Presentation is loading. Please wait.

Presentation is loading. Please wait.

Help! I’m On James A Colbert MD Newton-Wellesley Hospital Brigham & Women’s Hospital Bradley H Crotty MD MPH FACP Beth Israel Deaconess Medical Center.

Published byMagnus Haynes Modified over 9 years ago

Similar presentations

Presentation on theme: "Help! I’m On James A Colbert MD Newton-Wellesley Hospital Brigham & Women’s Hospital Bradley H Crotty MD MPH FACP Beth Israel Deaconess Medical Center."— Presentation transcript:

1 Help! I’m On James A Colbert MD Newton-Wellesley Hospital Brigham & Women’s Hospital Bradley H Crotty MD MPH FACP Beth Israel Deaconess Medical Center How Online Ratings are affecting Physicians @jcolbertMD @bradcrotty

2 2 Department of Medicine Agenda Introduction & Framing Questions Landscape Framework Practical Approach Discussion

3 3 Department of Medicine 15 YEARS AGO…

4 44% + of web users search the web about doctors or other health professionals Fox S. Health Topics. A Report of Pew Internet & American Life Project. 2/11/2011 Fox S, Jones S. The Social Life of Health Information. Pew Internet & American Life Project. 6/11/2009.

5 Picture here: story f…

6 6 Department of Medicine Questions Am I being rated? How do patients rate me? Are online ratings correlated with actual quality? Do online ratings matter? Do online ratings change clinician behavior? How do I engage with this new trend? º (How) Do I address negative reviews? º Can reviews help my practice?

7

8 8 Department of Medicine The Landscape of Physician Rating Sites Physician Evaluation Websites Health Websites with Physician Evaluation Functionality General Rating Websites Healthgrades.comDoctor.comAngies List Findadoc.comEverydayhealth.comInsiderpages.com Ratemds.comHealthtap.comYelp Zocdoc.comWellness.comYahoo Drscore.com Ucomparehealthcare.co m Vitals.com Docspot.com

9

10

11

12

13 13 Department of Medicine 59% of US adults searched for health information online in 2010 (pewinternet.org)

14 14 Department of Medicine Physician Online Ratings Websites Pros: Provide healthcare consumers with information to help them make better decisions about where to receive care A way to share personal experiences regarding quality of patient experience with others Cons: Ratings and comments can be left anonymously Patients may value customer service more than healthcare quality Small number of ratings could harm a physician’s reputation Reviewer anonymity – can be subject to manipulation by patients or providers

15 15 Department of Medicine Gao JMIR 2012 As of 2010 approx. 1 in 10 US physicians had an online review OB/GYN most likely to be rated Mean score of 3.93 on 1-5 scale

16 16 Department of Medicine Gao 2012 JMIR Breakdown of physicians rated online National Physician Population

17 17 Department of Medicine Specialists Are More Likely To Be Rated Than Generalists Gao 2012 JMIR

18 18 Department of Medicine Online Sample of 250 MA Physicians

19 19 Department of Medicine Online reviews of 500 urologists 80% had an online review 86% of reviews were positive 45% had written patient comments online º 25% negative º 22% neutral º 53% positive Ellimoottil, Journal of Urology 2013

20 20 Department of Medicine Distribution of Online Ratings across Physicians Gao 2012 JMIR

21 21 Department of Medicine Quality of Ratings by Physician Characteristics Specialty* Medical School Graduation Year* Gao 2012 JMIR * p < 0.05

22 22 Department of Medicine Quality of Ratings by Physician Characteristics Board Certification Status* Medical School Ranking* Malpractice Claims # Gao 2012 JMIR * p 0.05

23 23 Department of Medicine National Patient Survey Data Hanauer, JAMA 2014 Aware of Rating Websites Sought Ratings In Last Year Found Reviews Useful *Only 5% had written online ratings

24 24 Department of Medicine National Patient Survey Data 59% thought ratings to be important when selecting a physician 35% reported selecting a physician based on good ratings and 37% avoided a physician based on bad ratings 34% had concerns about their identify being disclosed 26% were concerned about their physician taking action against them Hanauer, JAMA 2014

25 25 Department of Medicine To Summarize… Patients are frequently rating their clinicians, though to date any one clinician generally has a low number of ratings. Patients are variably (but increasingly) using these ratings to drive decisions Ratings tend to be positive What are the implications for me? How do I think about this?

26

27

28 28 Department of Medicine Probiotic Indications: º Proactive identity management º Building practice Dosing: º Spectrum of engagement Alternate Dosing: º Outsource reputation management

29 29 Department of Medicine Do Nothing Encourage Reviews Self Reviews Non-Disclosure Agreements Proactive Identity Management Engage Reviews

30 30 Department of Medicine Antibiotic Indications º Misinformation º Slander Mechanism of Action º Request of Site º Legal Action

31 31 Department of Medicine Implications Patient Volume and Referrals Patient-Doctor Relationship Ethical Considerations Patient Privacy Time & Resources

32 32 Department of Medicine Dual Online Identities

33 33 Department of Medicine Systematic web searching using search engines List professional information, rating sites, and what personal information is available Note erroneous information Inventory your personal information  Social Networking Sites  Online Contacts  Picture Sharing Sites Adjust privacy settings to match your comfort The Digital Audit

34 34 Department of Medicine Practical Steps Separate personal from professional identities Perform digital audits or create automated searches Plan goals Decide how best to engage º At a minimum, have an online bio or contact information for your practice available for patients

35 35 Department of Medicine Make An Individualized Plan… What are your needs? What are your goals? How much time do you want to invest?

36 36 Department of Medicine Rx Goals Practice Type Referral Source Time / Resources

Download ppt "Help! I’m On James A Colbert MD Newton-Wellesley Hospital Brigham & Women’s Hospital Bradley H Crotty MD MPH FACP Beth Israel Deaconess Medical Center."

Similar presentations

The Patient-centered Medical Home: Care Coordination Ed Wagner, MD, MPH, MACP MacColl Institute for Healthcare Innovation Group Health Research Institute.

The Patient-centered Medical Home: Care Coordination Ed Wagner, MD, MPH, MACP MacColl Institute for Healthcare Innovation Group Health Research Institute.
Workers’ Compensation Managed Care Services Internet Provider Finder User Guide.

Workers’ Compensation Managed Care Services Internet Provider Finder User Guide.
Engaging Patients through Social Media Kenan Omurtag, MD Assistant Professor, Reproductive Endocrinology and infertility Washington University St Louis.

Engaging Patients through Social Media Kenan Omurtag, MD Assistant Professor, Reproductive Endocrinology and infertility Washington University St Louis.
Where Have All The Doctors Gone? A Public Health Crisis William H. Harvey, Ph.D. Emeritus Professor of Biology- Advisor/Consultant Earlham College.

Where Have All The Doctors Gone? A Public Health Crisis William H. Harvey, Ph.D. Emeritus Professor of Biology- Advisor/Consultant Earlham College.
Social and behavioral domains Paul K. Crane, MD MPH Department of Medicine University of Washington.

Social and behavioral domains Paul K. Crane, MD MPH Department of Medicine University of Washington.
Consumers’ Appraisal of Anecdotal Accounts of Patient Experience AHRQ Annual Conference Steven C. Martino, PhD September 10, 2012.

Consumers’ Appraisal of Anecdotal Accounts of Patient Experience AHRQ Annual Conference Steven C. Martino, PhD September 10, 2012.
New Uses of Technology for Teen Sexual Health Education Ellen Selkie, MD University of Wisconsin School of Medicine and Public Health Public Health Symposium.

New Uses of Technology for Teen Sexual Health Education Ellen Selkie, MD University of Wisconsin School of Medicine and Public Health Public Health Symposium.
Lecture 6 Personal Health Record (Chapter 16)

Lecture 6 Personal Health Record (Chapter 16)
Connecting the Dots Creating a learning health system linking clinical quality improvement, Maintenance of Certification, and research Maureen Smith, MD,

Connecting the Dots Creating a learning health system linking clinical quality improvement, Maintenance of Certification, and research Maureen Smith, MD,
Finding Accurate and Reliable Health Information on the Internet.

Finding Accurate and Reliable Health Information on the Internet.
Center for Education and Research in Information Assurance and Security Second Annual Research Symposium April 2002 The Changing.

Center for Education and Research in Information Assurance and Security Second Annual Research Symposium April 2002 The Changing.
Legal risk associated with pediatric mental health telephone consultation programs. Katherine Hobbs Knutson MD, Marlynn H. Wei MD JD, Bradley D. Stein.

Legal risk associated with pediatric mental health telephone consultation programs. Katherine Hobbs Knutson MD, Marlynn H. Wei MD JD, Bradley D. Stein.
One Health Plan’s Initiatives to Improve Patient Experiences: What the Physicians Had to Say Ron D. Hays, Ph.D. Professor of Medicine, UCLA CAHPS PI, RAND.

One Health Plan’s Initiatives to Improve Patient Experiences: What the Physicians Had to Say Ron D. Hays, Ph.D. Professor of Medicine, UCLA CAHPS PI, RAND.
The Savvy Senior Health Information Searcher Michelle Eberle, MLS Consumer Health Information Coordinator National Network of Libraries of Medicine New.

The Savvy Senior Health Information Searcher Michelle Eberle, MLS Consumer Health Information Coordinator National Network of Libraries of Medicine New.
The online healthcare revolution and the rise of e-patients and e-caregivers Internet Librarian 2003 Lee Rainie – Director November 3, 2003.

The online healthcare revolution and the rise of e-patients and e-caregivers Internet Librarian 2003 Lee Rainie – Director November 3, 2003.
Connecting Peers Online. PeersNet provides web services infrastructure for businesses to create and manage online communities of customers and users of.

Connecting Peers Online. PeersNet provides web services infrastructure for businesses to create and manage online communities of customers and users of.
Internet Use, Information Needs and Quality of Life Among Cancer Patients Survey of University of Michigan Cancer Center Patients and Caregivers.

Internet Use, Information Needs and Quality of Life Among Cancer Patients Survey of University of Michigan Cancer Center Patients and Caregivers.
Mary Beth Schell Adam Dodd NC AHEC Digital Library National AHEC: Wednesday June 23, 2010 Using Social Networking Tools to Support Graduate Medical Education:

Mary Beth Schell Adam Dodd NC AHEC Digital Library National AHEC: Wednesday June 23, 2010 Using Social Networking Tools to Support Graduate Medical Education:
This work was supported by the TRUST Center (NSF award number CCF-0424422) Introduction In 1995 Mary J. Culnan stated that ‘fair information practices.

This work was supported by the TRUST Center (NSF award number CCF ) Introduction In 1995 Mary J. Culnan stated that ‘fair information practices.
The role of the clinical librarian: can our experience of supporting clinicians be transferred to managers? Jacqueline Verschuere, Clinical Librarian.

The role of the clinical librarian: can our experience of supporting clinicians be transferred to managers? Jacqueline Verschuere, Clinical Librarian.

Similar presentations

Ads by Google