1. Lessons Learned That Are Relevant to More Mature Ubiquitous Computing Programs 33 Ideas from the Pioneer Awardees January 5, 2000

2. Speaking for the Pioneers… 1.The opportunities to enhance the learning environment through mobile computing are far- reaching and go beyond improving academics. 2. We must make a conscious effort to “stick to our knitting!” 3. Expectations must be managed! Jennifer Bolt, Director of the Institute for Teaching & Technology Acadia University

3. Speaking for the Pioneers… Ray Cross, President State University of New York at Morrisville 4. Seek out Strategic Partners 5. Communicate early-and-often with prospective Students and Their Parents 6. Focus on Strategic Planning, not technology planning

4. Speaking for the Pioneers… John Oberlin, Executive Director of Academic Technology & Networking Service, University of North Carolina at Chapel Hill 7. The Carolina Computing Initiative is really nothing new 8. Developing the personal support infrastructure is more difficult than developing the technical infrastructure. 9. The CCI brings many things that were previously unmanageable into the realm of possibility

5. Speaking for the Pioneers… Would any of the panelists like to modify something said by another panelist? What comments and questions do we have from the audience? Jennifer Bolt (Acadia) Ray Cross (SUNY Morrisville) John Oberlin (UNC)

6. Speaking for the Pioneers… Larry Bryant, Director of Academic Computing U. S. Air Force Academy 10. Maintenance of student computers can either make or break your plan. 11. Disk imaging is “the way to go.” 12. Be prepared for students to try anything on your network. Have policies (e.g. filtering, packet shaping, firewall) ready BEFORE.

7. Speaking for the Pioneers… Elliott McElroy, Vice President for Academic Affairs Clayton College and State University 13.User-friend instruction technology--- an effective change agent 14. Chronicles of Change---faculty perceptions for a two-year period following implementation 15. The importance of having faculty in charge of faculty development

8. Speaking for the Pioneers… Will Krause, Director, Technology Services, Houghton College 16. The cost of laptops is far easier to deal with if it is included in tuition. 17. A fully staffed and trained HelpDesk and PC support staff is essential. 18. Fewer, more trained student workers is much better than lots of poorly trained student workers.

9. Speaking for the Pioneers… Richard Clemens, Associate Professor of Computer Science, West Virginia Wesleyan College 19. Lease student computers, don’t buy them 20. Provide Projection to 60% of classrooms and wire-to-the-seat about 20% of Classrooms 21. If you only have money for one thing, install the network

10. Speaking for the Pioneers… Would any of the panelists like to modify something said by another panelist? What comments and questions do we have from the audience? Larry Bryant (Air Force) Elliott McElroy (Clayton) Will Krause (Houghton) Richard Clemens (W.V. Wesleyan)

11. Speaking for the Pioneers… David DeMuth, Professor of Mathematics and Physics University of Minnesota at Crookston 22. Incentives must be provided to faculty/students to inspire innovative/useful developments. 23. Quantitative assessment of computer-rich materials must be performed regularly and coupled to data storage systems for subsequent analysis. 24. Instructors must work hard to make their lessons interactive.

12. Speaking for the Pioneers… Alan Candiotti, Assistant Vice President, University Technology Drew University 25. Equipment is not enough. 26. An independent Student Culture will develop. 27. Push service issues with the computer vendor.

13. Speaking for the Pioneers… Jan Biros, Associate Vice President, Information Resources and Technology, Drexel University 28. Put as many services as possible on website 29. Build a cadre of students who continue to work over time and can be relied upon to do higher levels of support over time 30. Promote and facilitate greater communication on campus related to technology issues, changes, policies and such

14. Speaking for the Pioneers… David G. Brown, Vice President and Dean (ICCEL) Wake Forest University (http://www.wfu.edu/~brown) 31. Communication is central. 32. Graduates prefer obsolete computers. 33. Nothing is forever.

15. Speaking for the Pioneers… Would any of the panelists like to modify something said by another panelist? What comments and questions do we have from the audience? David DeMuth (Minnesota-Crookston) Alan Candiotti (Drew) Jan Biros (Drexel) David Brown (Wake Forest)

16. Speaking for the Pioneers… Thanks to Seton Hall for organizing this conference and this panel. You too are one of the pioneers! …and a special thanks to our panelists!