1. “VoIP” Update New / expanded voice, collaboration, and mobility services for STScI

2. Improved voice services – Increased reliability – Clearer audio (digital) – New handsets New collaboration services – Screen sharing and audio conferencing Jabber WebEx (pilot) – Chat / IM – File transfer – Presence information New mobility services – Softphones – Mobile clients (pilot) VoIP project: services

3. September go-live postponed New tentative go-live Thursday, November 15 th – Date depends on Telco vendor / new circuit installs New date: – Significantly reduces cutover risk – Enables more complete, thorough testing – Expands set of new / enhanced services – Improves training & communications – Allows for inclusion of non-ITSD staff pilot / feedback VoIP project: overview

4. Cisco Jabber Staff directory integration Click to call—desk phone, computer, cell Audio only or Audio & Video* Voicemail Calendar Call history Call forwarding Chat / IM

5. 5 Instant messaging Switch to voice / video* call. Screen / Desktop sharing Multi-user chat Transfer files

6. 6 Timeline Training October November Staff Pilot New Circuit Installs ITSD Pilot Phone Placement Go Live Full System Test Old Phone Pickup Office Cabling

7. Q UESTIONS ? 7