1. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-1 Designing VPIM Solutions Migrating Voice Mail to Unified Messaging and Interoperability

2. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-2 Guidelines for VPIM Solutions Message format Message addressing Locations (numbering) Cisco Unity Voice Connector Subscribers

3. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-3 VPIM Message MIME (Spoken Name) MIME (Fax) MIME (Text Message MIME (Forwarded Address) vCard What Are VPIM Messages?

4. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-4 Example: Similarities and Limitations of Cisco Unity Messaging vs. VPIM Messaging Marked urgent = Retrieved urgent Marked private = Retrieved private Read and delivery receipts = Delivery receipts E-mail without voice attachment = Rejected

5. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-5 What Are the Options for VPIM Addressing? Options for VPIM addressing: VPIM subscriber (names, extensions) Blind addressing

6. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-6 joseph@celeste.com Standard SMTP Address Example: Address by Name

7. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-7 433 5654 Example: Blind Addressing and VPIM Networking Information about the address does not exist, so: Blindly send the message to the dial ID in the delivery address.

8. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-8 433 5654 Location 433 To get the message to Joseph, Jessica has to add the location dial ID to the message. [VPIM: _ ] The actual message sent to the other Cisco Unity will look like: Example: Subscriber Experience with Blind Addressing

9. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-9 Cisco Unity C 764 VPIM-Compliant Messaging Server 765 Cisco Unity B 763 Cisco Unity A 766 Primary Location 763 Delivery Locations 764 765 766 IP Network What Are Locations?

10. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-10 What Is Cisco Unity Voice Connector? Cisco Unity sends the message to Exchange Exchange Partner Server with Cisco Unity Voice Connector Installed Sends Message Out VPIM IP Network Domino Partner Server with Lotus DUCs Installed Cisco Unity with Interop Gateway Receives incoming Message

11. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-11 Example: How Cisco Unity Voice Connector or Interop Gateway Processes Outgoing VPIM Messages Constructs To address Hands off to Exchange and Cisco Unity Voice Connector –Converts message to MIME –Formats To address –Formats From address –Converts to G.726 –Attaches recorded name or vCard Puts out for delivery

12. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-12 Example: How Cisco Unity Voice Connector or Interop Gateway Processes Incoming VPIM Messages Verifies from delivery location Removes phone prefix Validates recipients Converts to MAPI Converts voice to specified codec Hands message back for delivery

13. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-13 What Are VPIM Subscribers? Cisco Unity tracks which subscribers are local and which are VPIM. VPIM Local VPIM subscribers can be created with the System Admin tool one at a time. Use the bulk import tool to create VPIM Subscriber in bulk. Cisco Unity can be set to create VPIM subscribers automatically when a VPIM message is received.

14. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-14 Example: Subscriber Experience with VPIM Subscribers Address messages via phone Listed in address book Voice name confirmation Part of distribution lists

15. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-15 433 5654@Companyame.com VPIM: _ Creating VPIM Subscriber Creates Extension Address Creating a VPIM subscriber creates an e-mail address from the location and remote mailbox number. The @Companyname.com is added from the Delivery Location page with dial ID 433.

16. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-16 Summary When designing a VPIM network, you must define a number of parameters. They include addressing considerations, Cisco Unity Voice Connector placement, locations, and how subscribers will address messages to VPIM destinations. A VPIM message is a segmented message containing message header, voice message, source voice name, and possibly other fields such as a vCard. Messages to a VPIM destination may be addressed either via blind addressing or by creating VPIM subscribers that point to the corresponding voice-mail servers.

17. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-17 Summary (Cont.) There are two types of locations used in VPIM: primary locations that identify the local server and delivery locations that identify remote VPIM destinations. The Cisco Unity Voice Connector is used as a gateway to convert the SMTP message to a MIME message and then forward it to the VPIM destination. The VPIM subscriber has some limitations but overall is capable of performing most tasks that a Cisco Unity subscriber can perform.

18. © 2006 Cisco Systems, Inc. All rights reserved. CUDN v1.1—4-18