Can have any type of Access Level associated with it Account Manager All access on the customer level on TAP Has access to managing logons Can have any type of Access Level associated with it

17. ACCOUNT TYPES View Cannot edit/add anything on the customer level on TAP Gets to see what’s going on Does NOT get to do anything

18. ACCOUNT LEVELS File/Pay Basically has full access to the account level on TAP Can file returns, submit payments, file for IFTA decals, file for tobacco stamps, edit/add names and addresses, etc... File Can only do filing related activity on the account level on TAP Can file/edit/withdraw returns and edit/add names & addresses Cannot submit payments, IFTA decal or tobacco stamp requests

19. ACCOUNT LEVELS Pay Can only view things on the account level in TAP Cannot add/edit/submit anything