1. Repcon’s Crew Behavior Based Safety “CBBS” Program Presented By: Mike Blundell Vice President ESH, HR & Support Repcon, Inc. An EMCOR Company

2. Most all of us have some type of “Behavior Based or Safety Auditing” Program?  Our employees do not want to get hurt or get anyone hurt  But incidents and accidents continue to happen, why?  Is it poor policies and procedures?  Or is it human error and attitude?  Since you are in this room, you obviously have the best-of-the- best policies and procedures,  and if you are still having incidents,  I would bet most are from human error,  So; I challenge you that they are due to employee attitude.

3. So What is “Behavior Based Safety (BBS)”?  BBS is observing how our employees work  And then after the review of data, you make company wide policy and procedure changes and/or conduct additional training to change at risk behaviors  You continue to observe, note at risk behaviors, analyze data, make recommendations and train to change behaviors.

4. The BBS Process 1.Anonymous 1)No tracking of individuals 2)No tracking of crews 2.Everyone performs observations 1)Most require 100% employee participation 2)How well are transient workers trained to perform BBS observations? 3)What’s their motive to score their fellow employees low or at risk; or do they even know what at risk means? 4)Normal BBS scores run 98 to 100? 5)Are they really performing at risk observations?? 3.At Risk Behavior Changing and Training 1)Most BBS programs rely on training and at risk behavior changes to happen after the data has been collected, processed, analyzed, changes recommended, developed and then implemented.

5. How Can We Use a “Behavior Based Safety” Program to Reduce Incidents?  To truly embrace the concept of “Zero Incidents”, you have to change your at risk employees’ behaviors  To do this, you must continually observe your employees’ work habits  You must be able to correctly address at risk behaviors in real time  You must be able to effectively change at risk behaviors as needed  You must be able to remove the unchangeable at risk behavior.

6. The Workforce 1.Baseload; a.Stay at one location, trained on client procedures b.More to conventional BBS 2.Transient; a.Move from site to site different towns different rules b.More to a real time BBS 3.Our Crews, transient part-time employees; a.Foreman normally hand pick their crews b.Work together from job to job and year to year 4.Our Jobs; a.Project Managers like most, have the majority of their folks b.They know there crews, minimal new employees 5.Our New Employees; a.Are identified, specifically addressed in our CBBS.

7. Repcon’s CBBS 1.Tracking 1)Foreman, GF, Supt, PM, Job, Client, Location 2)We track by crew size; at risk, safe or N/A (Example) 3)We want to know where our weakness are so we can perform additional training where needed; and, removal if necessary 4)We want to be able to discuss weaknesses and champions from the Field-Hand up to the Project Manager; real-time and on-going 2.Observations Conducted by Highly Trained Safety Representatives 1)Classroom and On-Job training to recognize at risk behaviors 2)Trained to correct at risk behaviors in real-time 3)Trained to involve the crew in solving at risk behaviors as a group, so no one feels slighted 4)Trained to motivate the crew to improve; it becomes a game of competition from crew to crew, as who is the best.

8. Repcon’s CBBS 1.Data from all jobs is collected daily, 4 minimum per safety rep 2.Data can be inputted into our program analysis system from the jobsites or from the corporate office 3.Data is discussed daily with jobsite management a.At Risk Behaviors are discussed Daily by Jobsite Management to supervision and in Foremen meetings b.Data goes up and back down! c.Crew Champions are recognized weekly at Safety Meetings 4.Data is forwarded to corporate at least weekly 5.Data is processed and reviewed by corporate safety bi-weekly: a.Corporate Safety contacts jobsite management for needed improvements; also done weekly b.Corporate updates Management Staff weekly c.Corporate implements companywide procedural changes, and additional training needs; done monthly 6. Annually we conduct a CBBS overview and incident comparison with all Supervision and Management.

9. Repcon’s CBBS The Data 1.We observe 48 different behaviors 2.We observe the entire crew and note crew numbers 3.4 observations per safety rep 4.Currently we have 40 plus safety reps or 160 forms completed per working day 5.An average 300 man 2/shifts turnaround generates approximately 130,000 observations, HOW you ask? i.4 safety reps perform 16 CBBS observations per day ii.Crews average 6 men iii.48 observations per crew, per man iv.16x6x48 = 4,608 observations per day v.4,608 times 30 day scope = 138,240 observations 6.Don’t think because all employees do not perform BBS’s that we are not getting enough data! 7.We had over a 4,000,000 data points to learn from in 2014.

10. Closing 1. Your BBS program should not only improve your safety process over time, but in real-time as well 2. Be sure your getting true data 3. Feel free to contact me at anytime.

11. Crew Behavior Based Safety “CBBS” Questions? My E-Mail: amblundell@repcon.comamblundell@repcon.com